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    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,800 - S$3,500, per month, commision, bonus
    • full-time
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • contract
    • S$1,800 - S$2,000 per month
    • full-time
    Immediate till Jan 2022Urgent Coverage AM PM Shift , including Sat , Sunday and Public Holiday about the companyMy client is an established company looking for a Concierge to create a great first impression to clients and visitors. about the jobAs the first face to greet at the counter, you will be creating the first impression and experience for visitors. You will ensure that guests are welcomed and attended to. You will tend to VVIP guests on occasions. On a day to day responsibility you need to manage day to day operations in the members’ lounge, Handle members’ services and requests effectively and efficiently, Perform centre promotions related activities such as gifts redemptions etc, Assist Deputy Chief Concierge with any assigned ad-hoc duties. The AM shift 7.40am – 4pm / 8.40am – 5pm. PM shift 1.40pm – 10pm / 11.40am – 8pm. There is a 5 days off with 1 day off schedule. about the manager/teamYou will be reporting to the Assistant Deputy Chief Concierge and work on a buddy system. skills and experience requiredYou should have minimally 2 years of working experience. Having prior exposure in the airlines or hospitality industry as a cabin crew or first class lounge concierge would be highly advantageous. You should have strong interpersonal skills and customer service oriented. You must be a confident individual who is able to present yourself professionally in order to interact with VVIP guests. You should be personable, warm, and have a positive outlook. To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    Immediate till Jan 2022Urgent Coverage AM PM Shift , including Sat , Sunday and Public Holiday about the companyMy client is an established company looking for a Concierge to create a great first impression to clients and visitors. about the jobAs the first face to greet at the counter, you will be creating the first impression and experience for visitors. You will ensure that guests are welcomed and attended to. You will tend to VVIP guests on occasions. On a day to day responsibility you need to manage day to day operations in the members’ lounge, Handle members’ services and requests effectively and efficiently, Perform centre promotions related activities such as gifts redemptions etc, Assist Deputy Chief Concierge with any assigned ad-hoc duties. The AM shift 7.40am – 4pm / 8.40am – 5pm. PM shift 1.40pm – 10pm / 11.40am – 8pm. There is a 5 days off with 1 day off schedule. about the manager/teamYou will be reporting to the Assistant Deputy Chief Concierge and work on a buddy system. skills and experience requiredYou should have minimally 2 years of working experience. Having prior exposure in the airlines or hospitality industry as a cabin crew or first class lounge concierge would be highly advantageous. You should have strong interpersonal skills and customer service oriented. You must be a confident individual who is able to present yourself professionally in order to interact with VVIP guests. You should be personable, warm, and have a positive outlook. To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    • contract
    • S$2,500 - S$3,000 per month
    • full-time
    Located in MacPherson 1 year contract Full Benefits paying up to $3000 About the companyOur client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.This entry level position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of Spare Parts, Administration, Sales Support, and Customer Service Co-ordination. about the role You will be supporting the Customer Service Manager in the admin task and support commercial task i.e create quotation ,create sales order and after sales support , manage customer order and enquiry, maintenance invoice support. Beside handling the orders, you need to need to support internal department with contract requirement to ensure business objectives are met. skills and requirementIn order to qualify for the role, you need to be proficient in SAP application and ability to read and understand basic engineering drawings will be advantageous. You need to be certified with at least a diploma in Technical or business related for this role and with 1-2 years working experience in a similar position. Don't wait and write in now as this is an immediate position! To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    Located in MacPherson 1 year contract Full Benefits paying up to $3000 About the companyOur client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.This entry level position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of Spare Parts, Administration, Sales Support, and Customer Service Co-ordination. about the role You will be supporting the Customer Service Manager in the admin task and support commercial task i.e create quotation ,create sales order and after sales support , manage customer order and enquiry, maintenance invoice support. Beside handling the orders, you need to need to support internal department with contract requirement to ensure business objectives are met. skills and requirementIn order to qualify for the role, you need to be proficient in SAP application and ability to read and understand basic engineering drawings will be advantageous. You need to be certified with at least a diploma in Technical or business related for this role and with 1-2 years working experience in a similar position. Don't wait and write in now as this is an immediate position! To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    • permanent
    • S$2,000 - S$2,600 per month
    • full-time
