sales operations manager.

Customer Service and Order Processing:

• Handle purchase orders, order confirmations, status monitoring, delivery advice, duties payment, and invoicing for channel partners.
• Place vendor orders through the company ERP system.
• Collaborate closely with sales for order updates, stock management, and client inquiries.
• Coordinate shipping schedules and material inquiries with vendors.
• Manage inbound customer inquiries, order taking, and processing.
• Address customer and sales feedback by liaising with product, logistics, and finance teams for service improvements.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Coordinate customs clearance for shipments shipped under DAP terms in collaboration with customs brokers and forwarders.
• Process replacement orders as needed.
• Perform other duties as assigned.

Operations Responsibilities:

• Receive and process customer orders, ensuring alignment with pricing policies and service level agreements.
• Coordinate internally with headquarters and other departments to schedule and prioritize production and shipments as needed.
• Work closely with external stakeholders, including customers and logistics providers, to ensure timely deliveries and the accuracy of import/export documentation.
• Provide regular reporting on order processing and delivery schedules to management.
• Analyze logistics and transportation costs and implement measures to optimize them.
• Maintain timely communication regarding supply chain issues and propose mitigation strategies.
• Manage inventory and internal assets, including facilitating annual audits and stock takes.

Administrative Responsibilities:

• Oversee external service providers to ensure quality and adherence to agreed standards.
• Manage office-related expenses within budget constraints.
• Maintain complete and accurate business and legal entity records, ensuring proper filing and retrieval.
• Develop and implement internal processes to boost business efficiency and team collaboration.

skills and experience required

• Minimum 6 years of relevant experience in inside sales, customer service, or order processing/management.
• Experience working in international or cross-border business environments will be an advantage.
• Ability to effectively communicate with partners and clients in the region to support smooth coordination and accurate handling of documents (liaise with stakeholders in China, Taiwan, or other East Asian markets).
• A degree in Business, Logistics, Supply Chain, or a related discipline is preferred.
• Familiarity with Enterprise Resource Planning (ERP) systems is essential.
• Able to work flexibly to coordinate across different time zones when required.
• Strong attention to detail with good organizational and document management skills.
• Proficient in Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint).