summary

singapore river
contract
full-time

specialism
information technology
sub specialism
data science & machine learning
reference number
91M0248003_6771328137380699348

speed up the application by sharing your profile

job details

about the company:
Our client is a global leader in technology solutions and digital infrastructure, dedicated to empowering businesses with high-performing network capabilities and cutting-edge services. Known for driving innovation and customer success worldwide, they foster a collaborative, inclusive environment that values continuous learning and operational excellence. ...

about the job:
In this dynamic client-facing role, you will act as the primary operational link between key enterprise accounts and post-sales technical delivery teams. You will drive service excellence, streamline support workflows, and ensure customer satisfaction across all operational phases. Key responsibilities include:

Serving as the primary point of contact for operational escalations, coordinating cross-functional technical teams to resolve urgent customer issues.
Leading regular status syncs, managing open action items, and delivering periodic analytical reports on service performance and gap analyses.
Hosting regular on-site visits and briefings with key stakeholders to review operational health, highlight service improvements, and align on strategic goals.
Managing customer-facing service initiatives and internal process optimization projects from inception to completion.
Educating client teams on standardized operational procedures and reporting frameworks to enhance overall service efficiency.

skills and experience required:

Bachelor's degree or equivalent practical experience in technical customer support, project delivery, or operations.
3 to 5 years of relevant experience managing enterprise customer relationships or operational support workflows.
Solid foundational knowledge of networking principles, IT infrastructure concepts, or holding a industry-standard credential (e.g., CCNA or equivalent).
Practical familiarity with IT service management frameworks (ITIL certification preferred).
Strong project management capabilities with a proven track record of coordinating cross-functional teams to resolve complex operational issues.
Proficiency with reporting software, client satisfaction tools, and operational metrics analysis.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)

In this dynamic client-facing role, you will act as the primary operational link between key enterprise accounts and post-sales technical delivery teams. You will drive service excellence, streamline support workflows, and ensure customer satisfaction across all operational phases. Key responsibilities include:

Serving as the primary point of contact for operational escalations, coordinating cross-functional technical teams to resolve urgent customer issues.
Leading regular status syncs, managing open action items, and delivering periodic analytical reports on service performance and gap analyses.
Hosting regular on-site visits and briefings with key stakeholders to review operational health, highlight service improvements, and align on strategic goals.
Managing customer-facing service initiatives and internal process optimization projects from inception to completion.
Educating client teams on standardized operational procedures and reporting frameworks to enhance overall service efficiency.

skills and experience required:

Bachelor's degree or equivalent practical experience in technical customer support, project delivery, or operations.
3 to 5 years of relevant experience managing enterprise customer relationships or operational support workflows.
Solid foundational knowledge of networking principles, IT infrastructure concepts, or holding a industry-standard credential (e.g., CCNA or equivalent).
Practical familiarity with IT service management frameworks (ITIL certification preferred).
Strong project management capabilities with a proven track record of coordinating cross-functional teams to resolve complex operational issues.
Proficiency with reporting software, client satisfaction tools, and operational metrics analysis.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

share this job.

apply with randstad.
Applying for a job is fast and easy. Simply register for a candidate profile and submit your application on our website to start.
we'll contact you.
If you’re suitable for a role, our consultant will contact you to discuss your application and career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll request some basic additional information to confirm your eligibility to work in Singapore.
compliance check.
We'll verify the information through thorough compliance checks and reach out if we need more information.
reference and background check.
As part of the process in ensuring you’re a good fit for the role, we’ll make contact with the references you’ve provided to us.
the perfect job for you.
Our specialist recruiters will either arrange a job interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll recommend alternative options to you.
the interview and negotiation.
Using our market intelligence, our recruiters will share tips to ensure that you’re fully prepared for your job interview and help you negotiate the offer!
start your new job.
Congratulations, you’re ready to begin your new job. Our team will prepare you so that you’re ready for your first day.

dalpreet kaur

+65 8450 8938

sap consultant/manager - otc/wms
- permanent
about the companyWe are looking for a high-impact strategist to bridge the gap between complex financial operations and world-class technology. You won't just be configuring systems; you will be the lead architect designing how a global enterprise manages its capital, compliance, and growth. You will translate high-level business needs into elegant, sustainable digital frameworks. about the jobBusiness Solution Design: Lead the integration of advanced fin
posted 1 september 2026
about the companyWe are looking for a high-impact strategist to bridge the gap between complex financial operations and world-class technology. You won't just be configuring systems; you will be the lead architect designing how a global enterprise manages its capital, compliance, and growth. You will translate high-level business needs into elegant, sustainable digital frameworks. about the jobBusiness Solution Design: Lead the integration of advanced fin
show job details
it specialist (laboratory software & application integration)
- permanent
- S$5,000 - S$6,000 per month
Open to background like Biomedical Engineering, Biomedical Science, or clinical laboratory operationsOpportunity to venture into high demand Healthcare IT careerStrong communicator who can explain IT function to non-tech staffsabout the companyWe are looking for an IT Specialist (Laboratory Software& Application Integration) who understands what actually happens inside a diagnostic lab. Instead of sitting purely in a back-end IT role, you will be our front
posted 30 august 2026
Open to background like Biomedical Engineering, Biomedical Science, or clinical laboratory operationsOpportunity to venture into high demand Healthcare IT careerStrong communicator who can explain IT function to non-tech staffsabout the companyWe are looking for an IT Specialist (Laboratory Software& Application Integration) who understands what actually happens inside a diagnostic lab. Instead of sitting purely in a back-end IT role, you will be our front
show job details
head of it service management itsm | service delivery | fsi
- permanent
Global role with an established MNC Senior Leadership Visibility & ImpactOpportunity to direct end-to-end IT service governance across a massive global workforce (About the companyOur client is the market leader in their industry. As part of their plan to invest in technology, they are now hiring a new Head of ITSM & Operational Governance to be based here in their Headquarters here in Singapore. About the jobYour role involves: Establish and mature ent
posted 29 august 2026
Global role with an established MNC Senior Leadership Visibility & ImpactOpportunity to direct end-to-end IT service governance across a massive global workforce (About the companyOur client is the market leader in their industry. As part of their plan to invest in technology, they are now hiring a new Head of ITSM & Operational Governance to be based here in their Headquarters here in Singapore. About the jobYour role involves: Establish and mature ent
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

it operations manager.

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

dalpreet kaur

related jobs.

sap consultant/manager - otc/wms

it specialist (laboratory software & application integration)

head of it service management itsm | service delivery | fsi

let similar jobs come to you