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10 jobs found for Support Engineer

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    • permanent
    • S$5,000 - S$7,000 per month
    • full-time
    about the company. cloud-based financial technology provider for financial industryabout the roleHandles first and second level support via inbound calls/chats/emails from our global clients, both internal and external, in a call center environment.Take escalations from our Tier 1 Team Act as Subject Matter Expert with ability to walk internal and external clients through using all products.Work closely with clients and our Product/Operations/Development Teams to identify defects and product improvements, leading conference calls and acting as liaison between the groups.Consistently attain high quality scores and customer satisfaction ratings according to department goals.Skills and experience requiredExcellent English verbal and written communication skills1-2 years’ experience in a similar roleExperience supporting SaaS products Knowledge of SQL reportingKnowledge of building and supporting APIsTo apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    about the company. cloud-based financial technology provider for financial industryabout the roleHandles first and second level support via inbound calls/chats/emails from our global clients, both internal and external, in a call center environment.Take escalations from our Tier 1 Team Act as Subject Matter Expert with ability to walk internal and external clients through using all products.Work closely with clients and our Product/Operations/Development Teams to identify defects and product improvements, leading conference calls and acting as liaison between the groups.Consistently attain high quality scores and customer satisfaction ratings according to department goals.Skills and experience requiredExcellent English verbal and written communication skills1-2 years’ experience in a similar roleExperience supporting SaaS products Knowledge of SQL reportingKnowledge of building and supporting APIsTo apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    • permanent
    • S$0 - S$6,500 per month
    • full-time
    About the roleProvide technical support to users of the Bank, which includes first level systems and network trouble-shooting, setting up of new PCs, applications accounts maintenance etc.Maintain and strengthen Branch’s desktop environment security, including system patching, Anti-Virus, Drive Encryption, User Access Control, DLP related matters etc.Perform daily server room environment check and liaise with vendors on the regular maintenance.Take charge of IT inventory daily management, to conduct regular inspection and disposal.Assist in the End-of-Day operations of Opics System.Assist in the new AD account and mailbox set up for new staff and conduct IT orientation for them.Assist in the system administration of the Bank’s systems, network and infrastructure equipment.Assist in the implementation of new or upgraded hardware and software and liaise with vendors on the hardware and software support matters.Assist start up online meeting equipment as required, and to liaise with vendors to maintain Video Conference working environment.Carry out all other IT auxiliary tasks assigned by the immediate supervisors and the managementAny other duties as directed by the Head of Fintech Department / Management. Skills and experience requiredAt least 3 years’ experience as an IT administrator, IT support engineer or cyber security officer in medium sized FI.Expert knowledge of installing, troubleshooting, maintaining Windows10, Windows Servers.Familiar with using of MS Office and common toolsStrong self-initiative and self-study spirit To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253) .
    About the roleProvide technical support to users of the Bank, which includes first level systems and network trouble-shooting, setting up of new PCs, applications accounts maintenance etc.Maintain and strengthen Branch’s desktop environment security, including system patching, Anti-Virus, Drive Encryption, User Access Control, DLP related matters etc.Perform daily server room environment check and liaise with vendors on the regular maintenance.Take charge of IT inventory daily management, to conduct regular inspection and disposal.Assist in the End-of-Day operations of Opics System.Assist in the new AD account and mailbox set up for new staff and conduct IT orientation for them.Assist in the system administration of the Bank’s systems, network and infrastructure equipment.Assist in the implementation of new or upgraded hardware and software and liaise with vendors on the hardware and software support matters.Assist start up online meeting equipment as required, and to liaise with vendors to maintain Video Conference working environment.Carry out all other IT auxiliary tasks assigned by the immediate supervisors and the managementAny other duties as directed by the Head of Fintech Department / Management. Skills and experience requiredAt least 3 years’ experience as an IT administrator, IT support engineer or cyber security officer in medium sized FI.Expert knowledge of installing, troubleshooting, maintaining Windows10, Windows Servers.Familiar with using of MS Office and common toolsStrong self-initiative and self-study spirit To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253) .
