- One of the most prestigious luxury timepiece brands globally.
- Responsible for developing and executing client experience strategies that align with brand values to enhance customer journey.
Client Experience Manager (Luxury Timepiece)
about the company
Our client is a leader in the watch industry with a deep heritage, well-known for their craftsmanship and innovative designs. With concrete plans for the future, its objective is to develop new business opportunities and boost its presence in the market. It is looking to build a team of passionate change-drivers who will work closely with the management team to bring the organisation to new heights, and to deliver strong, fast and sustainable growth in 2024.
about the role:
- Formulate and execute a comprehensive client experience plan that aligns with their brand values and enhances every stage of the customer journey.
- Establish and nurture strong relationships with both current and potential clients to foster loyalty and advocacy for our brand.
- Stay informed about industry trends to ensure all client interactions reflect their brand's position as a leader in luxury watches.
- Identify opportunities for improvement and introduce initiatives to elevate client satisfaction.
- Work closely with internal teams to ensure a consistent high level service experience
- Oversee the client database, ensuring all information is accurate and communications are personalized.
- Create and implement outreach programs to engage clients and introduce them to our latest products and services.
- Partner with the sales team to deliver outstanding service and share product knowledge during client interactions.
- Provide assistance with appointments, special requests, and post-sale support to ensure a superior customer experience.
- Identify VIP clients and develop customized strategies to build long-term relationships.
- Serve as a brand ambassador within the boutique, sharing in-depth knowledge of our timepieces and their rich heritage.
- Participate in boutique events and marketing initiatives to create memorable and engaging client experiences.
- Plan and execute events and marketing initiatives to create memorable client experiences.
- Work closely with the HR and Retail teams to train retail staff in order to enhance client experience in stores.
skills and experience required:
- At least 4 years of client experience / customer service experience in Luxury retail or hospitality industry.
- Open to working retail hours
- Strong communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Excellent organizational skills and attention to detail.
- Passion for luxury watches and an in-depth understanding of the industry.
- Ability to work collaboratively with cross-functional teams.
- Proactive and solution-oriented approach to client experience.
If you feel you are the right person for the job, I'd love to hear from you! Please hit the apply button directly.
(EA: 94C3609/ R23112482)
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