Immediate position
12 months contract renewal
Located in MacPherson
About the company
Our client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on the job training and support to ensure you have the expertise and skills to undertake the role.
about the role
This Customer service coordinator position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of the full spectrum of customer service coordination and office scheduling duties. Great customer service goes beyond just responding to inquiries. It also means documenting customer interactions, overseeing self-service support, and improving experiences through empathy, teamwork, and consistent service quality across all channels. Don’t wait if you are the one suited for this role.
As follow will your daily but not limited duties
Responsibilities
- Responsible for Field Service, Repair Service, Contract / Preventive maintenance Service co-ordination work and daily operational tasks
- GSP (Global Service Platform) administration work
- Customer Satisfaction (Net Promoter Score /SSI)
- monthly submission to HQ and follow up on the responses from customers.
- Manage Industry helpdesk and functional mailbox
Requirements
- Min. Education level: Diploma Level and above
- 2 Years of working experience
- Proficient in Microsoft Excel / Words / Power point
- Self-starter who can work effectively both independently and as part of a team.
To apply online, please click on the appropriate link.
EA: 94C3609 / R1110392
