about the company
Our client provides comprehensive hygiene and washroom solutions designed to enhance public health and cleanliness. Their product portfolio includes premium-quality consumables tested for safety and specialized services that help maintain clean environments. Catering to a wide range of industries - including corporate offices, food and beverage, retail, healthcare, industrial, education, and hospitality.
about the job
We are seeking a proactive and customer-focused Business Development Executive to support sales operations, enhance customer relationships, and contribute to business growth. This role involves direct interaction with customers to understand their requirements and resolve issues, while collaborating with internal teams to ensure smooth service delivery. You will gain hands-on experience managing sales administration, account servicing, and driving initiatives to grow the business. Some responsibilities include:
... - Respond promptly and professionally to customer inquiries via multiple channels including email, WhatsApp, and telephone.
Build and nurture strong relationships with existing clients to improve retention and uncover new sales opportunities.
Work closely with sales and operations teams to ensure timely order processing and delivery.
Understand client needs to assist in designing customized hygiene solutions.
Proactively monitor and address customer feedback, coordinating with internal departments to resolve issues.
Conduct market research and analyze competitor activity to identify trends and business opportunities.
Maintain accurate sales records, prepare reports, and assist in forecasting to support management decisions.
Update and manage CRM databases for effective lead and customer relationship tracking.
Participate in ongoing product training and stay informed of industry developments.
Contribute to the development and execution of strategies for expanding market reach and customer base.
skills and experience required
Diploma or Bachelor’s Degree in Business, Marketing, Sales, or related disciplines.
Minimum 5 years of experience in sales support, business development, or customer service; experience in hygiene, facilities management, or related fields is an advantage.
Knowledge of hygiene products and janitorial consumables preferred.
Strong interpersonal skills with the ability to build trust and maintain customer relationships.
Proficient with CRM software and Microsoft Office applications; familiarity with sales automation tools is beneficial.
Ability to analyze data and market trends to inform sales efforts.
Highly organized, detail-oriented, and capable of managing multiple priorities.
Problem-solving skills with a proactive and results-driven approach.
Self-motivated and able to work independently or as part of a team.
Willing to travel occasionally for client meetings or industry events.
Commitment to promoting hygiene and health through quality products and services.
To apply online please use the 'apply' function.