    • permanent
    • S$7,000 - S$10,000 per month
    • full-time
    This is a new headcount that is created due to rapid expansion of the company in recent years.. about the rolelogging and processing support callsinstalling and configuring computer hardware, software, systems, networks, andprintersIT incident handling, reporting, and escalatingplanning and undertaking scheduled maintenance upgradessolving login and password problemsresponding to breakdownsinvestigating, diagnosing, and solving computer software and hardware faultsrepairing equipment and replacing partsmanaging stocks of equipment, consumables, and other suppliesmanaging daily backupssupport and facilitate the Business Continuity Planning activitiesmaintain door access system and CCTV systemlocal vendor and supplier managementbackup regional IT team when necessarysupport regulatory related activities where IT is involvedskills and experience requiredUniversity degree in an IT related discipline preferredMinimum 5 years related working experience preferably acquired in a bankingenvironmentTechnical and working knowledge in Microsoft Windows platform and Office suiteStrong computer networking and telecommunication skills. Any certification inCISCO devices is a plusExperience in the dealing room turret setup, VOIP phones, Video Conferencesystems, and mobile phone setup To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    This is a new headcount that is created due to rapid expansion of the company in recent years.. about the rolelogging and processing support callsinstalling and configuring computer hardware, software, systems, networks, andprintersIT incident handling, reporting, and escalatingplanning and undertaking scheduled maintenance upgradessolving login and password problemsresponding to breakdownsinvestigating, diagnosing, and solving computer software and hardware faultsrepairing equipment and replacing partsmanaging stocks of equipment, consumables, and other suppliesmanaging daily backupssupport and facilitate the Business Continuity Planning activitiesmaintain door access system and CCTV systemlocal vendor and supplier managementbackup regional IT team when necessarysupport regulatory related activities where IT is involvedskills and experience requiredUniversity degree in an IT related discipline preferredMinimum 5 years related working experience preferably acquired in a bankingenvironmentTechnical and working knowledge in Microsoft Windows platform and Office suiteStrong computer networking and telecommunication skills. Any certification inCISCO devices is a plusExperience in the dealing room turret setup, VOIP phones, Video Conferencesystems, and mobile phone setup To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    • permanent
    • S$5,000 - S$7,000 per month
    • full-time
    about the roleThe Support Engineer will focus on supporting Infrastructure Management System products during the warranty and support period for client projects, pre- and post-sales. Software support activities include training, auditing custom end user installations, resolving unique, high level, complex customer product issues across multiple Panduit product lines etc. The primary focus is on supporting software and systems for Energy Management and DCIM clients. Leads, determines solutions/course of action and resolves complex and significant software problems and related hardware product problem in direct contact with customers.Provides pre- and post-sales support and audits custom end user installations for all product lines.Provides feedback to Product Management and Engineering on Product Roadmap and product requirements.Works with Product Management and Development to solve complex customer issues.Leads Voice of Customer (VOC) gathering and provides critical and detailed solutions to clients on new and existing features. Skills and experience requiredBachelor degree in Information Systems, Computer Science, Computer Engineering, Electrical and/or Mechanical EngineeringMin 5 years’ of relevant experienceAbility to work with internationalcustomer base to resolve complex engineering, technical and software problems. To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253).
    about the roleThe Support Engineer will focus on supporting Infrastructure Management System products during the warranty and support period for client projects, pre- and post-sales. Software support activities include training, auditing custom end user installations, resolving unique, high level, complex customer product issues across multiple Panduit product lines etc. The primary focus is on supporting software and systems for Energy Management and DCIM clients. Leads, determines solutions/course of action and resolves complex and significant software problems and related hardware product problem in direct contact with customers.Provides pre- and post-sales support and audits custom end user installations for all product lines.Provides feedback to Product Management and Engineering on Product Roadmap and product requirements.Works with Product Management and Development to solve complex customer issues.Leads Voice of Customer (VOC) gathering and provides critical and detailed solutions to clients on new and existing features. Skills and experience requiredBachelor degree in Information Systems, Computer Science, Computer Engineering, Electrical and/or Mechanical EngineeringMin 5 years’ of relevant experienceAbility to work with internationalcustomer base to resolve complex engineering, technical and software problems. To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253).
