about the job
This role is critical for the optimization, and support of our SAP SuccessFactors (SF) modules across the South Asia region, ensuring our HR technology drives efficiency and a positive user experience.
System Implementation & Support
... - Lead and manage the deployment of new SF modules and provide expert-level ongoing support for all existing modules within South Asia.
- Ensure the successful maintenance and optimization of the HR system to effectively support and streamline regional HR operations.
Process Improvement & Automation
- Proactively identify and implement opportunities to automate HR processes and workflows within SuccessFactors.
- Focus on improving data quality, accuracy, and system integrity across all modules.
Monitoring, Reporting, and Performance
- Track, analyze, and report on the regional adoption rate of SF modules, including user engagement, completion of key HR processes, and utilization of employee/manager self-service features.
- Monitor system performance, identifying and implementing enhancements to optimize system efficiency and improve the overall user experience.
User Satisfaction & Training
- Manage and measure the effectiveness and timeliness of incident resolution for all system-related user inquiries, ensuring high levels of customer satisfaction.
- Evaluate and enhance user training programs and materials to ensure successful user onboarding and competency development across the region.
skills and experience required
- At least 5 years of relevant experience
- Demonstrated ability to implement and provide ongoing support for a range of SAP SuccessFactors modules, including Employee Central, Performance Management, Learning Management, Recruitment, and Onboarding
- System Configuration & Integration: Expertise in configuring HR systems (managing data fields, workflows, and permissions) and understanding system integrations to ensure alignment with business needs.
- Strong understanding of HR system configurations, including data fields, workflows, permissions, and integrations to align with business requirements.
- Proficiency in analyzing HR data, generating reports, and presenting insights to drive data-driven decision-making and process improvements.
- Proven experience in providing technical support to end-users, resolving system issues, and ensuring system stability.
- Knowledge of HR data privacy regulations and best practices to ensure data integrity, security, and compliance.
- Ability to manage allocated projects, ensure timely delivery, adhere to project plans, and manage stakeholders effectively.
To apply online please use the 'apply' function, alternatively you may contact Shawn.
(EA: 94C3609/R1872138 )