    about the companyMy client is a corporate gift provider, committed to delivering delights in corporate relationships through curated, creative, and highly customised gifting solutions. They are currently seeking for a Customer Service associate to join their team and contribute in their mission to infuse joy in corporate relationships.about the jobAs a Customer Service Associate, you will embark on a journey with your clients to seek for the perfect solution that impresses and builds a stronger relationship between the giver and the giftee. As the point of contact with your clients, you will be assisting them through the attending to inbound sales enquiries, conducting order processing, attending to walk-in customers and working collaboratively in a team to fulfil customer’s order requests. about the manager/teamThis position sits within the Sales Department and reports directly to the Sales Director. As this is an indoor sales position, you will only be attending to ready-to-confirm orders, candidates with minimal experience in sales are welcomed to apply. skills and experience requiredThe incumbent should be tertiary educated and come with at least 1 year of relevant experience in the customer service or sales environment. To succeed in this role, you should be a customer oriented individual, enthusiastic in delivering an impressionable service to your customers. Additionally, great interpersonal and communication skills is essential to communicate with stakeholders of all levels. The ideal candidate should be organised, self motivated with proven customer service skills. Prior experience in the sales is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577)
    about the companyMy client is a corporate gift provider, committed to delivering delights in corporate relationships through curated, creative, and highly customised gifting solutions. They are currently seeking for a Customer Service associate to join their team and contribute in their mission to infuse joy in corporate relationships.about the jobAs a Customer Service Associate, you will embark on a journey with your clients to seek for the perfect solution that impresses and builds a stronger relationship between the giver and the giftee. As the point of contact with your clients, you will be assisting them through the attending to inbound sales enquiries, conducting order processing, attending to walk-in customers and working collaboratively in a team to fulfil customer’s order requests. about the manager/teamThis position sits within the Sales Department and reports directly to the Sales Director. As this is an indoor sales position, you will only be attending to ready-to-confirm orders, candidates with minimal experience in sales are welcomed to apply. skills and experience requiredThe incumbent should be tertiary educated and come with at least 1 year of relevant experience in the customer service or sales environment. To succeed in this role, you should be a customer oriented individual, enthusiastic in delivering an impressionable service to your customers. Additionally, great interpersonal and communication skills is essential to communicate with stakeholders of all levels. The ideal candidate should be organised, self motivated with proven customer service skills. Prior experience in the sales is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577)
    • permanent
    • S$2,000 - S$2,600 per month
    • full-time
    about the company. My client is a corporate gift provider, committed to delivering delights in corporate relationships through curated, creative, and highly customised gifting solutions. They are currently seeking for a Customer Service associate to join their team and contribute in their mission to infuse joy in corporate relationships. about the job As a Customer Service Associate, you will embark on a journey with your clients to seek for the perfect solution that impresses and builds a stronger relationship between the giver and the giftee. As the point of contact with your clients, you will be assisting them through the attending to inbound sales enquiries, conducting order processing, attending to walk-in customers and working collaboratively in a team to fulfil customer’s order requests. about the manager/team This position sits within the Sales Department and reports directly to the Sales Director. As this is an indoor sales position, you will only be attending to ready-to-confirm orders, candidates with minimal experience in sales are welcomed to apply. skills and experience required The incumbent should be tertiary educated and come with at least 1 year of relevant experience in the customer service or sales environment. To succeed in this role, you should be a customer oriented individual, enthusiastic in delivering an impressionable service to your customers. Additionally, great interpersonal and communication skills is essential to communicate with stakeholders of all levels. The ideal candidate should be organised, self motivated with proven customer service skills. Prior experience in the sales is advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577)
    about the company. My client is a corporate gift provider, committed to delivering delights in corporate relationships through curated, creative, and highly customised gifting solutions. They are currently seeking for a Customer Service associate to join their team and contribute in their mission to infuse joy in corporate relationships. about the job As a Customer Service Associate, you will embark on a journey with your clients to seek for the perfect solution that impresses and builds a stronger relationship between the giver and the giftee. As the point of contact with your clients, you will be assisting them through the attending to inbound sales enquiries, conducting order processing, attending to walk-in customers and working collaboratively in a team to fulfil customer’s order requests. about the manager/team This position sits within the Sales Department and reports directly to the Sales Director. As this is an indoor sales position, you will only be attending to ready-to-confirm orders, candidates with minimal experience in sales are welcomed to apply. skills and experience required The incumbent should be tertiary educated and come with at least 1 year of relevant experience in the customer service or sales environment. To succeed in this role, you should be a customer oriented individual, enthusiastic in delivering an impressionable service to your customers. Additionally, great interpersonal and communication skills is essential to communicate with stakeholders of all levels. The ideal candidate should be organised, self motivated with proven customer service skills. Prior experience in the sales is advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577)
    • permanent
    • S$3,300 - S$4,000 per month
    • full-time