    • permanent
    • S$6,000 - S$9,000 per month
    • full-time
    This is a new headcount that is created due to rapid expansion of the company in recent years.. about the rolelogging and processing support callsinstalling and configuring computer hardware, software, systems, networks, andprintersIT incident handling, reporting, and escalatingplanning and undertaking scheduled maintenance upgradessolving login and password problemsresponding to breakdownsinvestigating, diagnosing, and solving computer software and hardware faultsrepairing equipment and replacing partsmanaging stocks of equipment, consumables, and other suppliesmanaging daily backupssupport and facilitate the Business Continuity Planning activitiesmaintain door access system and CCTV systemlocal vendor and supplier managementbackup regional IT team when necessarysupport regulatory related activities where IT is involvedskills and experience requiredUniversity degree in an IT related discipline preferredMinimum 5 years related working experience preferably acquired in a bankingenvironmentTechnical and working knowledge in Microsoft Windows platform and Office suiteStrong computer networking and telecommunication skills. Any certification inCISCO devices is a plusExperience in the dealing room turret setup, VOIP phones, Video Conferencesystems, and mobile phone setup To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    This is a new headcount that is created due to rapid expansion of the company in recent years.. about the rolelogging and processing support callsinstalling and configuring computer hardware, software, systems, networks, andprintersIT incident handling, reporting, and escalatingplanning and undertaking scheduled maintenance upgradessolving login and password problemsresponding to breakdownsinvestigating, diagnosing, and solving computer software and hardware faultsrepairing equipment and replacing partsmanaging stocks of equipment, consumables, and other suppliesmanaging daily backupssupport and facilitate the Business Continuity Planning activitiesmaintain door access system and CCTV systemlocal vendor and supplier managementbackup regional IT team when necessarysupport regulatory related activities where IT is involvedskills and experience requiredUniversity degree in an IT related discipline preferredMinimum 5 years related working experience preferably acquired in a bankingenvironmentTechnical and working knowledge in Microsoft Windows platform and Office suiteStrong computer networking and telecommunication skills. Any certification inCISCO devices is a plusExperience in the dealing room turret setup, VOIP phones, Video Conferencesystems, and mobile phone setup To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    • permanent
    • S$4,000 - S$6,000, per month, AWS
    • full-time
    about the company. Founded in 1981 and headquarted in Singapore, my client provides Advanced Precision Engineering and Manufacturing Solutions for the Healthcare, Automotive and Technology sectors.about the jobPerform Analysis, Design and Support Oracle ERP Fusion projects.Design and code based on standards and procedures.Diagnose and resolve problems related to Oracle ERP Fusion ModulesWork with MIS Manager to finalize project requirements.Code new program or modify existing for interfaces to external systemsCreate test data and document test results for integration and system testAssist in the migration of application from development to productionInvestigate and rectify user issuesUpdate system documentation for change managementTrain or Guide users in developed functionalitiesskills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 3 to 5 years of working eperience in Oracle ERP Fusion and/or Oracle ERP R12 environment.Proficient in Mandarin in order to liaise with mandarin-speaking counterparts based overseasExperienced in supporting user issues, developing and enhancing reportsExperienced in a end-user environmentStrong communication skillsIndependent and responsible individual To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / http://www.linkedin.com/in/joeyiqi(EA: 94C3609/ R1879086)
    about the company. Founded in 1981 and headquarted in Singapore, my client provides Advanced Precision Engineering and Manufacturing Solutions for the Healthcare, Automotive and Technology sectors.about the jobPerform Analysis, Design and Support Oracle ERP Fusion projects.Design and code based on standards and procedures.Diagnose and resolve problems related to Oracle ERP Fusion ModulesWork with MIS Manager to finalize project requirements.Code new program or modify existing for interfaces to external systemsCreate test data and document test results for integration and system testAssist in the migration of application from development to productionInvestigate and rectify user issuesUpdate system documentation for change managementTrain or Guide users in developed functionalitiesskills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 3 to 5 years of working eperience in Oracle ERP Fusion and/or Oracle ERP R12 environment.Proficient in Mandarin in order to liaise with mandarin-speaking counterparts based overseasExperienced in supporting user issues, developing and enhancing reportsExperienced in a end-user environmentStrong communication skillsIndependent and responsible individual To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / http://www.linkedin.com/in/joeyiqi(EA: 94C3609/ R1879086)
