about the job. This role offers an exciting opportunity for an expert troubleshooter to lead technical incident resolution within a complex, large-scale infrastructure.
... - Lead the troubleshooting of high-priority technical incidents to ensure minimal disruption to global operations.
- Utilize advanced network management tools and automation to drive efficiency in incident resolution processes.
- Perform deep-dive analysis of network traces and protocols to identify root causes and implement sustainable solutions.
- Collaborate with cross-functional teams and external vendors to manage escalations and resolve aging or chronic technical issues.
- Develop technical documentation and standard operating procedures to enhance team knowledge and streamline support processes.
skills and experience required.
- Extensive hands-on experience in routing, switching, and firewall technologies within large-scale enterprise environments.
- Proficiency in supporting diverse platforms including SD-WAN, cloud infrastructure, and load balancing solutions.
- Proven background in wireless technologies and authentication protocols.
- Ability to utilize scripting or automation tools to optimize repetitive tasks and enhance proactive monitoring.
- Strong communication skills with the ability to articulate complex technical risks to senior leadership in business-centric language.
To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
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about the job. This role offers an exciting opportunity for an expert troubleshooter to lead technical incident resolution within a complex, large-scale infrastructure.
- Lead the troubleshooting of high-priority technical incidents to ensure minimal disruption to global operations.
- Utilize advanced network management tools and automation to drive efficiency in incident resolution processes.
- Perform deep-dive analysis of network traces and protocols to identify root causes and implement sustainable solutions.
- Collaborate with cross-functional teams and external vendors to manage escalations and resolve aging or chronic technical issues.
- Develop technical documentation and standard operating procedures to enhance team knowledge and streamline support processes.
skills and experience required.
- Extensive hands-on experience in routing, switching, and firewall technologies within large-scale enterprise environments.
- Proficiency in supporting diverse platforms including SD-WAN, cloud infrastructure, and load balancing solutions.
- Proven background in wireless technologies and authentication protocols.
- Ability to utilize scripting or automation tools to optimize repetitive tasks and enhance proactive monitoring.
- Strong communication skills with the ability to articulate complex technical risks to senior leadership in business-centric language.
... To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
show more