incident manager.

about the company
Our client is a prominent and well-established financial institution with a significant presence across the region. They are dedicated to leveraging advanced technology to deliver seamless services and innovative solutions to their extensive customer base. Joining their team means contributing to a robust and dynamic technology environment that prioritizes excellence and continuous improvement.

about the job
As a key contributor within the technology operations group, you will hold end-to-end ownership for the management of high-impact technology incidents affecting business functions. Your responsibilities will include leading swift resolution efforts, establishing clear command and control during critical outages, and coordinating effectively with diverse technology and business stakeholders to minimize service disruption. A core part of your role will involve driving comprehensive problem management, identifying root causes, and implementing preventative actions to enhance overall service stability. You will be instrumental in ensuring accurate incident documentation, detailed reporting, and strict adherence to established operational policies and standards. This fast-paced role demands exceptional communication skills and the ability to maintain composure under pressure. ...