noc.

• Delivering exceptional Tier 1 network and customer service support, ensuring continuous operations for our clients.

• Participating in a weekly 24/7 on-call rotation to provide immediate assistance.

• Acting as the primary point of contact for customer inquiries via phone, email, and portal tickets, performing initial triage and action.

• Diagnosing and resolving network issues, demonstrating ownership from initial problem identification to resolution or appropriate escalation.

• Detecting and analyzing alarms to quickly isolate faults, troubleshoot, and escalate to advanced support tiers or management as needed.

• Crafting and distributing timely incident, maintenance, and advisory notifications to affected customers and internal teams.

about the manager/team
This role reports to NOC Manager

skills and experience required

• At least one year of experience in a 24/7 Network Operations Center (NOC), Contact Center, or similar fast-paced technical support environment.

• Proven ability to provide excellent customer service and technical support (1+ year).

• Strong organizational and multitasking abilities to prioritize tasks and meet deadlines.

• A proactive and disciplined approach to issue resolution, seeing problems through to completion with minimal supervision.

• Solid analytical and problem-solving capabilities, coupled with keen attention to detail.

• Basic proficiency with Microsoft Operating Systems, Office Suite, and Visio.

To apply online please use the 'apply' function
(EA: 94C3609/ R1324990)