Work with Voice Engineering team and follow guidelines and instructions from voice engineering team to support project / voice services in the Bank
Work with component support teams (e.g., Voice Operation, PMO, Server and Storage) to coordinate activities that required from the Bank
Follow the prescribed change process to schedule change and ensure proper documentation
Perform NICE system upgrades and Life Cycle Management.
Schedule vendor resources to perform works during off-hours and ensure all required parties are engaged via change process
Work with vendors (e.g., NICE / IPC / Cisco on-site support) to have end-to-end voice recording service delivery / testing
This role will be part of a team covering our daily business hours and will also be part of an ad-hoc support covering evenings and weekends for project related activities
Provide documentation for engineering support
skills and experience
Experience working in some manner within at least one of the following portfolios.
NICE Voice Recording Upgrades / Migrations and Life Cycle Management.
Managing NICE Playback Systems.
Deploying Mobile Voice Recording.
Enabling Voice Recording Encryption services.
Ability to manage and communicate effectively with stakeholders
Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
Provide broad technical view across platform, identifying technical dependencies, issues, risks, and impact on production Voice Recording environment
Deliver integration standards to reduce operational risk and deliver operational excellence
Define detailed technical requirements and scope of work for vendor or bank team for implementation
Drive business and control partner initiatives such as Compliance Assurance and Communications Surveillance
Assess impact of issues and/or regulatory requirements on product and production environment
Support automation initiatives with goal of delivering service excellence and meeting compliance requirements
Provide Voice Recording Application Management
Partner with regional Compliance officers, Audit, Global Information Security, Networks, and Technology Organization.
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)
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about the company
Our client is a multinational investment bank
about the job
Work with Voice Engineering team and follow guidelines and instructions from voice engineering team to support project / voice services in the Bank
Work with component support teams (e.g., Voice Operation, PMO, Server and Storage) to coordinate activities that required from the Bank
Follow the prescribed change process to schedule change and ensure proper documentation
Perform NICE system upgrades and Life Cycle Management.
Schedule vendor resources to perform works during off-hours and ensure all required parties are engaged via change process
Work with vendors (e.g., NICE / IPC / Cisco on-site support) to have end-to-end voice recording service delivery / testing
This role will be part of a team covering our daily business hours and will also be part of an ad-hoc support covering evenings and weekends for project related activities
Provide documentation for engineering support
skills and experience
...
Experience working in some manner within at least one of the following portfolios.
NICE Voice Recording Upgrades / Migrations and Life Cycle Management.
Managing NICE Playback Systems.
Deploying Mobile Voice Recording.
Enabling Voice Recording Encryption services.
Ability to manage and communicate effectively with stakeholders
Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
Provide broad technical view across platform, identifying technical dependencies, issues, risks, and impact on production Voice Recording environment
Deliver integration standards to reduce operational risk and deliver operational excellence
Define detailed technical requirements and scope of work for vendor or bank team for implementation
Drive business and control partner initiatives such as Compliance Assurance and Communications Surveillance
Assess impact of issues and/or regulatory requirements on product and production environment
Support automation initiatives with goal of delivering service excellence and meeting compliance requirements
Provide Voice Recording Application Management
Partner with regional Compliance officers, Audit, Global Information Security, Networks, and Technology Organization.
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)
show more
skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree
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