regional learning & development manager.

Reporting to the Head of Human Resources, this is an impactful opportunity for a dedicated training & development professional to drive service excellence and elevate brand performance across multiple premium outlets.

• Create and deliver comprehensive training modules focused on guest engagement, operational quality and product knowledge.

• Launch creative engagement initiatives and team-building programs to energize the workforce and celebrate service wins.

• Perform detailed training needs assessments using performance data and guest feedback to identify growth areas.

• Establish and monitor standardized service protocols to ensure consistent brand delivery across all locations.

• Partner with operational leaders to coach onsite managers and strengthen the internal learning culture.

• Track and report on key development metrics and training effectiveness to the senior leadership team.

• Drive internal communication strategies to ensure every team member feels connected to the brand’s vision and core values.

about the manager/team
This role sits within a dynamic and collaborative team, driven by an open-minded and vibrant culture. If you are looking for a high-performance team that values agility and is fueled by supportive team members, this role is for you!

skills and experience required

• At least 8 years of experience in learning and development specifically within the food & beverage or luxury hospitality sectors.

• Proven track record in supervising training initiatives across a multi-unit business environment.

• Deep expertise in service excellence principles and the design of guest experience workflows.

• Strong facilitation skills with the ability to lead engaging sessions and coach diverse teams.

• Proficiency in developing training materials and utilizing digital learning tools to support staff growth.