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    • permanent
    • S$2,500 - S$3,400 per month
    • full-time
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. My client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the job You will be responsible for managing a portfolio of Korean Customers to ensure timely collection of Accounts Receivable (AR). You will perform credit risk assessment analysis of existing and new Korean customer and assist customer to channel dispute and queries to relevant internal functions. Furthermore, you will participate in process/ customer experience improvement projects, staying engaged within the business and provide expertise as a member of the Customer Service team. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. The ability to speak and write fluently in Koreanis essental to liaise with Korean customers via phone/ emails. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$5,000 - S$6,000 per month
    • full-time
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the companyMy client is an international shipping company, providing fast and reliable express delivery & air freight services to more than 220 countries and territories around the world.about the jobYou will be part of the core team to foster Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific & Middle East India South Africa (AMEA) region. The CEPE team drives, leads and enables transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve AMEA strategies and growth ambitions. This position will be responsible for Capacity Planning, Scheduling Planning & Real-time floor management. You are to provide support on short-, mid- and long-term forecasting, capacity planning, and publishing schedules to operations to have the right size for the forecasted demand and ensure balanced SLs across AMEA markets.You will be responsible for driving the CE Operational excellence & analytics agenda in AMEA so as to support CE transformation strategic planning. This position will provide strategic direction of CE Operations Workforce Management, you are to coordinate efforts with team members to support the use of regional Business Intelligence & WorkForce Management best practices, ensuring business planning processes are consistently and appropriately documented.About the teamThis position reports directly to the Manager of the Customer Experience Planning and Engineering Department.skills and experience requiredYou should be a Degree holder with at least 5 years of relevant industry experience in WorkForce Management in a call centre environment with recent focus on forecasting for complex and dynamic programs. To excel in this role, you should possess a detailed understanding of contact center metrics and relational impacts as well as the technical understanding and experience with call center tools, telephony systems and contact management center systems. The incumbent would require leadership ability and good interpersonal skills to be able to lead a team and establish good rapport with clients. Effective Communication skills is necessary to present business insights in a structured, data-driven manner, and deliver complex concepts to the non-technical public. Good technical exposure to Oracle SQL Developer, MS SQL Management Studio, SAP Business Objects, Spotfire, Power BI and SAP Analytics Cloud Experience is advantageous.. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$4,000 - S$4,800 per month
    • full-time
    about the companyMy client is a government-funded accreditation body that maintains and upholds professional standards in the community. If you are excited to work in a company that helps to build a community implementing value-added changes for people and organisations, apply now! about the jobYour key focus in this role is to drive customer satisfaction while maintaining superb levels of service quality throughout their experience. You will be required to manage escalated issues and customer complaints by identifying the root causes and ensuring prompt resolution of such matters. You will need to manage and conduct regular customer satisfaction surveys and analyse the survey results to identify gaps and recommend improvements. The incumbent will also be expected to develop customer journey maps to capture key touchpoints with customers and to proactively identify and evaluate opportunities to streamline processes to push for continuous improvements. Other administrative duties, such as generation of reports, will be assigned to you on an ad-hoc basis by the Head of Department (HOD). about the manager/teamYou will be reporting directly to the HOD and will work closely with the team taking care of customer experience. skills and experience requiredYou should be tertiary educated and have at least 5 years of experience in a similar role, preferably in customer service operations or in client servicing. Being tech-savvy to recommend suitable IT tools and solutions to enhance customer experience, will help contribute to your success in this role. The ability to multi-task and to manage various priorities effectively without compromising on attention to detail are important for this position. To excel in the role, you will need to be able to make sound judgements and provide plausible solutions in an ambiguous environment. In return, you will receive a monthly basic salary of up to $4,800 and get the opportunity to work alongside like-minded colleagues in a company that strengthens and guides the professionals in the community to be key enablers in their organisations.. To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    about the companyMy client is a government-funded accreditation body that maintains and upholds professional standards in the community. If you are excited to work in a company that helps to build a community implementing value-added changes for people and organisations, apply now! about the jobYour key focus in this role is to drive customer satisfaction while maintaining superb levels of service quality throughout their experience. You will be required to manage escalated issues and customer complaints by identifying the root causes and ensuring prompt resolution of such matters. You will need to manage and conduct regular customer satisfaction surveys and analyse the survey results to identify gaps and recommend improvements. The incumbent will also be expected to develop customer