    • permanent
    • S$4,000 - S$6,000, per month, AWS
    • full-time
    about the company. Founded in 1981 and headquarted in Singapore, my client provides Advanced Precision Engineering and Manufacturing Solutions for the Healthcare, Automotive and Technology sectors.about the jobPerform Analysis, Design and Support Oracle ERP Fusion projects.Design and code based on standards and procedures.Diagnose and resolve problems related to Oracle ERP Fusion ModulesWork with MIS Manager to finalize project requirements.Code new program or modify existing for interfaces to external systemsCreate test data and document test results for integration and system testAssist in the migration of application from development to productionInvestigate and rectify user issuesUpdate system documentation for change managementTrain or Guide users in developed functionalitiesskills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 3 to 5 years of working eperience in Oracle ERP Fusion and/or Oracle ERP R12 environment.Proficient in Mandarin in order to liaise with mandarin-speaking counterparts based overseasExperienced in supporting user issues, developing and enhancing reportsExperienced in a end-user environmentStrong communication skillsIndependent and responsible individual To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / http://www.linkedin.com/in/joeyiqi(EA: 94C3609/ R1879086)
    about the company. Founded in 1981 and headquarted in Singapore, my client provides Advanced Precision Engineering and Manufacturing Solutions for the Healthcare, Automotive and Technology sectors.about the jobPerform Analysis, Design and Support Oracle ERP Fusion projects.Design and code based on standards and procedures.Diagnose and resolve problems related to Oracle ERP Fusion ModulesWork with MIS Manager to finalize project requirements.Code new program or modify existing for interfaces to external systemsCreate test data and document test results for integration and system testAssist in the migration of application from development to productionInvestigate and rectify user issuesUpdate system documentation for change managementTrain or Guide users in developed functionalitiesskills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 3 to 5 years of working eperience in Oracle ERP Fusion and/or Oracle ERP R12 environment.Proficient in Mandarin in order to liaise with mandarin-speaking counterparts based overseasExperienced in supporting user issues, developing and enhancing reportsExperienced in a end-user environmentStrong communication skillsIndependent and responsible individual To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / http://www.linkedin.com/in/joeyiqi(EA: 94C3609/ R1879086)
    • permanent
    • full-time
    Regional ExposureStable Organisationabout the company. Our client is a market leader in the logistics Industry. They have a well established presence of more than 50 years with more than 2000 employees across the region. With rapid expansion plans, they are now looking for a System Support Engineer to be a part of their team. about the job Your responsibility involves: Performing windows AD and Exchange user administration, this includes providing support to IP based CCTV, VoIP, networks and data center.Facilitating maintenance checks for critical servers while working with vendors on IT projects.Performing helpdesk support for end users.skills and experience required As a successful candidate you should have 2 years of hands on experience in a helpdesk support role in the areas of Microsoft Products such as Exchange, Office 365 etc. You should also have a good understanding in TCP/IP networks and Data Centre troubleshooting. Any exposure providing helpdesk support in a regional/global capacity is advantageous to have. Whats on offer This is an exciting opportunity where you will get to join a leading end user environment in the property and construction industry. With Singapore being the Global HQ for IT, you will get the opportunity to be exposed to a regional scope while being in touch with the latest technologies. To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/RoystonLow. (EA: 94C3609 / R1871559)
    Regional ExposureStable Organisationabout the company. Our client is a market leader in the logistics Industry. They have a well established presence of more than 50 years with more than 2000 employees across the region. With rapid expansion plans, they are now looking for a System Support Engineer to be a part of their team. about the job Your responsibility involves: Performing windows AD and Exchange user administration, this includes providing support to IP based CCTV, VoIP, networks and data center.Facilitating maintenance checks for critical servers while working with vendors on IT projects.Performing helpdesk support for end users.skills and experience required As a successful candidate you should have 2 years of hands on experience in a helpdesk support role in the areas of Microsoft Products such as Exchange, Office 365 etc. You should also have a good understanding in TCP/IP networks and Data Centre troubleshooting. Any exposure providing helpdesk support in a regional/global capacity is advantageous to have. Whats on offer This is an exciting opportunity where you will get to join a leading end user environment in the property and construction industry. With Singapore being the Global HQ for IT, you will get the opportunity to be exposed to a regional scope while being in touch with the latest technologies. To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/RoystonLow. (EA: 94C3609 / R1871559)
