About the Company
My client is one of the largest luxury fashion sites, operating at the forefront of the global e-commerce market. Their platform is experiencing rapid growth, offering a high-energy environment for professionals who are passionate about the intersection of high-end fashion and digital retail.
About the Job
As the Assistant Customer Service Manager, you will step into a permanent, full-time role designed for an agile leader. You will be responsible for the pulse of our customer interactions and the administrative backbone of the service department.
Your daily impact includes:
- Enquiry Oversight: Monitoring and managing customer service requests across multiple communication channels.
- Issue Resolution: Taking the lead on escalated customer enquiries to ensure premium solutions.
- Operational Support: Handling essential administrative duties to keep the department running smoothly.
About the Manager / Team
You will be joining a big team of 30+ Customer service Executive around the region, with great support that thrives on the excitement of a fast-paced startup atmosphere. This role carries leadership weight, as you will be responsible for the lifecycle of our talent which includes hiring, training and managing new employees.
Skills and Experience Required
To be successful in this role, you must be a seasoned professional with a background in fast-pace environments. We are looking for an individual with at least 6 years of relevant experience in a similar role , including a minimum of 3 years of experience managing a team of staff. You should possess direct experience in the e-commerce industry, with a preference for those from luxury fashion or startup backgrounds. In addition to exceptional customer service skills , you must be a sharp, hardworking, and intuitive leader who is extremely organized and attentive to detail.
If you believe you have the right skills, experience and drive to succeed, please apply now.
EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)
...
