order management (retail / luxury).

about the company
Our client is a global travel retail operator with a strong presence in airports and transport hubs, offering a mix of retail, duty-free, and food services. With operations in multiple countries, the company enhances passenger experience through tailored, location-specific concepts. We are looking for an experienced Order Management Executive to oversee end-to-end order processing including fulfilment and logistics arrangement.

about the job

• Maintain accurate and consistent master data across systems for products, pricing, suppliers, and customers; enforce data standards and ensure compliance with regulatory and tax requirements, particularly in duty-free and travel retail contexts.

• Handle end-to-end order processing, including purchase order creation, warehouse/store replenishment, inventory checks, and resolution of backorders and discrepancies across travel essentials, dining, and luxury goods.

• Collaborate with warehouses, suppliers, logistics, and customs teams to ensure timely fulfillment, proper handling of regulated goods (e.g., alcohol, tobacco), and adherence to duty-free regulations.

• Serve as a key liaison between internal teams (operations, retail, dining) and external partners, ensuring timely updates, issue resolution, and alignment with business needs and sales peaks.

• Track order KPIs, report supplier performance, maintain audit-ready records, and support system enhancements to optimize accuracy, lead times, and overall operational efficiency.

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