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24 jobs found for customer service

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    • contract
    • S$2,200 - S$3,100, per month, Shift Allowance - $500
    • full-time
    about the companyOur Client is one of the multinational banking and financial services corporations, headquartered in Singapore. 4 - 6 weeks of training will be provided, and a test that you have to pass before you are able to continue as customer service executive. There will be 3 shifts required, with 5working days including weekends & PH. Shift hours are as follow :Morning shift: 8am -5.30pm or 9am – 6.30pm (9.5 hours each shift, including 1 hour meal break). Afternoon: 11am – 8.30pm or 1pm – 10.30pmNight: 10.30pm – 8am Slightly shorter shift for Friday!Afternoon 2pm -10.30pm or 3pm – 11.30pmNight : 11.30pm – 8am about the manager / teamYou will be reporting to the Head of Customer Success Manager about the jobYou will be handling calls, live chat and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services. You need to respond to customers’ queries and concerns with the aim of achieving first call resolution. You will be required to follow up promptly with customers to resolve issues, provide customers’ feedback to respective business partners to improve customer experience. You need to introduce and educate customers on the self-service/automated banking channels, while optimizing customer satisfaction of each customer contact.. There will also be after- call administration work to perform. skills and experience requiredApplicants need to possess a minimum Diploma in Business management Administration or equivalent is required. Without experience but love customer service are welcomed!! You will be able to handle rotating shifts and working on weekends & PH. If you believe you have the right skills, experience and drive to succeed, please apply now.We regret that only shortlisted candidates will be contacted.EA: 94C3609 / Reg: R1872162
    about the companyOur Client is one of the multinational banking and financial services corporations, headquartered in Singapore. 4 - 6 weeks of training will be provided, and a test that you have to pass before you are able to continue as customer service executive. There will be 3 shifts required, with 5working days including weekends & PH. Shift hours are as follow :Morning shift: 8am -5.30pm or 9am – 6.30pm (9.5 hours each shift, including 1 hour meal break). Afternoon: 11am – 8.30pm or 1pm – 10.30pmNight: 10.30pm – 8am Slightly shorter shift for Friday!Afternoon 2pm -10.30pm or 3pm – 11.30pmNight : 11.30pm – 8am about the manager / teamYou will be reporting to the Head of Customer Success Manager about the jobYou will be handling calls, live chat and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services. You need to respond to customers’ queries and concerns with the aim of achieving first call resolution. You will be required to follow up promptly with customers to resolve issues, provide customers’ feedback to respective business partners to improve customer experience. You need to introduce and educate customers on the self-service/automated banking channels, while optimizing customer satisfaction of each customer contact.. There will also be after- call administration work to perform. skills and experience requiredApplicants need to possess a minimum Diploma in Business management Administration or equivalent is required. Without experience but love customer service are welcomed!! You will be able to handle rotating shifts and working on weekends & PH. If you believe you have the right skills, experience and drive to succeed, please apply now.We regret that only shortlisted candidates will be contacted.EA: 94C3609 / Reg: R1872162
    • contract
    • S$2,500 - S$3,100, per month, shift allowances of $500
    • full-time
    1 year contract 5 day work including weekend and public holidays Shift work about the company A renowed banking client located in Raffles Place is in search of a Customer Service Executive. There will be 4-6 wks training on how to sieve information on the system, you have to pass the test before you are able to continue as a customer service executive. This is a shift work role. Shift hours are as follow : Morning shift: 8am -5.30pm or 9am – 6.30pm (9.5 hours each shift, including 1 hour meal break)Afternoon: 11am – 8.30pm or 1pm – 10.30pmNight: 10.30pm – 8amA slight difference in hours on a Friday noon shift Afternoon 2pm -10.30pm or 3pm – 11.30pmNight : 11.30pm – 8am about the job As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations. Your Main duties and responsibilities Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and servicesRespond to customers’ queries and concerns with the aim of achieving first call resolution.Follow up promptly with customers to resolve issuesProvide customers’ feedback to respective business partners to improve customer experienceIntroduce and educate customers on the self-service/automated banking channels.Perform after- call administration workUse customer service and sales skills to improve customer satisfaction of each customer contactMaximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services about the manager / team You will be reporting to the Head of Customer Success Manager and a flexible team members. skills and experiences required Possess a Diploma or Degree in any disciplineHas a passion for customer serviceAble to work in a teamAble to work in a busy and demanding environmentAble to commit to 24/7 rotating shift workWill be required to work 5 days in a week, including weekends and public holidaysThose without experience are welcome to applyBanking experience will be an advantage To apply online, please click on the appropriate link.EA: 94C3609 / R1110392.