    about the company. The client that we are partnering with is an established local bank that prides themselves with their extensive suite of wealth products to meet the financial needs of individuals from all walks of life. They are on their search for sales driven individuals to join their team of dynamic sales persons who are passionate about helping others to grow their wealth and achieve financial goals. about the jobInteract with walk-in customers and referrals to understand their financial needs and goals.Advice and recommend banking products and financial solutions such as insurance, loans, unit trusts, FX, structured deposits and other investment products, tailored to their needs.Ensure compliance to service standards and provide excellent customer service and banking experienceRegularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customersEngage in strategic planning sessions with your reporting officer to plan out avenues for achieving/exceeding sales targets to meet new business and customer acquisition goalsEngage in networking and marketing campaigns to increase customer baseEngage in tele-prospecting activitiesComply with all regulations and controls as set by the Bank and external regulatory authoritiesabout the manager/teamStructured training programSupportive managers who helps the team to strive for excellence by identifying the strengths and areas of improvement for each individual team memberStrong team culture and supportSelf-motivated individuals who strive in a fast moving environmentRegular performance reviews and feedbackskills and experience requiredMinimum Diploma requiredGood effective communication skillsAnalytical and logical thinkingGood problem solving skillsHigh level of resilienceA mind towards excellenceIf you're interested in the above role, click on the 'apply' function now! Alternatively, you can contact Claudia at 83122108 for a confidential discussion.(EA: 94C3609/ R2199597)
    about the company. The client that we are partnering with is an established local bank that prides themselves with their extensive suite of wealth products to meet the financial needs of individuals from all walks of life. They are on their search for sales driven individuals to join their team of dynamic sales persons who are passionate about helping others to grow their wealth and achieve financial goals. about the jobInteract with walk-in customers and referrals to understand their financial needs and goals.Advice and recommend banking products and financial solutions such as insurance, loans, unit trusts, FX, structured deposits and other investment products, tailored to their needs.Ensure compliance to service standards and provide excellent customer service and banking experienceRegularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customersEngage in strategic planning sessions with your reporting officer to plan out avenues for achieving/exceeding sales targets to meet new business and customer acquisition goalsEngage in networking and marketing campaigns to increase customer baseEngage in tele-prospecting activitiesComply with all regulations and controls as set by the Bank and external regulatory authoritiesabout the manager/teamStructured training programSupportive managers who helps the team to strive for excellence by identifying the strengths and areas of improvement for each individual team memberStrong team culture and supportSelf-motivated individuals who strive in a fast moving environmentRegular performance reviews and feedbackskills and experience requiredMinimum Diploma requiredGood effective communication skillsAnalytical and logical thinkingGood problem solving skillsHigh level of resilienceA mind towards excellenceIf you're interested in the above role, click on the 'apply' function now! Alternatively, you can contact Claudia at 83122108 for a confidential discussion.(EA: 94C3609/ R2199597)
    • permanent
    • S$3,300 - S$4,000 per month
    • full-time
    about the company. The client that we are partnering with is one of the world's leading bank. They boast of their exceptional performance year on year with awards and testimonials from customers whom they serve. They pride themselves with their values of doing the right thing and providing excellent customer service to their customers, allowing them to continue prospering and achieving greater heights.about the jobYou will:Conduct financial needs analysis and profiling sessions to help customers to achieve their financial goals/needs through offering wealth management solutions such as insurance, structured deposits, loans, and investment productsIdentify opportunities to promote banking products across existing and new customersEnsure compliance to service standards and provide excellent customer service and banking experienceRegularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customersEngage in strategic planning sessions with your reporting officer to plan out avenues for achieving/exceeding sales targets to meet new business and customer acquisition goalsEngage in networking and marketing campaigns to increase customer baseEngage in tele-prospecting activitiesComply with all regulations and controls as set by the Bank and external regulatory authoritiesabout the manager/teamStructured training programSupportive managers who helps the team to strive for excellence by identifying the strengths and areas of improvement for each individual team memberStrong team culture and supportSelf-motivated individuals who strive in a fast moving environmentRegular performance reviews and feedbackskills and experience requiredMinimum Diploma requiredGood effective communication skillsAnalytical and logical thinkingGood problem solving skillsHigh level of resilienceA mind towards excellenceIf you are intereted in the role, click on the 'apply' function now! Alternatively, you may contact Claudia at 83122108 for a confidential discussion. (EA: 94C3609/ R2199597)
