client success partner (data & ai).

You’ll drive value by identifying new opportunities across our core solution areas, shaping innovative outcomes, and ensuring exceptional service delivery in Singapore’s dynamic technology landscape.

Strategic Client Engagement & Growth (Singapore Focus)

• Act as a Strategic Advisor: Deeply understand the unique challenges, goals, and operating environments of our Singapore-based clients—particularly in relation to AI/Data strategies, hybrid cloud adoption, and cybersecurity.

• Drive Account Growth: Proactively identify and pursue growth opportunities, showcasing the value of our integrated solutions, especially in AI/Data, Hybrid Infrastructure, and IT Security.

• Foster Executive Relationships: Build strong relationships with key decision-makers, becoming the go-to expert for high-impact IT initiatives within Singapore’s enterprise landscape.

• Develop Tailored Solutions: Collaborate with Sales, Pre-Sales, and Solution Architects to deliver customized, regulation-aligned solutions for enterprises, emphasizing innovation, scalability, and security.

• Navigate Renewals and Expansion: Lead contract renewals and identify upselling and cross-selling opportunities, ensuring long-term partnerships and continued value delivery.

• Be the Voice of the Client: Advocate for clients internally, ensuring their priorities are reflected in every engagement, especially around AI/Data transformation and infrastructure modernization.

Delivery Excellence & Operational Oversight

• Ensure Seamless Project Execution: Partner with Delivery Managers and technical teams to guarantee the successful execution of complex initiatives—from AI/Data projects to hybrid cloud deployments and cybersecurity implementations.

• Monitor KPIs and Client Satisfaction: Track performance metrics and address any delivery challenges early, with a sharp eye on service quality and client expectations specific to the Singapore market.

• Manage Risk Proactively: Identify and mitigate delivery risks, particularly those related to data integrity, infrastructure resilience, and evolving cyber threats.

• Lead Escalations with Agility: Act as the primary escalation point for clients, resolving issues quickly and effectively across technical and operational domains.

• Show Tangible Business Impact: Demonstrate ROI and business value delivered through our solutions, especially in terms of data-driven insights, cost efficiencies, and enhanced security posture.

• Champion Continuous Improvement: Gather feedback from clients and drive service enhancements, ensuring our offerings evolve with the local market’s changing AI/Data, infrastructure, and security demands.

skills and experience required

• 20+ years of client-facing experience in IT services or system integration, with a strong track record in Singapore or similar markets.

• Proven success managing complex projects across AI/Data, Hybrid Infrastructure, and IT Security domains.

• Deep domain expertise aligned to the market—especially in AI/ML, cloud solutions, and cybersecurity services.

• Strong revenue growth track record through strategic account management, upselling, and cross-selling.

• Excellent communication and stakeholder management skills, with the ability to engage C-level clients in Singapore.

• Sharp problem-solving and analytical thinking, especially in identifying root causes and delivering fast, effective resolutions.

• Strong multitasking and prioritization abilities in a high-paced business environment.

• Solid business acumen and understanding of how IT solutions drive business outcomes, particularly in Singapore’s digital economy.

What Sets You Apart

• A client-first mindset and deep appreciation for Singapore’s business culture.

• A results-driven approach, thriving in competitive, fast-evolving markets.

• Leadership and influence across internal and client teams during complex digital transformations.

• Skilled negotiator, particularly in AI/Data licensing, hybrid cloud contracts, and IT compliance.

• A collaborative and inclusive approach, working seamlessly with technical and business stakeholders.

• High adaptability to Singapore’s evolving tech trends in AI/Data, hybrid cloud, and cybersecurity.

• A professional, ethical approach to client trust—especially with sensitive IT and data matters.

To apply online please use the 'apply' function.
(EA: 94C3609/ R1324990)