journey maps to capture key touchpoints with customers and to proactively identify and evaluate opportunities to streamline processes to push for continuous improvements. Other administrative duties, such as generation of reports, will be assigned to you on an ad-hoc basis by the Head of Department (HOD). about the manager/teamYou will be reporting directly to the HOD and will work closely with the team taking care of customer experience. skills and experience requiredYou should be tertiary educated and have at least 5 years of experience in a similar role, preferably in customer service operations or in client servicing. Being tech-savvy to recommend suitable IT tools and solutions to enhance customer experience, will help contribute to your success in this role. The ability to multi-task and to manage various priorities effectively without compromising on attention to detail are important for this position. To excel in the role, you will need to be able to make sound judgements and provide plausible solutions in an ambiguous environment. In return, you will receive a monthly basic salary of up to $4,800 and get the opportunity to work alongside like-minded colleagues in a company that strengthens and guides the professionals in the community to be key enablers in their organisations.. To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • contract
    • S$2,500 - S$3,000 per month
    • full-time
    Located in MacPherson 1 year contract Full Benefits paying up to $3000 About the companyOur client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.This entry level position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of Spare Parts, Administration, Sales Support, and Customer Service Co-ordination. about the role You will be supporting the Customer Service Manager in the admin task and support commercial task i.e create quotation ,create sales order and after sales support , manage customer order and enquiry, maintenance invoice support. Beside handling the orders, you need to need to support internal department with contract requirement to ensure business objectives are met. skills and requirementIn order to qualify for the role, you need to be proficient in SAP application and ability to read and understand basic engineering drawings will be advantageous. You need to be certified with at least a diploma in Technical or business related for this role and with 1-2 years working experience in a similar position. Don't wait and write in now as this is an immediate position! To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    Located in MacPherson 1 year contract Full Benefits paying up to $3000 About the companyOur client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.This entry level position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of Spare Parts, Administration, Sales Support, and Customer Service Co-ordination. about the role You will be supporting the Customer Service Manager in the admin task and support commercial task i.e create quotation ,create sales order and after sales support , manage customer order and enquiry, maintenance invoice support. Beside handling the orders, you need to need to support internal department with contract requirement to ensure business objectives are met. skills and requirementIn order to qualify for the role, you need to be proficient in SAP application and ability to read and understand basic engineering drawings will be advantageous. You need to be certified with at least a diploma in Technical or business related for this role and with 1-2 years working experience in a similar position. Don't wait and write in now as this is an immediate position! To apply online, please click on the appropriate link. EA: 94C3609 / R1110392.
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,800 - S$3,500, per month, commision, bonus
    • full-time
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    about the companyMy client is a market leader in the payments and services industry with a strong global presence and is headquartered in Europe. They are looking for a customer-centric coordinator, who will function as a bridge between customers and suppliers, to facilitate the processing of orders. about the jobIn this role, you will be responsible to ensure and maintain excellent service levels extended to customers and vendors while managing the end-to-end process of order management. This includes processing of orders, addressing queries, liaising with vendors on order-related issues, and managing the shipping and delivery of items to the customers. You will be interacting with customers, mainly from Mandarin-speaking countries, via phone calls and emails and will be required to liaise with a network of vendors and suppliers worldwide. The updating and maintenance of order-related information recorded in the system, as well as the preparation and submission of order-related reports will also fall under your care. about the manager/teamYou will be reporting directly to the manager based in India and will work closely with one other colleague in the Singapore team. skills and experience requiredThe ideal candidate will be tertiary educated and come with at least 4 years of experience in roles related to customer service, order management or vendor management. You will need to have great communication and interpersonal skills to build and maintain good relationships with your stakeholders, and be a resourceful and solution-oriented team player to be quick to adapt to different challenges. To excel in this role, you will need to be organised, meticulous and have good multitasking and prioritisation skills to manage all orders on hand concurrently. Candidates should be able to speak and write Mandarin as it will be required of you to communicate with Mandarin-speaking clients, who are unable to converse in English, via phone calls and emails. . To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    about the companyMy client is a market leader in the payments and services industry with a strong global presence and is headquartered in Europe. They are looking for a customer-centric coordinator, who will function as a bridge between customers and suppliers, to facilitate the processing of orders. about the jobIn this role, you will be responsible to ensure and maintain excellent service levels extended to customers and vendors while managing the end-to-end process of