about the job:
As part of the global technology team, Support Engineer will be a key player in delivering high-touch IT support to internal users, ensuring seamless performance of desktop, collaboration, and infrastructure systems. This is a hands-on role that spans both on-site and remote support, covering hardware, software, mobile, and AV/conferencing technologies. The role is dynamic, involving front-line user support, collaboration tool optimization, device lifecycle management, and participation in IT service management processes such as incident, problem, and change management. You’ll also play a part in global IT initiatives and rollouts, supporting both local and international teams across time zones.
skills and experience required:
- At least 3 years of hands-on IT support experience in a fast-paced, global environment
- Proven ability to support a wide range of user applications and systems (desktop, collaboration tools, mobile devices, cloud services, AV equipment)
- Familiarity with IT service frameworks (such as ITIL), particularly in incident, change, and problem management
- Experience with device provisioning, asset lifecycle management, and performance monitoring
- Exposure to remote support tools and mobile device management platforms
- Basic knowledge of scripting, automation tools, or deployment solutions is an advantage
- Prior experience supporting users in a regulated or financial services environment
- Working knowledge of endpoint security, patching, or vulnerability remediation
- Involvement in global IT rollouts or upgrades
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)
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