summary

singapore
S$14,000 - S$15,000 per month, bonus upto 3 months
permanent
full-time

specialism
information technology
sub specialism
cyber & information security
reference number
91M0263409_4303626136212854375

job details

#opportunity to Lead Service delivery Operations, transformation & IT governance
# good pay & benefits

about the company
Our client is a IT service & global consulting company

about the job
...

This role is a leadership position responsible for spearheading a complete overhaul of IT service delivery. The core objective is to centralize and optimize all service functions by building an integrated Service Command Center. This leader will be the architect of a strategy to ensure end-to-end (E2E) service delivery excellence, shifting the focus from reactive incident response to proactive service management.

Service Transformation & Strategy: Design and implement a plan to centralize all service delivery functions into a single, cohesive Service Command Center. Define processes to ensure accountability across the entire service lifecycle, from request to resolution.
Proactive Monitoring: Build a robust, centralized monitoring and health-check system. Use real-time data and predictive analytics to identify and resolve issues before they impact users.
Infrastructure Management: Lead the transformation of common infrastructure services (e.g., network, servers, cloud infrastructure) by standardizing platforms, automating routine tasks, and implementing a governance model that ensures resilience and security.
Governance & Compliance: Develop and implement an IT governance framework for the new service delivery model. Establish a Service Governance Committee to oversee initiatives and ensure processes are compliant with industry standards like ITIL, COBIT, and ISO 20000.
Leadership & Collaboration: Lead and mentor a team of IT professionals, guiding them through the transition. You will be the primary advocate for the Command Center model and its benefits, ensuring the strategy is supported across all teams and business stakeholders.

about the manager/team
This role reports to the VP

skills and experience required

A minimum of 15+ years of experience in IT service delivery, with at least 8+ years in a leadership role.
Proven track record of successful centralization initiatives.
Deep understanding of ITIL best practices; familiarity with COBIT and ISO 20000 is highly desirable.
Strong analytical, problem-solving, and communication skills are essential for driving change and securing buy-in.
Certifications such as ITIL 4 Managing Professional or ITIL v3 Expert are required. Lean Six Sigma or COBIT 5 are significant advantages.

To apply online please use the 'apply' function
(EA: 94C3609/ R1324990)

#opportunity to Lead Service delivery Operations, transformation & IT governance
# good pay & benefits

about the company
Our client is a IT service & global consulting company

about the job

This role is a leadership position responsible for spearheading a complete overhaul of IT service delivery. The core objective is to centralize and optimize all service functions by building an integrated Service Command Center. This leader will be the architect of a strategy to ensure end-to-end (E2E) service delivery excellence, shifting the focus from reactive incident response to proactive service management.
...

Service Transformation & Strategy: Design and implement a plan to centralize all service delivery functions into a single, cohesive Service Command Center. Define processes to ensure accountability across the entire service lifecycle, from request to resolution.
Proactive Monitoring: Build a robust, centralized monitoring and health-check system. Use real-time data and predictive analytics to identify and resolve issues before they impact users.
Infrastructure Management: Lead the transformation of common infrastructure services (e.g., network, servers, cloud infrastructure) by standardizing platforms, automating routine tasks, and implementing a governance model that ensures resilience and security.
Governance & Compliance: Develop and implement an IT governance framework for the new service delivery model. Establish a Service Governance Committee to oversee initiatives and ensure processes are compliant with industry standards like ITIL, COBIT, and ISO 20000.
Leadership & Collaboration: Lead and mentor a team of IT professionals, guiding them through the transition. You will be the primary advocate for the Command Center model and its benefits, ensuring the strategy is supported across all teams and business stakeholders.

about the manager/team
This role reports to the VP

skills and experience required

A minimum of 15+ years of experience in IT service delivery, with at least 8+ years in a leadership role.
Proven track record of successful centralization initiatives.
Deep understanding of ITIL best practices; familiarity with COBIT and ISO 20000 is highly desirable.
Strong analytical, problem-solving, and communication skills are essential for driving change and securing buy-in.
Certifications such as ITIL 4 Managing Professional or ITIL v3 Expert are required. Lean Six Sigma or COBIT 5 are significant advantages.

