- Deep understanding of sales processes (modern trade/general trade) within FMCG industry
- Experience implementing customer-focused solutions
- Experience working in Agile environments
about the company
A client is looking for an experienced IT Project Manager (Sales /Salesforce) with strong CRM/Sales Technology knowledge to support their operations.
about the job
- Translate local business needs into technical requirements that align with the global product roadmap.
- Resolve conflicts between local business needs and global IT system limits.
- Lead the successful roll-out and adoption of new global digital products (e.g., CRM/SFA solutions) across APAC affiliates.
- Gather and synthesize user insights to inform future product enhancement and functionality improvements.
- Design and execute comprehensive change management plans, including local impact assessments, training programs, and communication strategies, to maximize end-user adoption rates.
- Serve as the strategic interface between regional commercial stakeholders and the global technology organization/vendors (e.g., Salesforce.com).
- Qualify and diagnose business incidents using functional expertise before routing them efficiently to the appropriate technical support teams (including the Middle East support center).
- Provide ongoing technical and functional support for critical local/legacy applications like Trade Promotions Management, SFA and A&P Management etc
- Collect and consolidate key metrics to report on the financial and operational value delivered by digital products at the affiliate level.
skills and experience required
...
Must have extensive experience managing IT projects, specifically within the CRM/Sales Technology domain. Experience with Advertising and Promotion (A&P) processes and Distributor Management Systems (DMS).
Experience working with customer portals. Experience with Salesforce.com, including Sales Cloud, Service Cloud, and Consumer Goods Cloud.
Centralization of global projects requires strong coordination and detailed business process mapping. Furthermore, a key objective is ensuring business units adopt and utilize new tools effectively through focused change management and value realization efforts.
Whats and offer
The permanent opportunity for an IT Project Manager (Sales /Salesforce) , will pay a salary range of $10,000 - $ 12,000 plus benefits. This opportunity offers hybrid working arrangement.
To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)