order management. This includes processing of orders, addressing queries, liaising with vendors on order-related issues, and managing the shipping and delivery of items to the customers. You will be interacting with customers, mainly from Mandarin-speaking countries, via phone calls and emails and will be required to liaise with a network of vendors and suppliers worldwide. The updating and maintenance of order-related information recorded in the system, as well as the preparation and submission of order-related reports will also fall under your care. about the manager/teamYou will be reporting directly to the manager based in India and will work closely with one other colleague in the Singapore team. skills and experience requiredThe ideal candidate will be tertiary educated and come with at least 4 years of experience in roles related to customer service, order management or vendor management. You will need to have great communication and interpersonal skills to build and maintain good relationships with your stakeholders, and be a resourceful and solution-oriented team player to be quick to adapt to different challenges. To excel in this role, you will need to be organised, meticulous and have good multitasking and prioritisation skills to manage all orders on hand concurrently. Candidates should be able to speak and write Mandarin as it will be required of you to communicate with Mandarin-speaking clients, who are unable to converse in English, via phone calls and emails. . To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My Client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. About the job As a Client Service Executive, you will be working closely with the sales personnel in providing excellent customer service to clients. Your job responsibilities include attending to customer’s enquiries and coordinating client’s appointments. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes, ensure an organised record of customer’s accounts, compile customer service service reports and participate actively in the weekly sales/operations meetings. About the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. Skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in the customer service/ sales department. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, proactive, possess great attention to details and a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,200 - S$3,600 per month
    • full-time
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,500 - S$4,000 per month
    • full-time
    about the company. My client is a global logistics and freight forwarding company headquartered in Hong Kong. With offices around the world, they specialize in global logistics between Asia and the United States and Europe and are committed to providing exceptional levels of customer service and dedicated to helping businesses manage shipment requirements with speed, accuracy and reliability. about the job As a Personal Assistant cum Office Manager, you will be expected to perform the full spectrum of secretariat and business support functions. This includes managing an extremely active calendar of appointments, coordinating meeting arrangements, minutes-taking, composing email correspondence and providing support in the maintenance of the office space. You will also be expected to provide a bridge for smooth communication between the Managing Director and internal departments and participate regularly in team meetings. about the manager/team This position reports directly to the Managing Director. You will be expected to work closely with various business/operation units to meet corporate needs. skills and experience required The incumbent should be tertiary educated with at least 2 years of experience in providing secretarial and administrative support to business executives. To succeed in this role, you must possess high organisation skills and inductive reasoning aptitude to coordinate multiple stakeholders and drive initiatives. It is essential that you have great interpersonal and communication skills with a strong command in both english and mandarin to communicate with stakeholders of various nationalities. The ideal incumbent should also be meticulous, resourceful, independent with a demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577)
    about the company. My client is a global logistics and freight forwarding company headquartered in Hong Kong. With offices around the world, they specialize in global logistics between Asia and the United States and Europe and are committed to providing exceptional levels of customer service and dedicated to helping businesses manage shipment requirements with speed, accuracy and reliability. about the job As a Personal Assistant cum Office Manager, you will be expected to perform the full spectrum of secretariat and business support functions. This includes managing an extremely active calendar of appointments, coordinating meeting arrangements, minutes-taking, composing email correspondence and providing support in the maintenance of the office space. You will also be expected to provide a bridge for smooth communication between the Managing Director and internal departments and participate regularly in team meetings. about the manager/team This position reports directly to the Managing Director. You will be expected to work closely with various business/operation units to meet corporate needs. skills and experience required The incumbent should be tertiary educated with at least 2 years of experience in providing secretarial and administrative support to business executives. To succeed in this role, you must possess high organisation skills and inductive reasoning aptitude to coordinate multiple stakeholders and drive initiatives. It is essential that you have great interpersonal and communication skills with a strong command in both english and mandarin to communicate with stakeholders of various nationalities. The ideal incumbent should also be meticulous, resourceful, independent with a demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577)
    • permanent
    • S$2,500 - S$4,000 per month
    • full-time
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Japanese language ability is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Japanese language ability is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$2,800 - S$3,000, per month, commision, bonus
    • full-time