    about the company. The client that we are partnering with is one of the world's leading bank. They boast of their exceptional performance year on year with awards and testimonials from customers whom they serve. They pride themselves with their values of doing the right thing and providing excellent customer service to their customers, allowing them to continue prospering and achieving greater heights.about the jobYou will:Conduct financial needs analysis and profiling sessions to help customers to achieve their financial goals/needs through offering wealth management solutions such as insurance, structured deposits, loans, and investment productsIdentify opportunities to promote banking products across existing and new customersEnsure compliance to service standards and provide excellent customer service and banking experienceRegularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customersEngage in strategic planning sessions with your reporting officer to plan out avenues for achieving/exceeding sales targets to meet new business and customer acquisition goalsEngage in networking and marketing campaigns to increase customer baseEngage in tele-prospecting activitiesComply with all regulations and controls as set by the Bank and external regulatory authoritiesabout the manager/teamStructured training programSupportive managers who helps the team to strive for excellence by identifying the strengths and areas of improvement for each individual team memberStrong team culture and supportSelf-motivated individuals who strive in a fast moving environmentRegular performance reviews and feedbackskills and experience requiredMinimum Diploma requiredGood effective communication skillsAnalytical and logical thinkingGood problem solving skillsHigh level of resilienceA mind towards excellenceIf you are intereted in the role, click on the 'apply' function now! Alternatively, you may contact Claudia at 83122108 for a confidential discussion. (EA: 94C3609/ R2199597)
    • permanent
    • S$2,700 - S$4,000 per month
    • full-time
    about the companyThe company is a well-known wealth management firm in Singapore with assets under management of more than US$100 million. This role is a newly-created headcount as part of their business expansion.about the jobYou will need to perform receptionist duties such as attending to incoming calls and attending to guests. You will assist to arrange business meetings (both visual and physical) and company events, plus any ad-hoc administrative matters. In addition, you will be responsible for “know your client” and “client due diligence” as part of the company’s and MAS’s requirements. This will include obtaining relevant forms and documents from the customers to complete KYC/CDD as assigned, receiving and attending to customer service account inquiries, facilitate processing of KYC and ensure account activation within stipulated timeline, ensuring timely communication to clients with regards to KYC and related queries, plus ensuring adherence to compliance and organizational policies and procedures.skills & requirements for the jobYou should be tertiary-educated with a minimum 3 years of experience specializing in Clerical/Administrative support/Customer service or equivalent. You must be proficient in Microsoft Office especially Word, Excel, PowerPoint. This role is well-suited for somebody who is customer-centric with strong communication skills, positive working attitude, strong planning, organizational and problem-solving skills as well as the ability to multi-task and work under pressure in a fast-paced environment. The ideal incumbent should also be meticulous with an eye for details to ensure high accuracy at work. As most of the company’s investors are located in China, fluency in both English and Mandarin are required due to communication with customers from China who are not proficient in English. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua. (EA: 94C3609/ R1109745 )
    about the companyThe company is a well-known wealth management firm in Singapore with assets under management of more than US$100 million. This role is a newly-created headcount as part of their business expansion.about the jobYou will need to perform receptionist duties such as attending to incoming calls and attending to guests. You will assist to arrange business meetings (both visual and physical) and company events, plus any ad-hoc administrative matters. In addition, you will be responsible for “know your client” and “client due diligence” as part of the company’s and MAS’s requirements. This will include obtaining relevant forms and documents from the customers to complete KYC/CDD as assigned, receiving and attending to customer service account inquiries, facilitate processing of KYC and ensure account activation within stipulated timeline, ensuring timely communication to clients with regards to KYC and related queries, plus ensuring adherence to compliance and organizational policies and procedures.skills & requirements for the jobYou should be tertiary-educated with a minimum 3 years of experience specializing in Clerical/Administrative support/Customer service or equivalent. You must be proficient in Microsoft Office especially Word, Excel, PowerPoint. This role is well-suited for somebody who is customer-centric with strong communication skills, positive working attitude, strong planning, organizational and problem-solving skills as well as the ability to multi-task and work under pressure in a fast-paced environment. The ideal incumbent should also be meticulous with an eye for details to ensure high accuracy at work. As most of the company’s investors are located in China, fluency in both English and Mandarin are required due to communication with customers from China who are not proficient in English. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua. (EA: 94C3609/ R1109745 )
    • permanent
    • S$5,000 - S$7,000 per month
    • full-time
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,500 - S$4,000 per month
    • full-time
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Japanese language ability is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Japanese language ability is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$3,000 - S$4,000 per month
    • full-time
    Our client is one of the world's most trusted cryptocurrency financial companies. They are now hiring a customer service representative to join their fast growing team.Job DescriptionAttend customers’ inquiries / feedback via calls, emails and live chat promptly and efficientlyMaintain customer records and establish a close working relationship with customers to resolve issuesProvide a high level of customer service to ensure customer satisfactionAny other ad-hoc duties assignSkills and Experience requiredMinimum 1 year of customer service experience in banking and financial industryA team player with excellent communication skills and interpersonal skillsAbility to handle high volume of calls/enquiriesTo apply online please use the 'apply' function, alternatively you may contact Reenie at 65103657EA: 94C3609 | R2198716.
