about the company
Our client is an established leader in the Singapore insurance market, known for its commitment to customer excellence and a robust portfolio of general insurance products alongside specialist marine solutions. They foster a culture of professional growth and are looking for a detail-oriented individual to join their specialized Marine Claims department and grow within the organization.
about the job
In this role, you will provide essential support in the marine claims lifecycle, ensuring efficient administration and high-quality service for maritime-related cases. Your responsibilities include:
Claim Notification & Initiation: Gathering customer details upon notification, arranging surveys, and contacting settling agents to start the claims process.
Documentation & Verification: Creating claim files and checklists while verifying policy, reinsurance, and treaty arrangements for underwriting acceptance.
Stakeholder Liaison: Attending to enquiries and managing correspondence with clients, intermediaries, surveyors, and adjusters to facilitate claim progress.
Financial Administration: Preparing and dispatching payment advices, following up with reinsurers, and ensuring claim reserves are timely and accurate.
Recovery & Reporting: Identifying claims with strong recovery prospects for referral to agents and updating records for exceptional claims or large losses.
Operational Support: Maintaining "live" file records, compiling monthly statistics, and participating in User Acceptance Testing (UAT) for the Marine Claims system module.
about the manager/team
You will join a supportive and collaborative team of Marine specialists who value knowledge-sharing and teamwork. This is an excellent environment for a developing professional, as the manager is committed to providing guidance and on-the-job training to help you navigate the complexities of maritime insurance.
skills and experience required
We are looking for a motivated individual who is organized and eager to contribute to the success of the Marine team.
Educational Background: A Diploma or Degree in Insurance, Maritime Studies, or a related discipline.
Professional Qualifications: Possession of CGI, ACII, AAII, or relevant insurance equivalents.
Professional Experience: 1-2 years of relevant experience dealing with insurance claims is preferred; however, entry-level candidates with a strong interest in the industry are welcome to apply.
Communication Skills: Good interpersonal skills with the ability to manage correspondence tactfully and professionally.
Core Competencies: A conscientious team player with the ability to manage multiple priorities effectively and a strong focus on customer service.
Technical Aptitude: Proficient in Microsoft Office applications and a willingness to learn new technical systems.
To apply online please use the 'apply' function, alternatively you may contact Hazel at +65 93884683. (EA: 94C3609/ R25158773 )
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