    1 year contract 5 day work including weekend and public holidays Shift work about the company A renowed banking client located in Raffles Place is in search of a Customer Service Executive. There will be 4-6 wks training on how to sieve information on the system, you have to pass the test before you are able to continue as a customer service executive. This is a shift work role. Shift hours are as follow : Morning shift: 8am -5.30pm or 9am – 6.30pm (9.5 hours each shift, including 1 hour meal break)Afternoon: 11am – 8.30pm or 1pm – 10.30pmNight: 10.30pm – 8amA slight difference in hours on a Friday noon shift Afternoon 2pm -10.30pm or 3pm – 11.30pmNight : 11.30pm – 8am about the job As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations. Your Main duties and responsibilities Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and servicesRespond to customers’ queries and concerns with the aim of achieving first call resolution.Follow up promptly with customers to resolve issuesProvide customers’ feedback to respective business partners to improve customer experienceIntroduce and educate customers on the self-service/automated banking channels.Perform after- call administration workUse customer service and sales skills to improve customer satisfaction of each customer contactMaximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services about the manager / team You will be reporting to the Head of Customer Success Manager and a flexible team members. skills and experiences required Possess a Diploma or Degree in any disciplineHas a passion for customer serviceAble to work in a teamAble to work in a busy and demanding environmentAble to commit to 24/7 rotating shift workWill be required to work 5 days in a week, including weekends and public holidaysThose without experience are welcome to applyBanking experience will be an advantage To apply online, please click on the appropriate link.EA: 94C3609 / R1110392.
    • permanent
    • S$3,000 - S$4,000 per month
    • full-time
    about the companyAt the forefront of the medical device industry, my client is a leading provider of innovative diagnostic imaging solutions, dedicated to resolving the evolving challenges of healthcare facilities. If you are an enthusiastic and motivated individual, passionate in being a part of this journey in enhancing healthcare solutions for the betterment of society, apply now!about the jobAs a Sales Coordinator, you will be expected to support the operations team in administrative procedures following the receipt of a sales order. Your responsibilities would include maintaining an accurate inventory report, processing of order received in the formulated excel sheet, communicating with partners on order details, reviewing and highlighting discrepancies in contract agreements, on behalf of the sales team when necessary. This role would also double up as a secondary support for the logistic team, as such you would be required to liaise closely with 3rd party logistic providers in the coordination of shipment delivery, as well as track and follow up on orders with long lead time.about the manager/teamThis role sits within the Operations team and reports directly to the Operations Service Manager. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of working experience in sales administration or order entry functions. To succeed in this role, you must be highly organized and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Proficiency in Excel will be required for the role. Prior knowledge in SAP Service Module and CRM systems will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyAt the forefront of the medical device industry, my client is a leading provider of innovative diagnostic imaging solutions, dedicated to resolving the evolving challenges of healthcare facilities. If you are an enthusiastic and motivated individual, passionate in being a part of this journey in enhancing healthcare solutions for the betterment of society, apply now!about the jobAs a Sales Coordinator, you will be expected to support the operations team in administrative procedures following the receipt of a sales order. Your responsibilities would include maintaining an accurate inventory report, processing of order received in the formulated excel sheet, communicating with partners on order details, reviewing and highlighting discrepancies in contract agreements, on behalf of the sales team when necessary. This role would also double up as a secondary support for the logistic team, as such you would be required to liaise closely with 3rd party logistic providers in the coordination of shipment delivery, as well as track and follow up on orders with long lead time.about the manager/teamThis role sits within the Operations team and reports directly to the Operations Service Manager. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of working experience in sales administration or order entry functions. To succeed in this role, you must be highly organized and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Proficiency in Excel will be required for the role. Prior knowledge in SAP Service Module and CRM systems will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$3,200, per month, great commission, attractive package
    • full-time
    about the companyMy client is one of the world's leading providers of modular warehousing and logistics solutions, committed to developing innovative concepts to shape the future of intralogistics. With an impressive global workforce of more than 10,000 employees, they currently operate 70 operations across 6 continents. If you are looking for an opportunity to be part of a forward looking organisation which places great emphasis in encouraging and promoting talents, apply now!about the jobIn this role, you will be actively engaging and servicing the existing clients within the domestic market. You will be required to work closely with the logistic solution team in understanding and seeking personalised solutions for new business requirements. With support from the application engineering team, you will be collaboratively working to define obsolescence management strategies and implement operational roadmap with the customers. Keeping in active communication with your customers, a crucial aspect of this role would be to build and maintain client relationships, supporting existing clients in devising intralogistic solutions according to their business needs and providing immaculate service to secure future renewal of contracts.about the manager/teamThis role sits within the Customer Service Team and reports directly to the Customer Service Managerskills and experience requiredThe incumbent should be tertiary educated with minimally 2 years of relevant experience in mechanical engineering/ sales. To succeed in the role, you should possess a positive learning attitude and be able to communicate and work effectively with colleagues from various functions. You should be a highly motivated and sales-centric individual who thrives in building and sustaining client relationships. Excellent customer service and communication skills will be required to address the complex needs of business requirements.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.. (EA: 94C3609/ R2196577 )