    • permanent
    • S$4,000 - S$5,000, per month, AWS
    • full-time
    about the company. Founded in 1981 and headquarted in Singapore, my client provides Advanced Precision Engineering and Manufacturing Solutions for the Healthcare, Automotive and Technology sectors.about the jobPerform Analysis, Design and Support Oracle ERP Fusion projects.Design and code based on standards and procedures.Diagnose and resolve problems related to Oracle ERP Fusion ModulesWork with MIS Manager to finalize project requirements.Code new program or modify existing for interfaces to external systemsCreate test data and document test results for integration and system testAssist in the migration of application from development to productionInvestigate and rectify user issuesUpdate system documentation for change managementTrain or Guide users in developed functionalitiesskills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 3 to 5 years of working eperience in Oracle ERP Fusion and/or Oracle ERP R12 environment.Proficient in Mandarin in order to liaise with mandarin-speaking counterparts based overseasExperienced in supporting user issues, developing and enhancing reportsExperienced in a end-user environmentStrong communication skillsIndependent and responsible individual To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / http://www.linkedin.com/in/joeyiqi(EA: 94C3609/ R1879086)
    about the company. Founded in 1981 and headquarted in Singapore, my client provides Advanced Precision Engineering and Manufacturing Solutions for the Healthcare, Automotive and Technology sectors.about the jobPerform Analysis, Design and Support Oracle ERP Fusion projects.Design and code based on standards and procedures.Diagnose and resolve problems related to Oracle ERP Fusion ModulesWork with MIS Manager to finalize project requirements.Code new program or modify existing for interfaces to external systemsCreate test data and document test results for integration and system testAssist in the migration of application from development to productionInvestigate and rectify user issuesUpdate system documentation for change managementTrain or Guide users in developed functionalitiesskills and experience requiredMinimally Diploma/ Degree in Information Technology or equivalent.Minimally 3 to 5 years of working eperience in Oracle ERP Fusion and/or Oracle ERP R12 environment.Proficient in Mandarin in order to liaise with mandarin-speaking counterparts based overseasExperienced in supporting user issues, developing and enhancing reportsExperienced in a end-user environmentStrong communication skillsIndependent and responsible individual To apply online please use the 'apply' function, alternatively you may contact Joey at joey.lam(at)randstad.com.sg / http://www.linkedin.com/in/joeyiqi(EA: 94C3609/ R1879086)
    • permanent
    • full-time
    Permanent role with an end user environmentExposure to latest technology About the companyOur Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an Application Support Engineer to be a part of their team to lead multiple Application projects.. About the job Your responsibility involves:Providing first level application remote support and assistance in a ticketing environmentGathering and analyzing user problems, troubleshooting and convey a solution either by resolving it at first contact or escalating it to the next level of support;Perform application system pilot testing before rolling out to Business User Testing Skills and experience required As a successful applicant, you will have at least 2 years of experience in Application support. Proven track record in supporting point of sale (POS) or retail application is required for this role. Candidates with regional exposure will be of added advantage. Whats on offer This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management across Asia. To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    Permanent role with an end user environmentExposure to latest technology About the companyOur Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an Application Support Engineer to be a part of their team to lead multiple Application projects.. About the job Your responsibility involves:Providing first level application remote support and assistance in a ticketing environmentGathering and analyzing user problems, troubleshooting and convey a solution either by resolving it at first contact or escalating it to the next level of support;Perform application system pilot testing before rolling out to Business User Testing Skills and experience required As a successful applicant, you will have at least 2 years of experience in Application support. Proven track record in supporting point of sale (POS) or retail application is required for this role. Candidates with regional exposure will be of added advantage. Whats on offer This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management across Asia. To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

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