call centre officer, private bank.

about the company
A leading global financial services institution with a strong presence in major Asian markets, dedicated to providing high-quality digital solutions and comprehensive asset management services. This organization is recognized for its commitment to innovation and maintaining excellence in client service standards within the private banking sector.

about the job

• Provide primary digital platform support to regional clients via phone and email.

• Coordinate the timely delivery of client documentation and instructions between regional processing hubs.

• Conduct independent call-backs for high-risk transactions to support anti-fraud and security measures.

• Manage account closure procedures and perform signature verification for operational documentation.

• Maintain comprehensive knowledge databases and track client requests to ensure timely resolution of issues.

• Relevant experience in a banking or call center environment.

• Strong technical aptitude with the ability to provide first-level support for digital applications.

• Meticulous attention to detail with a proactive, solutions-oriented approach to problem-solving.