    about the companyMy client is one of the world's leading providers of modular warehousing and logistics solutions, committed to developing innovative concepts to shape the future of intralogistics. With an impressive global workforce of more than 10,000 employees, they currently operate 70 operations across 6 continents. If you are looking for an opportunity to be part of a forward looking organisation which places great emphasis in encouraging and promoting talents, apply now!about the jobIn this role, you will be actively engaging and servicing the existing clients within the domestic market. You will be required to work closely with the logistic solution team in understanding and seeking personalised solutions for new business requirements. With support from the application engineering team, you will be collaboratively working to define obsolescence management strategies and implement operational roadmap with the customers. Keeping in active communication with your customers, a crucial aspect of this role would be to build and maintain client relationships, supporting existing clients in devising intralogistic solutions according to their business needs and providing immaculate service to secure future renewal of contracts.about the manager/teamThis role sits within the Customer Service Team and reports directly to the Customer Service Managerskills and experience requiredThe incumbent should be tertiary educated with minimally 2 years of relevant experience in mechanical engineering/ sales. To succeed in the role, you should possess a positive learning attitude and be able to communicate and work effectively with colleagues from various functions. You should be a highly motivated and sales-centric individual who thrives in building and sustaining client relationships. Excellent customer service and communication skills will be required to address the complex needs of business requirements.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,500 - S$4,000 per month
    • full-time
    about the company. Established in 1984, my client is a one of the The company is a one of the world's largest express transportation companies, with operations over 220 countries and territories worldwide. If you are an individual with a great passion for the logistic industry and would like to enhance your career with a reputable logistic firm that believes in connecting people with goods, services and ideas to create opportunities and improve lives. Apply now!about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore, performing credit assessment for new and existing customers. Your job responsbilities would be to conduct acount recievable follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application in collaboration with the internal team.about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a team of colleagues to service existing clients withint he designtated market. skills & requirements for the role The ideal caniddated should be an effective communicator, who is well able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and seek solutions to arising problems. In addition, agility in learning is important to adapt to new systems and knowledges. Korean/Japanese language ability is required for the role to service accounts of clients from the region of Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. Established in 1984, my client is a one of the The company is a one of the world's largest express transportation companies, with operations over 220 countries and territories worldwide. If you are an individual with a great passion for the logistic industry and would like to enhance your career with a reputable logistic firm that believes in connecting people with goods, services and ideas to create opportunities and improve lives. Apply now!about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore, performing credit assessment for new and existing customers. Your job responsbilities would be to conduct acount recievable follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application in collaboration with the internal team.about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a team of colleagues to service existing clients withint he designtated market. skills & requirements for the role The ideal caniddated should be an effective communicator, who is well able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and seek solutions to arising problems. In addition, agility in learning is important to adapt to new systems and knowledges. Korean/Japanese language ability is required for the role to service accounts of clients from the region of Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$2,500 - S$4,000 per month
    • full-time
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Korean/Japanese language ability is advantageous to facilitate communication with clients from Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Korean/Japanese language ability is advantageous to facilitate communication with clients from Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$2,800 - S$3,500 per month
    • full-time
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    • permanent
    • S$15,000 - S$30,000 per month
    • full-time
    about the companyThis company is one of the original giants in the field of cryptocurrency and bitcoin. It is now publicly listed and the main HQ is investing in the growth and expansion of the Singapore operations. This is a newly-created role where you will Head VIP Client Service within SEA, and be responsible for developing and managing all the company’s VIP accounts across South East Asia. You will also support the Customer Service teams with coaching and sharing of best practices when a customer has the potential to move up to VIP status Customer Experience. about the job In this role you will identify and define potential or upcoming VIP customers. You would have a better understanding of VIP customer behavior wants and needs through individual customer interactions and external research. In addition, you would help VIPs make more use and increase activity with the company’s products. You will also ensure customer communications to all and any VIP meets their expectations and are tailored appropriately. This role requires you to develop VIP customer strategies and a VIP specific action plan for each client to drive activity, customer satisfaction, retention, and loyalty.about the manager / teamThis role is now an individual contributor, but you are expected to grow the team to up to 10 direct reports by the end of 2022.skills and requirements for the jobYou should come with minimum 5 years of experience heading a customer service, customer success or client service team also within a cryptocurrency company. The ideal incumbent is somebody who is proactive, able to provide excellence in all interactions with our VIPs through your understanding of what a first-class VIP customer experience looks and feels like, as well as being able to think out of the box to help the company deliver the best possible service for their VIPs, reaching out and engaging with VIPs proactively but sensitively, understanding and satisfying the needs of VIP customers, and helping the company to deliver on these at a cross-functional level. . To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the companyThis company is one of the original giants in the field of cryptocurrency and bitcoin. It is now publicly listed and the main HQ is investing in the growth and expansion of the Singapore operations. This is a newly-created role where you will Head VIP Client Service within SEA, and be responsible for developing and managing all the company’s VIP accounts across South