To apply online please use the 'apply' function
(EA: 94C3609/ R1324990)

skills
Service Delivery / Operations experience in the government sector, Transformation and Governance
qualifications
Diploma or degree holder in IT, Computers, Engineering or any other relevant industry
education
Associate Degree/Diploma

share this job.

apply with randstad.
Applying for a job is fast and easy. Simply register for a candidate profile and submit your application on our website to start.
we'll contact you.
If you’re suitable for a role, our consultant will contact you to discuss your application and career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll request some basic additional information to confirm your eligibility to work in Singapore.
compliance check.
We'll verify the information through thorough compliance checks and reach out if we need more information.
reference and background check.
As part of the process in ensuring you’re a good fit for the role, we’ll make contact with the references you’ve provided to us.
the perfect job for you.
Our specialist recruiters will either arrange a job interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll recommend alternative options to you.
the interview and negotiation.
Using our market intelligence, our recruiters will share tips to ensure that you’re fully prepared for your job interview and help you negotiate the offer!
start your new job.
Congratulations, you’re ready to begin your new job. Our team will prepare you so that you’re ready for your first day.

neha singh

+65 0000

sap director | head of sap | sap retail | in-house
- permanent
Team management role with large scale SAP project in the pipelineGrow together with a fast growing company About the companyOur client is a fast growing company with over 10 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced Head of SAP to join their team. About the jobDeveloping and execute the applications (mainly SAP) strategy / roadmap aligned with overall
posted 29 august 2025
Team management role with large scale SAP project in the pipelineGrow together with a fast growing company About the companyOur client is a fast growing company with over 10 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced Head of SAP to join their team. About the jobDeveloping and execute the applications (mainly SAP) strategy / roadmap aligned with overall
show job details
it security specialist (ops, grc) - 8.5k
- permanent
- S$7,000 - S$8,500 per month
About the roleSecurity Operations & Incident Response: Monitor security alerts, analyze threats, and respond to cybersecurity incidents, including forensic investigations.Access Management: Implement and enforce access controls across systems and applications, following a zero-trust model.Cloud Security & Compliance: Strengthen security measures for cloud environments while ensuring adherence to regulatory and internal security standards.Disaster Recovery
posted 27 august 2025
About the roleSecurity Operations & Incident Response: Monitor security alerts, analyze threats, and respond to cybersecurity incidents, including forensic investigations.Access Management: Implement and enforce access controls across systems and applications, following a zero-trust model.Cloud Security & Compliance: Strengthen security measures for cloud environments while ensuring adherence to regulatory and internal security standards.Disaster Recovery
show job details
service delivery director - service transformation & governance
- permanent
- S$14,000 - S$15,000 per month, bonus upto 3 months
#opportunity to manage Service delivery Operations for transformation & governance # good pay & benefitsabout the companyOur client is a IT service & global consulting company about the jobThis is a key leadership role responsible for the Service Transformation and Governance of an organization's IT services. The Service Director will drive the design, implementation, and optimization of the IT service governance framework and core IT processes. This posit
posted 26 august 2025
#opportunity to manage Service delivery Operations for transformation & governance # good pay & benefitsabout the companyOur client is a IT service & global consulting company about the jobThis is a key leadership role responsible for the Service Transformation and Governance of an organization's IT services. The Service Director will drive the design, implementation, and optimization of the IT service governance framework and core IT processes. This posit
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

service transformation director - it governance.

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

neha singh

related jobs.

sap director | head of sap | sap retail | in-house

it security specialist (ops, grc) - 8.5k

service delivery director - service transformation & governance

let similar jobs come to you