about the role
As a Business Systems Analyst, you will be the strategic architect bridging the gap between our global shipping operations and our technical ecosystem. You will leverage deep domain expertise in liner shipping to ensure our systems—covering documentation, bookings, schedules, and cargo operations—are seamless, scalable, and optimized for peak performance across the shipping value chain.
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about the job
System Optimization & Support
Requirements Engineering: Partner with cross-functional stakeholders (Sales, Operations, Documentation) to translate complex business needs into robust functional specifications.
Operational Excellence: Provide high-level support for shipping applications, performing deep-dive root cause analysis and coordinating rapid resolutions for system bottlenecks.
Process Innovation: Continuously audit and optimize system workflows to enhance efficiency in liner shipping operations.
Technical Troubleshooting: Utilize SQL and interface log analysis to diagnose and resolve data-driven or integration issues.
Vendor Management: Act as the primary liaison with external vendors and internal IT to oversee system enhancements, bug fixes, and change requests.
Project Leadership & Implementation
End-to-End Delivery: Lead the IT application development lifecycle—from scoping and priority setting to implementation and post-go-live support.
Lifecycle Management: Spearhead system upgrades, ERP transformations, and the rollout of new modules.
Quality Assurance: Define and oversee User Acceptance Testing (UAT) and project acceptance criteria to ensure technical solutions meet business standards.
Change Management: Develop comprehensive user guides and facilitate training sessions to ensure smooth adoption of new technologies.
skills and experience required
Experience & Education
Education: Bachelor’s degree in Computer Science, Information Systems, Logistics, or a related field.
Domain Expertise: 6–10 years of experience in Business Systems Analysis, with a mandatory 3+ years specializing in liner shipping systems (e.g., Solverminds, CargoWise, INTTRA, or proprietary ERPs).
Technical Knowledge: Deep understanding of the shipping lifecycle, including BL/documentation, EDI integrations, vessel scheduling, and equipment management.
Data Proficiency: Strong hands-on experience with SQL and data reporting to drive informed decision-making.
Professional Competencies
Strategic Relationship Management: Proven ability to build trust and influence with diverse business units and international teams.
Analytical Rigor: A high degree of analytical thinking with the ability to solve complex, multi-layered technical problems.
Collaborative Mindset: Adept at facilitating consensus among stakeholders with competing priorities.
To apply online please use the 'apply' function, alternatively you may contact Amir at randstad.
(EA: 94C3609/ R1984348 )