East Asia. You will also support the Customer Service teams with coaching and sharing of best practices when a customer has the potential to move up to VIP status Customer Experience. about the job In this role you will identify and define potential or upcoming VIP customers. You would have a better understanding of VIP customer behavior wants and needs through individual customer interactions and external research. In addition, you would help VIPs make more use and increase activity with the company’s products. You will also ensure customer communications to all and any VIP meets their expectations and are tailored appropriately. This role requires you to develop VIP customer strategies and a VIP specific action plan for each client to drive activity, customer satisfaction, retention, and loyalty.about the manager / teamThis role is now an individual contributor, but you are expected to grow the team to up to 10 direct reports by the end of 2022.skills and requirements for the jobYou should come with minimum 5 years of experience heading a customer service, customer success or client service team also within a cryptocurrency company. The ideal incumbent is somebody who is proactive, able to provide excellence in all interactions with our VIPs through your understanding of what a first-class VIP customer experience looks and feels like, as well as being able to think out of the box to help the company deliver the best possible service for their VIPs, reaching out and engaging with VIPs proactively but sensitively, understanding and satisfying the needs of VIP customers, and helping the company to deliver on these at a cross-functional level. . To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$2,500 - S$3,200 per month
    • full-time
    about the companyMy client is the largest independent common carrier in the world. Operating a fleet of more than 110 vessels in total, covering all the major global transhipment hubs throughout Asia, they strive to provide reliable and cost-effective services to support their customers' feedering needs. If you wish to be part of an organization that thrives on integrity and excellent customer service, apply now.about the jobAs a Customer Service Executive, you will be working in liaison with multiple parties including customers and port agents to ensure the timely and accurate movement of goods and information, while maintaining high quality of service to the customers. The main accountabilities of the role would include, establishing effective communication with customers and line managers to customize workflow to fit import schedule, monitoring vessel schedule and coordinate with load port agents on load list and DG documents, preparing import declaration documents and administering close monitoring on tight connections as well as providing supporting documents to billers to facilitate invoicing process.about the manager/teamThis role sits within the Import team and reports directly to the Manager of the department.. skills and experience requiredThe incumbent should be tertiary educated with at least 1 year of customer service experience in the shipping line. To excel in this role, you should possess an outgoing personality and good interpersonal skills to build and retain good relations with customers from all across the globe. Strong organisational ability and attention to detail is crucial to deliver a high standard of service experience to the customers.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client is the largest independent common carrier in the world. Operating a fleet of more than 110 vessels in total, covering all the major global transhipment hubs throughout Asia, they strive to provide reliable and cost-effective services to support their customers' feedering needs. If you wish to be part of an organization that thrives on integrity and excellent customer service, apply now.about the jobAs a Customer Service Executive, you will be working in liaison with multiple parties including customers and port agents to ensure the timely and accurate movement of goods and information, while maintaining high quality of service to the customers. The main accountabilities of the role would include, establishing effective communication with customers and line managers to customize workflow to fit import schedule, monitoring vessel schedule and coordinate with load port agents on load list and DG documents, preparing import declaration documents and administering close monitoring on tight connections as well as providing supporting documents to billers to facilitate invoicing process.about the manager/teamThis role sits within the Import team and reports directly to the Manager of the department.. skills and experience requiredThe incumbent should be tertiary educated with at least 1 year of customer service experience in the shipping line. To excel in this role, you should possess an outgoing personality and good interpersonal skills to build and retain good relations with customers from all across the globe. Strong organisational ability and attention to detail is crucial to deliver a high standard of service experience to the customers.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,500 - S$3,800 per month
    • full-time
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now.About the jobAs a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary.About the manager/teamThis position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts.Skills and experience requiredThe incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.(EA: 94C3609/ R2196577 )
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now.About the jobAs a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary.About the manager/teamThis position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts.Skills and experience requiredThe incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.(EA: 94C3609/ R2196577 )
    • permanent
    • S$2,500 - S$4,000 per month
    • full-time
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Korean/Japanese language ability is advantageous to facilitate communication with clients from Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Korean/Japanese language ability is advantageous to facilitate communication with clients from Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$6,000 - S$8,000 per month
    • full-time
