about the company:
Our client is a well-established and dynamic technology service provider with a strong presence in Singapore. Known for delivering robust infrastructure solutions and digital transformation services, they foster a collaborative and fast-paced environment. They are currently looking for a motivated IT professional to join their technical support team and help maintain high-quality service delivery for their end-users.
about the job:
...
In this role, you will provide comprehensive technical assistance both on-site and remotely to ensure seamless daily business operations. You will be responsible for managing end-user workplace technologies and maintaining service level agreements (SLAs).
key responsibilities:
- Diagnose, troubleshoot, and resolve hardware and software issues across a variety of devices, including laptops, desktops, tablets, and mobile systems.
- Assist with the deployment, configuration, and upgrades of Windows and macOS environments, including creating and maintaining baseline system images.
- Resolve issues related to productivity suites (e.g., cloud collaboration tools, email clients, spreadsheet and presentation software) as well as remote access/VPN connectivity.
- Monitor incoming support queues, handle walk-in requests, and accurately log, track, and update incident details within an enterprise ticketing platform to ensure timely SLA resolution.
- Investigate recurring technical issues to determine root causes, develop corrective action plans, and create or update Standard Operating Procedures (SOPs) for the team.
skills and experience required:
- Proven experience in a technical helpdesk, desktop support, or IT field services role.
- Strong hands-on familiarity with Windows and Mac operating systems, enterprise productivity applications, and standard ticketing tools.
- Excellent problem-solving and analytical capabilities to diagnose complex technical issues.
- Strong organizational skills with the ability to multi-task, manage daily operational workloads, and provide clear, regular status updates to team leadership.
- Effective communication skills to manage user escalations professionally via email or in person.
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)
