About the Company
Our client is one of the world's most renowned luxury brands, celebrated for its rich heritage and unwavering commitment to exceptional craftsmanship. With an extensive history, the brand has become a global symbol of timeless elegance and superior quality, captivating a sophisticated clientele.
About the Job
As a Team Lead, you'll be a pivotal leader on the sales floor, responsible for driving sales, mentoring the team, and ensuring the seamless operation of the store. You will lead by example, providing world-class service while taking on key responsibilities typically handled by both a supervisor and assistant manager. Your core responsibilities include:
- Strategic Sales Leadership: Take ownership and accountability for store productivity and sales forecasts. You will develop and execute strategic plans to address business issues and achieve desired results.
- Team Development and Performance: Create a high-energy, sales-and-service-focused environment. You will identify underperforming staff and take proactive action to manage their development, while also recognizing and rewarding individual performance.
- Operational Excellence: Oversee all daily store operations, ensuring the sales floor is immaculate and well-maintained. You will accurately process sales transactions, handle all forms of tender, and manage the physical store environment to ensure visual merchandising and maintenance standards are consistently met.
- Clienteling and Service: Oversee the customer service environment by providing constant feedback on service behaviors. You will be a role model in clienteling, building strong relationships with customers and ensuring every interaction is a memorable experience that reflects the brand's prestigious image.
- Stakeholder Management: Manage relationships with key stakeholders, including vendors and contractors, to ensure a smooth execution of sales plans.
Qualifications and Experience
- Proven Leadership: Proven experience in a leadership or supervisory role within luxury retail.
- Business Acumen: Possess exceptional business acumen to develop plans and impact business results.
- Operational Expertise: Experience in a fast-paced retail environment with a strong customer focus and the ability to manage store maintenance standards.
- Flexibility: Comfortable with a flexible work schedule, including nights, weekends, and public holidays.
EA: 94C3609/R25154231
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