    about the company. My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Team Lead to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for youabout the jobAs a Customer Service Centre Team Lead, you are to write & execute the company’s customer service strategy so as to establish long lasting relationships with sports users in the context of digital transformation. This role will be a key strategic pillar for the company’s ambitious digital business growth in the coming years, communicating feedback to internal teams so as to enable enhancement to improve customer experience.Additionally, you will be running the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. you are expected to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively across all departments to maintain a world class experience to the customers.about the manager/teamThis position operates within the Customer Service department and reports directly to the Chief Digital Officer. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible in keeping track of your member’s KPI and diligently work towards increasing the quality of service delivered.skills and experience requiredThe incumbent should be tertiary educated and come with at least 5 years of relevant experience in customer service management preferably in a call centre environment. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Team Lead to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for youabout the jobAs a Customer Service Centre Team Lead, you are to write & execute the company’s customer service strategy so as to establish long lasting relationships with sports users in the context of digital transformation. This role will be a key strategic pillar for the company’s ambitious digital business growth in the coming years, communicating feedback to internal teams so as to enable enhancement to improve customer experience.Additionally, you will be running the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. you are expected to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively across all departments to maintain a world class experience to the customers.about the manager/teamThis position operates within the Customer Service department and reports directly to the Chief Digital Officer. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible in keeping track of your member’s KPI and diligently work towards increasing the quality of service delivered.skills and experience requiredThe incumbent should be tertiary educated and come with at least 5 years of relevant experience in customer service management preferably in a call centre environment. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$4,000 per month
    • full-time
    about the companyMy client, a worldwide leading company in the eyewear industry is currently seeking to on board a Customer Service Specialist as an ambassador to serve it’s wide customer portfolio regionally. They stand out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. If you have an interest for a career with a renowned organisation and seek to be a part of a growth focused company, apply now.about the jobAs a Customer Service Specialist, you will be driving the organisation’s communication with it’s clients. You will be responsible for communicating, processing and handling customer enquiries to provide a delightful customer experience and enhance relationships between customers and businesses.The Customer Service Representative is tasked to support and advise customers on business enquiries including customer’s orders, product and sales information, stock status, shipment and all feedback pertaining to sales and services of the company via the available customer service channels.about the manager/teamThis position reports directly to the Head of Singapore.. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of relevant experience in an order fulfillment/ customer service role preferably from the retail industry. To succeed in this role, you must be organised and possess a high level of problem solving ability to identify and resolve arising issues in a timely and efficient manner. Additionally, great interpersonal and communication skills are essential to communicate with counterparts across different countries. The ideal candidate should be organised, self motivated and well versed with SAP to support order processing needs. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client, a worldwide leading company in the eyewear industry is currently seeking to on board a Customer Service Specialist as an ambassador to serve it’s wide customer portfolio regionally. They stand out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. If you have an interest for a career with a renowned organisation and seek to be a part of a growth focused company, apply now.about the jobAs a Customer Service Specialist, you will be driving the organisation’s communication with it’s clients. You will be responsible for communicating, processing and handling customer enquiries to provide a delightful customer experience and enhance relationships between customers and businesses.The Customer Service Representative is tasked to support and advise customers on business enquiries including customer’s orders, product and sales information, stock status, shipment and all feedback pertaining to sales and services of the company via the available customer service channels.about the manager/teamThis position reports directly to the Head of Singapore.. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of relevant experience in an order fulfillment/ customer service role preferably from the retail industry. To succeed in this role, you must be organised and possess a high level of problem solving ability to identify and resolve arising issues in a timely and efficient manner. Additionally, great interpersonal and communication skills are essential to communicate with counterparts across different countries. The ideal candidate should be organised, self motivated and well versed with SAP to support order processing needs. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,800 - S$3,500 per month
    • full-time
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    • permanent
    • S$3,000 - S$4,000 per month
    • full-time
    about the companyMy client, a worldwide leading company in the eyewear industry is currently seeking to on board a Customer Service Specialist as an ambassador to serve it’s wide customer portfolio regionally. They stand out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. If you have an interest for a career with a renowned organisation and seek to be a part of a growth focused company, apply now.about the jobAs a Customer Service Specialist, you will be driving the organisation’s communication with it’s clients. You will be responsible for communicating, processing and handling customer enquiries to provide a delightful customer experience and enhance relationships between customers and businesses.The Customer Service Representative is tasked to support and advise customers on business enquiries including customer’s orders, product and sales information, stock status, shipment and all feedback pertaining to sales and services of the company via the available customer service channels.about the manager/teamThis position reports directly to the Head of Singapore.. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of relevant experience in an order fulfillment/ customer service role preferably from the retail industry. To succeed in this role, you must be organised and possess a high level of problem solving ability to identify and resolve arising issues in a timely and efficient manner. Additionally, great interpersonal and communication skills are essential to communicate with counterparts across different countries. The ideal candidate should be organised, self motivated and well versed with SAP to support order processing needs. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client, a worldwide leading company in the eyewear industry is currently seeking to on board a Customer Service Specialist as an ambassador to serve it’s wide customer portfolio regionally. They stand out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. If you have an interest for a career with a renowned organisation and seek to be a part of a growth focused company, apply now.about the jobAs a Customer Service Specialist, you will be driving the organisation’s communication with it’s clients. You will be responsible for communicating, processing and handling customer enquiries to provide a delightful customer experience and enhance relationships between customers and businesses.The Customer Service Representative is tasked to support and advise customers on business enquiries including customer’s orders, product and sales information, stock status, shipment and all feedback pertaining to sales and services of the company via the available customer service channels.about the manager/teamThis position reports directly to the Head of Singapore.. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of relevant experience in an order fulfillment/ customer service role preferably from the retail industry. To succeed in this role, you must be organised and possess a high level of problem solving ability to identify and resolve arising issues in a timely and efficient manner. Additionally, great interpersonal and communication skills are essential to communicate with counterparts across different countries. The ideal candidate should be organised, self motivated and well versed with SAP to support order processing needs. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$6,000 - S$8,000 per month