    Our client is one of the world's most trusted cryptocurrency financial companies. They are now hiring a customer service representative to join their fast growing team.Job DescriptionAttend customers’ inquiries / feedback via calls, emails and live chat promptly and efficientlyMaintain customer records and establish a close working relationship with customers to resolve issuesProvide a high level of customer service to ensure customer satisfactionAny other ad-hoc duties assignSkills and Experience requiredMinimum 1 year of customer service experience in banking and financial industryA team player with excellent communication skills and interpersonal skillsAbility to handle high volume of calls/enquiriesTo apply online please use the 'apply' function, alternatively you may contact Reenie at 65103657EA: 94C3609 | R2198716.
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$4,000 - S$4,800 per month
    • full-time
    about the companyMy client is a government-funded accreditation body that maintains and upholds professional standards in the community. If you are excited to work in a company that helps to build a community implementing value-added changes for people and organisations, apply now! about the jobYour key focus in this role is to drive customer satisfaction while maintaining superb levels of service quality throughout their experience. You will be required to manage escalated issues and customer complaints by identifying the root causes and ensuring prompt resolution of such matters. You will need to manage and conduct regular customer satisfaction surveys and analyse the survey results to identify gaps and recommend improvements. The incumbent will also be expected to develop customer journey maps to capture key touchpoints with customers and to proactively identify and evaluate opportunities to streamline processes to push for continuous improvements. Other administrative duties, such as generation of reports, will be assigned to you on an ad-hoc basis by the Head of Department (HOD). about the manager/teamYou will be reporting directly to the HOD and will work closely with the team taking care of customer experience. skills and experience requiredYou should be tertiary educated and have at least 5 years of experience in a similar role, preferably in customer service operations or in client servicing. Being tech-savvy to recommend suitable IT tools and solutions to enhance customer experience, will help contribute to your success in this role. The ability to multi-task and to manage various priorities effectively without compromising on attention to detail are important for this position. To excel in the role, you will need to be able to make sound judgements and provide plausible solutions in an ambiguous environment. In return, you will receive a monthly basic salary of up to $4,800 and get the opportunity to work alongside like-minded colleagues in a company that strengthens and guides the professionals in the community to be key enablers in their organisations.. To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    about the companyMy client is a government-funded accreditation body that maintains and upholds professional standards in the community. If you are excited to work in a company that helps to build a community implementing value-added changes for people and organisations, apply now! about the jobYour key focus in this role is to drive customer satisfaction while maintaining superb levels of service quality throughout their experience. You will be required to manage escalated issues and customer complaints by identifying the root causes and ensuring prompt resolution of such matters. You will need to manage and conduct regular customer satisfaction surveys and analyse the survey results to identify gaps and recommend improvements. The incumbent will also be expected to develop customer journey maps to capture key touchpoints with customers and to proactively identify and evaluate opportunities to streamline processes to push for continuous improvements. Other administrative duties, such as generation of reports, will be assigned to you on an ad-hoc basis by the Head of Department (HOD). about the manager/teamYou will be reporting directly to the HOD and will work closely with the team taking care of customer experience. skills and experience requiredYou should be tertiary educated and have at least 5 years of experience in a similar role, preferably in customer service operations or in client servicing. Being tech-savvy to recommend suitable IT tools and solutions to enhance customer experience, will help contribute to your success in this role. The ability to multi-task and to manage various priorities effectively without compromising on attention to detail are important for this position. To excel in the role, you will need to be able to make sound judgements and provide plausible solutions in an ambiguous environment. In return, you will receive a monthly basic salary of up to $4,800 and get the opportunity to work alongside like-minded colleagues in a company that strengthens and guides the professionals in the community to be key enablers in their organisations.. To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    • permanent
    • S$2,500 - S$3,400 per month
    • full-time
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$2,500 - S$3,000 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$4,000 - S$4,800 per month
    • full-time
