about the company. A leading global provider of managed services and technology infrastructure, this organization focuses on driving digital transformation and delivering high-quality cloud solutions across international markets. They are recognized for their commitment to excellence in service fulfillment and fostering long-term strategic partnerships with their clientele.
about the job. As a customer delivery manager, you will serve as the primary point of contact for significant client accounts, ensuring the seamless execution of cloud service contracts and driving operational growth.
Lead the end-to-end service relationship and fulfillment of contractual obligations for a dedicated cloud portfolio.
Manage high-level client communication and act as a quality advocate to maintain superior satisfaction levels.
Drive business expansion by identifying upsell opportunities and managing the sales pipeline in collaboration with internal units.
Optimize the service delivery model and oversee resource strategies to ensure efficiency and cost-effectiveness.
Implement continuous improvement initiatives and risk management protocols to enhance service reliability and account health.
skills and experience required.
Degree in Information Technology, Business, or a related discipline with at least 5 years of experience in IT delivery or consulting.
Professional fluency in both English and Japanese is essential to facilitate communication with stakeholders in the Japan market.
Demonstrated ability to build trust-based relationships and apply value-based selling strategies to achieve growth.
Proficiency in utilizing service management platforms and modern AI tools to streamline information sharing.
Strong problem-solving capabilities with a resilient mindset and the ability to drive change in a fast-paced environment.
Please click on the 'apply' button to apply online. For more information, please reach out to Amir Hamzah. EA: 94C3609 / R1984348
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