(service now)solutions architect.

• Lead Solution Implementation: Take ownership of solution design and lead the end-to-end implementation for clients, from initial concept to final delivery.

• Design and Quality Assurance: Conduct comprehensive design reviews and perform data quality assurance to ensure the integrity and effectiveness of our solutions.

• Client & Sales Engagement: Manage communication with external client teams throughout the sales cycle and post-sales delivery. Contribute to RFPs (Requests for Proposals) by providing expert content and technical solutions.

• Auditing and Enhancement: Audit existing client implementations to identify areas for improvement and recommend strategic enhancements.

• Process Alignment: Implement and align business processes with ITIL best practices.

about the manager/team
This role reports to a senior IT Head

skills and experience required

• Minimum of 5 years in IT or customer support, with at least 3 years as a technical consultant or business analyst focused on ServiceNow implementation.
• Proven experience working with ServiceNow Technology Workflows, including ITSM, ITOM.
• A minimum of 1 year of experience implementing and aligning business processes with ITIL best practices.
• Technical Knowledge: Strong understanding of SQL, XML, and other web-based technologies.
• Certifications: At least one relevant ServiceNow CIS (Certified Implementation Specialist) certification is required.
• Ability to manage multiple accounts simultaneously while demonstrating a positive, problem-solving attitude.
• Must be a proactive self-starter with the ability to work independently and assume a leadership role.