    about the companyMy client is a government-funded accreditation body that maintains and upholds professional standards in the community. If you are excited to work in a company that helps to build a community implementing value-added changes for people and organisations, apply now! about the jobYour key focus in this role is to drive customer satisfaction while maintaining superb levels of service quality throughout their experience. You will be required to manage escalated issues and customer complaints by identifying the root causes and ensuring prompt resolution of such matters. You will need to manage and conduct regular customer satisfaction surveys and analyse the survey results to identify gaps and recommend improvements. The incumbent will also be expected to develop customer journey maps to capture key touchpoints with customers and to proactively identify and evaluate opportunities to streamline processes to push for continuous improvements. Other administrative duties, such as generation of reports, will be assigned to you on an ad-hoc basis by the Head of Department (HOD). about the manager/teamYou will be reporting directly to the HOD and will work closely with the team taking care of customer experience. skills and experience requiredYou should be tertiary educated and have at least 5 years of experience in a similar role, preferably in customer service operations or in client servicing. Being tech-savvy to recommend suitable IT tools and solutions to enhance customer experience, will help contribute to your success in this role. The ability to multi-task and to manage various priorities effectively without compromising on attention to detail are important for this position. To excel in the role, you will need to be able to make sound judgements and provide plausible solutions in an ambiguous environment. In return, you will receive a monthly basic salary of up to $4,800 and get the opportunity to work alongside like-minded colleagues in a company that strengthens and guides the professionals in the community to be key enablers in their organisations.. To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    about the companyMy client is a government-funded accreditation body that maintains and upholds professional standards in the community. If you are excited to work in a company that helps to build a community implementing value-added changes for people and organisations, apply now! about the jobYour key focus in this role is to drive customer satisfaction while maintaining superb levels of service quality throughout their experience. You will be required to manage escalated issues and customer complaints by identifying the root causes and ensuring prompt resolution of such matters. You will need to manage and conduct regular customer satisfaction surveys and analyse the survey results to identify gaps and recommend improvements. The incumbent will also be expected to develop customer journey maps to capture key touchpoints with customers and to proactively identify and evaluate opportunities to streamline processes to push for continuous improvements. Other administrative duties, such as generation of reports, will be assigned to you on an ad-hoc basis by the Head of Department (HOD). about the manager/teamYou will be reporting directly to the HOD and will work closely with the team taking care of customer experience. skills and experience requiredYou should be tertiary educated and have at least 5 years of experience in a similar role, preferably in customer service operations or in client servicing. Being tech-savvy to recommend suitable IT tools and solutions to enhance customer experience, will help contribute to your success in this role. The ability to multi-task and to manage various priorities effectively without compromising on attention to detail are important for this position. To excel in the role, you will need to be able to make sound judgements and provide plausible solutions in an ambiguous environment. In return, you will receive a monthly basic salary of up to $4,800 and get the opportunity to work alongside like-minded colleagues in a company that strengthens and guides the professionals in the community to be key enablers in their organisations.. To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    • permanent
    • S$2,500 - S$3,000 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,500 - S$3,400 per month
    • full-time
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$5,000 - S$7,000 per month
    • full-time
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,500 - S$3,000 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,500 - S$4,000 per month
    • full-time
    about the company. As a result of ongoing and continued successes both within Singapore and internationally, a global leader is recruiting a potential Customer Service/Shipping Specialist to join them in their expansion. about the jobAnswer customers’ queries and prepare quotationsHandle and arrange import and export shipmentsLiaise with overseas agents to check on the shipping documents, rules and regulations for the respective countriesIssue custom permitClose communication with vendors, shippers, customers, carriers and overseas agentsAccurately manage paperwork documentation for billing and closing of files after shipment completionskills & experience required To be successful in this position, you must have the ability to demonstrate or possess: Diploma in Logistics/BusinessMinimum 3 years of experience in related roleExperience with SAP will be a plushow to apply If you believe you have the right skillset, experience and drive to succeed, please apply now. Alternatively, please dropped an email to lauren.ang(@)randstad.com.sg or contact me at 6510 3662 for any further discussion. EA: 94C3609 / R1333505
    about the company. As a result of ongoing and continued successes both within Singapore and internationally, a global leader is recruiting a potential Customer Service/Shipping Specialist to join them in their expansion. about the jobAnswer customers’ queries and prepare quotationsHandle and arrange import and export shipmentsLiaise with overseas agents to check on the shipping documents, rules and regulations for the respective countriesIssue custom permitClose communication with vendors, shippers, customers, carriers and overseas agentsAccurately manage paperwork documentation for billing and closing of files after shipment completionskills & experience required To be successful in this position, you must have the ability to demonstrate or possess: Diploma in Logistics/BusinessMinimum 3 years of experience in related roleExperience with SAP will be a plushow to apply If you believe you have the right skillset, experience and drive to succeed, please apply now. Alternatively, please dropped an email to lauren.ang(@)randstad.com.sg or contact me at 6510 3662 for any further discussion. EA: 94C3609 / R1333505
