about the company
Our client is an established global leader in the insurance industry, recognized for its extensive international footprint and commitment to excellence. Operating in Singapore as a key regional hub, they offer a diverse portfolio of general and specialized marine insurance solutions. They foster a culture of professional development and are looking for a detail-oriented individual to join their specialized Marine Claims department and grow within a world-class organization.
about the job
In this role, you will provide essential administrative and operational support throughout the marine claims lifecycle. You will ensure that maritime-related cases are handled efficiently, providing high-quality service to all stakeholders.
Your responsibilities include:
Claims Coordination: Managing the initial notification of claims, gathering necessary documentation from customers, and coordinating with surveyors and settling agents to begin the assessment process.
Verification & Documentation: Setting up comprehensive claim files and verifying policy coverage details and risk-sharing arrangements to ensure accuracy.
Stakeholder Management: Serving as a point of contact for enquiries and maintaining professional correspondence with clients, brokers, and external adjusters to facilitate the smooth progress of claims.
Financial Administration: Preparing payment advices, following up on fund recoveries from partners, and ensuring that financial reserves for claims are kept up to date.
Reporting & Recovery: Identifying claims where costs can be recovered from third parties and assisting with the documentation of significant losses or exceptional cases.
Operational Support: Maintaining accurate "live" records, compiling monthly performance statistics, and assisting with the testing and improvement of claims management systems.
about the manager/team
You will join a supportive and collaborative team of Marine specialists who value knowledge-sharing and teamwork. This is an excellent environment for a developing professional, as the manager is committed to providing guidance and on-the-job training to help you navigate the unique complexities of maritime insurance claims.
skills and experience required
Educational Background: A Diploma or Degree in Business, Maritime Studies, Insurance, or a related discipline.
Professional Qualifications: Possession of relevant insurance certifications (such as foundational or professional insurance diplomas/certificates) is highly preferred.
Professional Experience: 1–2 years of experience in insurance claims administration is an advantage; however, motivated entry-level candidates with a strong interest in the maritime sector are welcome to apply.
Communication Skills: Excellent interpersonal skills with the ability to manage professional correspondence tactfully and clearly.
Core Competencies: A conscientious team player who can manage multiple priorities effectively while maintaining a strong focus on customer service.
Technical Aptitude: Proficient in standard office software and comfortable learning new digital platforms and internal systems.
To apply online please use the 'apply' function, alternatively you may contact Hazel at +65 93884683. (EA: 94C3609/ R25158773)
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