training manager - luxury f&b/hospitality.

Training & Development

• Design and deliver comprehensive training programs across front-of-house and back-of-house teams.

• Facilitate onboarding, service skills workshops, and ongoing development programs to ensure consistent guest experiences.

• Introduce and champion brand-aligned service rituals tailored to each concept.

SOP Management

• Create, standardise, and regularly review operational SOPs across all F&B concepts.

• Work closely with outlet managers, operations, and culinary teams to align procedures with brand standards.

Quality Assurance

• Conduct training audits and performance reviews to ensure effective implementation of SOPs.

• Introduce tools such as mystery shopper assessments and service checklists to uphold quality benchmarks.

Compliance

• Ensure all team members are trained in line with local regulations, including food hygiene and workplace safety.

• Maintain personal certifications and guide team members in obtaining or renewing relevant qualifications.

Cross-Functional Collaboration

• Partner with HR and Operations to support employee development strategies.

• Act as a culture and service ambassador, fostering a learning-oriented environment across all outlets.

At least 5–7 years of relevant experience in training and service excellence, ideally within luxury hospitality or premium F&B environments.

Demonstrated success in managing training frameworks and SOPs across multiple outlets or brands.

Certified in Food Hygiene and other relevant safety and compliance standards (e.g., WSQ, NEA, etc.).

Deep understanding of luxury service principles and guest engagement standards.

Strong interpersonal and facilitation skills; able to work across departments and levels.

Highly organised, with attention to detail and a passion for delivering excellence.

Experience with digital training tools or e-learning platforms is an advantage.