    • permanent
    • S$3,500 - S$5,000 per month
    • full-time
    about the company. The client that we are partnering with is one of the top tier bank. They boast of their exceptional performance year on year with awards and testimonials from customers whom they serve. They pride themselves with their values of doing the right thing and providing excellent customer service to their customers, allowing them to continue prospering and achieving greater heights.about the jobPro-active prospecting and acquisition of new to bank customers, through the direct sales of the bank’s SME products, attending networking events, partnering with external stakeholders etc.Products include business loans, working capital loans, corporate insurance, corporate investments, trade facilities, corporate mortgage loans, etcDevelop and implement sales and service strategies to achieve (and if possible to exceed) committed targetsPerform due diligence and credit analysis of SME financial wellnessWork with other relevant departments to ensure that the needs and requests of SME customers are fulfilledTo increase share of wallet through excellent service and understanding of customer needabout the manager/teamSupportive managers who helps the team to strive for excellence by identifying the strengths and areas of improvement for each individual team memberStrong team culture and supportSelf-motivated individuals who strive in a fast moving environmentRegular performance reviews and feedbackskills and experience requiredMinimum diploma requiredGood effective communication skillsAnalytical and logical thinkingGood problem solving skillsHigh level of resilienceMinimum 2 years of experience in B2B/B2C salesIf you're interested in the above role, click on the 'apply' function now! Alternatively, you can contact Claudia at 83122108 for a confidential discussion.(EA: 94C3609/ R2199597)
    about the company. The client that we are partnering with is one of the top tier bank. They boast of their exceptional performance year on year with awards and testimonials from customers whom they serve. They pride themselves with their values of doing the right thing and providing excellent customer service to their customers, allowing them to continue prospering and achieving greater heights.about the jobPro-active prospecting and acquisition of new to bank customers, through the direct sales of the bank’s SME products, attending networking events, partnering with external stakeholders etc.Products include business loans, working capital loans, corporate insurance, corporate investments, trade facilities, corporate mortgage loans, etcDevelop and implement sales and service strategies to achieve (and if possible to exceed) committed targetsPerform due diligence and credit analysis of SME financial wellnessWork with other relevant departments to ensure that the needs and requests of SME customers are fulfilledTo increase share of wallet through excellent service and understanding of customer needabout the manager/teamSupportive managers who helps the team to strive for excellence by identifying the strengths and areas of improvement for each individual team memberStrong team culture and supportSelf-motivated individuals who strive in a fast moving environmentRegular performance reviews and feedbackskills and experience requiredMinimum diploma requiredGood effective communication skillsAnalytical and logical thinkingGood problem solving skillsHigh level of resilienceMinimum 2 years of experience in B2B/B2C salesIf you're interested in the above role, click on the 'apply' function now! Alternatively, you can contact Claudia at 83122108 for a confidential discussion.(EA: 94C3609/ R2199597)
    • permanent
    • S$3,500 - S$4,000 per month
    • full-time
    about the company. The client that we are partnering with is one of the world’s fastest growing one-stop digital asset financial services platform. They are on a lookout for customer service executives to serve their growing base of customersabout the jobAttend to customer queries through inbound calls, live chat, emails and social media platformsProvide good customer service to customers by making timely call backs (according to timings committed to customer), following up with customers, maintaining good response time and ensure that customer’s needs and concerns are addressedParticipate in marketing campaigns to attract and acquire new customers to joining the company’s platformWork with the internal teams to ensure smooth workflow, especially when addressing customers’ needsManage customers’ accounts (normal and restricted countries), administering corporation onboarding as well as customer withdrawalDiligently keep accurate records of shift details upon changing shiftProcess personal KYC verification about the manager/team Strong team support with cohesive work environmentWork with a bunch of fun loving individuals who have a common interest and passion for cryptoskills and experience required1 year of prior customer service experience (crypto firm exposure would be an advantage)Shift-based rotational work schedule (9am - 6pm, 2pm - 9pm) with midnight shifts (11pm - 5am); 4 midnight shifts per month with allowance and off dayCustomer-centric, service-orientedStrong collaboration and communication skillsAdhere to the company’s standard operating procedures and policies when carrying out businessIf you are interested in the job opportunity, click on the 'apply' function now! Alternatively, you may contact Claudia at 83122108 for a confidential discussion.(EA: 94C3609/ R2199597)