    • full-time
    about the company. My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Team Lead to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for youabout the jobAs a Customer Service Centre Team Lead, you are to write & execute the company’s customer service strategy so as to establish long lasting relationships with sports users in the context of digital transformation. This role will be a key strategic pillar for the company’s ambitious digital business growth in the coming years, communicating feedback to internal teams so as to enable enhancement to improve customer experience.Additionally, you will be running the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. you are expected to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively across all departments to maintain a world class experience to the customers.about the manager/teamThis position operates within the Customer Service department and reports directly to the Chief Digital Officer. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible in keeping track of your member’s KPI and diligently work towards increasing the quality of service delivered.skills and experience requiredThe incumbent should be tertiary educated and come with at least 5 years of relevant experience in customer service management preferably in a call centre environment. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Team Lead to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for youabout the jobAs a Customer Service Centre Team Lead, you are to write & execute the company’s customer service strategy so as to establish long lasting relationships with sports users in the context of digital transformation. This role will be a key strategic pillar for the company’s ambitious digital business growth in the coming years, communicating feedback to internal teams so as to enable enhancement to improve customer experience.Additionally, you will be running the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. you are expected to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively across all departments to maintain a world class experience to the customers.about the manager/teamThis position operates within the Customer Service department and reports directly to the Chief Digital Officer. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible in keeping track of your member’s KPI and diligently work towards increasing the quality of service delivered.skills and experience requiredThe incumbent should be tertiary educated and come with at least 5 years of relevant experience in customer service management preferably in a call centre environment. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,800 - S$3,500 per month
    • full-time
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    • permanent
    • S$2,500 - S$4,000 per month
    • full-time
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Korean/Japanese language ability is advantageous to facilitate communication with clients from Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan/Korea. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Korean/Japanese language ability is advantageous to facilitate communication with clients from Korea/Japan who might not be proficient in english. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$6,000 - S$8,000 per month
    • full-time
    about the company. My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Team Lead to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for youabout the jobAs a Customer Service Centre Team Lead, you are to write & execute the company’s customer service strategy so as to establish long lasting relationships with sports users in the context of digital transformation. This role will be a key strategic pillar for the company’s ambitious digital business growth in the coming years, communicating feedback to internal teams so as to enable enhancement to improve customer experience.Additionally, you will be running the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. you are expected to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively across all departments to maintain a world class experience to the customers.about the manager/teamThis position operates within the Customer Service department and reports directly to the Chief Digital Officer. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible in keeping track of your member’s KPI and diligently work towards increasing the quality of service delivered.skills and experience requiredThe incumbent should be tertiary educated and come with at least 5 years of relevant experience in customer service management preferably in a call centre environment. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Team Lead to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for youabout the jobAs a Customer Service Centre Team Lead, you are to write & execute the company’s customer service strategy so as to establish long lasting relationships with sports users in the context of digital transformation. This role will be a key strategic pillar for the company’s ambitious digital business growth in the coming years, communicating feedback to internal teams so as to enable enhancement to improve customer experience.Additionally, you will be running the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. you are expected to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively across all departments to maintain a world class experience to the customers.about the manager/teamThis position operates within the Customer Service department and reports directly to the Chief Digital Officer. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible in keeping track of your member’s KPI and diligently work towards increasing the quality of service delivered.skills and experience requiredThe incumbent should be tertiary educated and come with at least 5 years of relevant experience in customer service management preferably in a call centre environment. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$4,000 per month
    • full-time
