it infrastructure manager | cloud | system | network | sla.

• Autonomy to make key decisions for IT infrastructure
• Global role with high job stability. A company with stable revenue

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a IT Infrastructure Manager / IT Operations Manager to join their team.

About the job

Reporting directly to the Global Head of Infrastructure, your responsibility includes:

• Design, implementation, and maintenance of our entire IT infrastructure - network, servers, cloud, backup and etc
• Manage internal IT Infra team and managing external vendors, ensuring external SLA has been met
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Infrastructure - Cloud, System or network. A least 5 years of external vendor management is required for this role. Proven track record in IT Service Management and being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

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