    about the company. The client that we are partnering with is one of the world’s fastest growing one-stop digital asset financial services platform. They are on a lookout for customer service executives to serve their growing base of customersabout the jobAttend to customer queries through inbound calls, live chat, emails and social media platformsProvide good customer service to customers by making timely call backs (according to timings committed to customer), following up with customers, maintaining good response time and ensure that customer’s needs and concerns are addressedParticipate in marketing campaigns to attract and acquire new customers to joining the company’s platformWork with the internal teams to ensure smooth workflow, especially when addressing customers’ needsManage customers’ accounts (normal and restricted countries), administering corporation onboarding as well as customer withdrawalDiligently keep accurate records of shift details upon changing shiftProcess personal KYC verification about the manager/team Strong team support with cohesive work environmentWork with a bunch of fun loving individuals who have a common interest and passion for cryptoskills and experience required1 year of prior customer service experience (crypto firm exposure would be an advantage)Shift-based rotational work schedule (9am - 6pm, 2pm - 9pm) with midnight shifts (11pm - 5am); 4 midnight shifts per month with allowance and off dayCustomer-centric, service-orientedStrong collaboration and communication skillsAdhere to the company’s standard operating procedures and policies when carrying out businessIf you are interested in the job opportunity, click on the 'apply' function now! Alternatively, you may contact Claudia at 83122108 for a confidential discussion.(EA: 94C3609/ R2199597)
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    about the companyMy client is a market leader in the payments and services industry with a strong global presence and is headquartered in Europe. They are looking for a customer-centric coordinator, who will function as a bridge between customers and suppliers, to facilitate the processing of orders. about the jobIn this role, you will be responsible to ensure and maintain excellent service levels extended to customers and vendors while managing the end-to-end process of order management. This includes processing of orders, addressing queries, liaising with vendors on order-related issues, and managing the shipping and delivery of items to the customers. You will be interacting with customers, mainly from Mandarin-speaking countries, via phone calls and emails and will be required to liaise with a network of vendors and suppliers worldwide. The updating and maintenance of order-related information recorded in the system, as well as the preparation and submission of order-related reports will also fall under your care. about the manager/teamYou will be reporting directly to the manager based in India and will work closely with one other colleague in the Singapore team. skills and experience requiredThe ideal candidate will be tertiary educated and come with at least 4 years of experience in roles related to customer service, order management or vendor management. You will need to have great communication and interpersonal skills to build and maintain good relationships with your stakeholders, and be a resourceful and solution-oriented team player to be quick to adapt to different challenges. To excel in this role, you will need to be organised, meticulous and have good multitasking and prioritisation skills to manage all orders on hand concurrently. Candidates should be able to speak and write Mandarin as it will be required of you to communicate with Mandarin-speaking clients, who are unable to converse in English, via phone calls and emails. . To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    about the companyMy client is a market leader in the payments and services industry with a strong global presence and is headquartered in Europe. They are looking for a customer-centric coordinator, who will function as a bridge between customers and suppliers, to facilitate the processing of orders. about the jobIn this role, you will be responsible to ensure and maintain excellent service levels extended to customers and vendors while managing the end-to-end process of order management. This includes processing of orders, addressing queries, liaising with vendors on order-related issues, and managing the shipping and delivery of items to the customers. You will be interacting with customers, mainly from Mandarin-speaking countries, via phone calls and emails and will be required to liaise with a network of vendors and suppliers worldwide. The updating and maintenance of order-related information recorded in the system, as well as the preparation and submission of order-related reports will also fall under your care. about the manager/teamYou will be reporting directly to the manager based in India and will work closely with one other colleague in the Singapore team. skills and experience requiredThe ideal candidate will be tertiary educated and come with at least 4 years of experience in roles related to customer service, order management or vendor management. You will need to have great communication and interpersonal skills to build and maintain good relationships with your stakeholders, and be a resourceful and solution-oriented team player to be quick to adapt to different challenges. To excel in this role, you will need to be organised, meticulous and have good multitasking and prioritisation skills to manage all orders on hand concurrently. Candidates should be able to speak and write Mandarin as it will be required of you to communicate with Mandarin-speaking clients, who are unable to converse in English, via phone calls and emails. . To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    • permanent
    • S$5,000 - S$7,000 per month
    • full-time
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,500 - S$3,400 per month
    • full-time
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
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