    about the companyMy client, a worldwide leading company in the eyewear industry is currently seeking to on board a Customer Service Specialist as an ambassador to serve it’s wide customer portfolio regionally. They stand out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. If you have an interest for a career with a renowned organisation and seek to be a part of a growth focused company, apply now.about the jobAs a Customer Service Specialist, you will be driving the organisation’s communication with it’s clients. You will be responsible for communicating, processing and handling customer enquiries to provide a delightful customer experience and enhance relationships between customers and businesses.The Customer Service Representative is tasked to support and advise customers on business enquiries including customer’s orders, product and sales information, stock status, shipment and all feedback pertaining to sales and services of the company via the available customer service channels.about the manager/teamThis position reports directly to the Head of Singapore.. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of relevant experience in an order fulfillment/ customer service role preferably from the retail industry. To succeed in this role, you must be organised and possess a high level of problem solving ability to identify and resolve arising issues in a timely and efficient manner. Additionally, great interpersonal and communication skills are essential to communicate with counterparts across different countries. The ideal candidate should be organised, self motivated and well versed with SAP to support order processing needs. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client, a worldwide leading company in the eyewear industry is currently seeking to on board a Customer Service Specialist as an ambassador to serve it’s wide customer portfolio regionally. They stand out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. If you have an interest for a career with a renowned organisation and seek to be a part of a growth focused company, apply now.about the jobAs a Customer Service Specialist, you will be driving the organisation’s communication with it’s clients. You will be responsible for communicating, processing and handling customer enquiries to provide a delightful customer experience and enhance relationships between customers and businesses.The Customer Service Representative is tasked to support and advise customers on business enquiries including customer’s orders, product and sales information, stock status, shipment and all feedback pertaining to sales and services of the company via the available customer service channels.about the manager/teamThis position reports directly to the Head of Singapore.. skills and experience requiredThe incumbent should be tertiary educated and come with at least 2 years of relevant experience in an order fulfillment/ customer service role preferably from the retail industry. To succeed in this role, you must be organised and possess a high level of problem solving ability to identify and resolve arising issues in a timely and efficient manner. Additionally, great interpersonal and communication skills are essential to communicate with counterparts across different countries. The ideal candidate should be organised, self motivated and well versed with SAP to support order processing needs. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • contract
    • S$2,200 - S$2,400 per month
    • full-time
    Immediate till Jan 2022 Urgent Coverage AM PM Shift , including Sat , Sunday and Public Holiday about the companyMy client is an established company looking for a Concierge to create a great first impression to clients and visitors. about the jobAs the first face to greet at the counter, you will be creating the first impression and experience for visitors. You will ensure that guests are welcomed and attended to. You will tend to VVIP guests on occasions. On a day to day responsibility you need to manage day to day operations in the members’ lounge, Handle members’ services and requests effectively and efficiently, Perform centre promotions related activities such as gifts redemptions etc, Assist Deputy Chief Concierge with any assigned ad-hoc duties. The AM shift 7.40am – 4pm / 8.40am – 5pm. PM shift 1.40pm – 10pm / 11.40am – 8pm. There is a 5 days off with 1 day off schedule. about the manager/teamYou will be reporting to the Assistant Deputy Chief Concierge and work on a buddy system. skills and experience requiredYou should have minimally 2 years of working experience. Having prior exposure in the airlines or hospitality industry as a cabin crew or first class lounge concierge would be highly advantageous. You should have strong interpersonal skills and customer service oriented. You must be a confident individual who is able to present yourself professionally in order to interact with VVIP guests. You should be personable, warm, and have a positive outlook. To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    Immediate till Jan 2022 Urgent Coverage AM PM Shift , including Sat , Sunday and Public Holiday about the companyMy client is an established company looking for a Concierge to create a great first impression to clients and visitors. about the jobAs the first face to greet at the counter, you will be creating the first impression and experience for visitors. You will ensure that guests are welcomed and attended to. You will tend to VVIP guests on occasions. On a day to day responsibility you need to manage day to day operations in the members’ lounge, Handle members’ services and requests effectively and efficiently, Perform centre promotions related activities such as gifts redemptions etc, Assist Deputy Chief Concierge with any assigned ad-hoc duties. The AM shift 7.40am – 4pm / 8.40am – 5pm. PM shift 1.40pm – 10pm / 11.40am – 8pm. There is a 5 days off with 1 day off schedule. about the manager/teamYou will be reporting to the Assistant Deputy Chief Concierge and work on a buddy system. skills and experience requiredYou should have minimally 2 years of working experience. Having prior exposure in the airlines or hospitality industry as a cabin crew or first class lounge concierge would be highly advantageous. You should have strong interpersonal skills and customer service oriented. You must be a confident individual who is able to present yourself professionally in order to interact with VVIP guests. You should be personable, warm, and have a positive outlook. To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    • contract
    • S$2,500 - S$3,000 per month
    • full-time
    Located in MacPherson 1 year contractFull Benefits paying up to $3000 About the companyOur client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.This entry level position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of Spare Parts, Administration, Sales Support, and Customer Service Co-ordination. about the roleYou will be supporting the Customer Service Manager in the admin task and support commercial task i.e create quotation ,create sales order and after sales support , manage customer order and enquiry, maintenance invoice support. Beside handling the orders, you need to need to support internal department with contract requirement to ensure business objectives are met. skills and requirementIn order to qualify for the role, you need to be proficient in SAP application and ability to read and understand basic engineering drawings will be advantageous. You need to be certified with at least a diploma in Technical or business related for this role and with 1-2 years working experience in a similar position. Don't wait and write in now as this is an immediate position! To apply online, please click on the appropriate link.EA: 94C3609 / R1110392 .
