about the company
We leverage a globally interconnected data center platform to ensure seamless data exchange and optimal performance for our clients.
about the job
Tier 1 NOC Engineer and play a vital role in maintaining the health and reliability of our 24/7 mission-critical data centers.
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Key responsibilities include:
Delivering exceptional Tier 1 network and customer service support, ensuring continuous operations for our clients.
Participating in a weekly 24/7 on-call rotation to provide immediate assistance.
Acting as the primary point of contact for customer inquiries via phone, email, and portal tickets, performing initial triage and action.
Diagnosing and resolving network issues, demonstrating ownership from initial problem identification to resolution or appropriate escalation.
Detecting and analyzing alarms to quickly isolate faults, troubleshoot, and escalate to advanced support tiers or management as needed.
Crafting and distributing timely incident, maintenance, and advisory notifications to affected customers and internal teams.
about the manager/team
This role reports to NOC Manager
skills and experience required
At least one year of experience in a 24/7 Network Operations Center (NOC), Contact Center, or similar fast-paced technical support environment.
Proven ability to provide excellent customer service and technical support (1+ year).
Strong organizational and multitasking abilities to prioritize tasks and meet deadlines.
A proactive and disciplined approach to issue resolution, seeing problems through to completion with minimal supervision.
Solid analytical and problem-solving capabilities, coupled with keen attention to detail.
Basic proficiency with Microsoft Operating Systems, Office Suite, and Visio.
To apply online please use the 'apply' function
(EA: 94C3609/ R1324990)