    Located in MacPherson 1 year contractFull Benefits paying up to $3000 About the companyOur client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.This entry level position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of Spare Parts, Administration, Sales Support, and Customer Service Co-ordination. about the roleYou will be supporting the Customer Service Manager in the admin task and support commercial task i.e create quotation ,create sales order and after sales support , manage customer order and enquiry, maintenance invoice support. Beside handling the orders, you need to need to support internal department with contract requirement to ensure business objectives are met. skills and requirementIn order to qualify for the role, you need to be proficient in SAP application and ability to read and understand basic engineering drawings will be advantageous. You need to be certified with at least a diploma in Technical or business related for this role and with 1-2 years working experience in a similar position. Don't wait and write in now as this is an immediate position! To apply online, please click on the appropriate link.EA: 94C3609 / R1110392 .
    • permanent
    • S$2,800 - S$3,500 per month
    • full-time
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.about the jobAs a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.about the manager/teamThis position sits within the Customer Service department and reports directly to the Supervisor of the department.. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577)
    • permanent
    • S$2,500 - S$3,200 per month
    • full-time
    about the companyFounded in 2009, my client is a full-fledged fulfilment solution provider with a state of the art warehouse management system designed to help companies – both globally and regionally, reach their full online business potential in SouthEast Asia. As pioneers of the E-fulfillment market, they provide a seamless omni-channel experience, allowing sellers to increase their market entry and expand regionally with ease. If you are interested in being a part of a strong local team driven to gain a better understanding of the diverse market and culture that is uniquely South East Asian, apply now !. about the jobAs a Customer Service Officer, you will be required to carry out a wide range of business support and coordination activities. This includes handling and resolving clients’ inquiries, liaising with internal and external stakeholders on delivery related activities, initiating onboarding of new clients, filing of delivery orders and invoices, preparing of international deliveries, monitoring and attending to all live chats/inquiries on products, orders, and refunds & returns/exchanges across multiple eCommerce platforms to ensure that all customers’ queries and expectations are well managed as well as fulfilling general administrative duties and ad-hoc requests. about the manager/teamYou will be working in the operations department and report directly to the customer service team lead. You will be required to work normal office hours.skills and experience requiredThe incumbent should possess minimally an “O” Level Certification or Diploma with experience working in eCommerce, operations and/or customer service roles. To excel in this position, you should be resourceful, detail-oriented and able to work well both in a team as well as individually. Excellent interpersonal and written communication skills are required to establish good rapport with clients. The ideal candidate should be tech savvy and able to cope well with a fast paced working environment.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyFounded in 2009, my client is a full-fledged fulfilment solution provider with a state of the art warehouse management system designed to help companies – both globally and regionally, reach their full online business potential in SouthEast Asia. As pioneers of the E-fulfillment market, they provide a seamless omni-channel experience, allowing sellers to increase their market entry and expand regionally with ease. If you are interested in being a part of a strong local team driven to gain a better understanding of the diverse market and culture that is uniquely South East Asian, apply now !. about the jobAs a Customer Service Officer, you will be required to carry out a wide range of business support and coordination activities. This includes handling and resolving clients’ inquiries, liaising with internal and external stakeholders on delivery related activities, initiating onboarding of new clients, filing of delivery orders and invoices, preparing of international deliveries, monitoring and attending to all live chats/inquiries on products, orders, and refunds & returns/exchanges across multiple eCommerce platforms to ensure that all customers’ queries and expectations are well managed as well as fulfilling general administrative duties and ad-hoc requests. about the manager/teamYou will be working in the operations department and report directly to the customer service team lead. You will be required to work normal office hours.skills and experience requiredThe incumbent should possess minimally an “O” Level Certification or Diploma with experience working in eCommerce, operations and/or customer service roles. To excel in this position, you should be resourceful, detail-oriented and able to work well both in a team as well as individually. Excellent interpersonal and written communication skills are required to establish good rapport with clients. The ideal candidate should be tech savvy and able to cope well with a fast paced working environment.To apply online please use the 'apply' function, alternatively you may contact Carmen at 6510 1333. (EA: 94C3609/ R2196577 )

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