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$7,000 - S$11,000 per month
    • full-time
    about the company. The company is a European MNC that provides medical devices to fight cancer and other radio-therapies. Each device costs millions of dollars for hospitals and medical centres to purchase, and there is additional revenue earned when the devices require regular servicing. The role of the Service Operations Manager is to work with the sales team to ensure continued sales revenue generation through serving contracts, as well as to manage Field Service Engineers to ensure that their servicing work is of company standards. about the job The Service Operations Manager is responsible for strategically managing the treatment solutions business for ASEAN region. Key activities in the role include ensuring operational activities in the area of responsibility are effectively managed and delivered against service targets, and that customer satisfaction is continuously monitored and optimised. The role will work alongside the Sales and Order Fulfilment teams to ensure a cohesive and seamless service process delivered across the Business Unit. You will lead and develop the Service organisation to ensure that customer service and support is delivered efficiently across the BU’s, meeting customer service levels and exceeding customer expectations in service quality. In addition, you would need to liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environment and subsequently advising the regional service teams on the actions necessary to address issues or maximise opportunities about the manager / team You would report to the Senior Service Director who is based in Hong Kong, and there is a team of 5 Field Service Engineers in Singapore reporting to you. This role would entail regional work in Indonesia, Vietnam, the Philippines and other ASEAN countries and there would be planned 10-30% business travel in future. skills & requirements for the role You do not need technical knowledge but a Degree in Engineering would be preferred so that you would be able to learn and understand the medical devices quickly. The ideal incumbent should possess regional experience with at least 5 years of field service operation experience. This role is well-suited for a capable leader with the ability to organise, train and supervise personnel, as well as capable of managing the operation, including personnel and standards of performance and work output to satisfy customer’s service needs. You must also possess executive presence with excellent communication skills (verbal and written), and be extremely customer-service focused. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the company. The company is a European MNC that provides medical devices to fight cancer and other radio-therapies. Each device costs millions of dollars for hospitals and medical centres to purchase, and there is additional revenue earned when the devices require regular servicing. The role of the Service Operations Manager is to work with the sales team to ensure continued sales revenue generation through serving contracts, as well as to manage Field Service Engineers to ensure that their servicing work is of company standards. about the job The Service Operations Manager is responsible for strategically managing the treatment solutions business for ASEAN region. Key activities in the role include ensuring operational activities in the area of responsibility are effectively managed and delivered against service targets, and that customer satisfaction is continuously monitored and optimised. The role will work alongside the Sales and Order Fulfilment teams to ensure a cohesive and seamless service process delivered across the Business Unit. You will lead and develop the Service organisation to ensure that customer service and support is delivered efficiently across the BU’s, meeting customer service levels and exceeding customer expectations in service quality. In addition, you would need to liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environment and subsequently advising the regional service teams on the actions necessary to address issues or maximise opportunities about the manager / team You would report to the Senior Service Director who is based in Hong Kong, and there is a team of 5 Field Service Engineers in Singapore reporting to you. This role would entail regional work in Indonesia, Vietnam, the Philippines and other ASEAN countries and there would be planned 10-30% business travel in future. skills & requirements for the role You do not need technical knowledge but a Degree in Engineering would be preferred so that you would be able to learn and understand the medical devices quickly. The ideal incumbent should possess regional experience with at least 5 years of field service operation experience. This role is well-suited for a capable leader with the ability to organise, train and supervise personnel, as well as capable of managing the operation, including personnel and standards of performance and work output to satisfy customer’s service needs. You must also possess executive presence with excellent communication skills (verbal and written), and be extremely customer-service focused. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$3,200 - S$3,600 per month
    • full-time
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,800 - S$3,000, per month, commision, bonus
    • full-time
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • contract
    • S$2,200 - S$2,800 per year
    • full-time
    Located in the Kaki Bukit Paying up to $2800 1 year renewal contract About the company Based along the north line , our client is a well established MNC seeking a Customer Financial Service Representative to join their dynamic and stable culture. This is a 1 year renewal role and requires an individual that will bring a "can do" attitude to a hard working and supportive team.This is an excellent opportunity for an Customer service executive to join a unique, progressive and stable MNC firm in this exciting 1 year opportunity. You must be available to interview and start immediately. About the roleYour role supporting a vibrant office and working within a supportive team, your role would involve:・Perform Collection and improve AR performance of APAC customers.・Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that affects customer’s payment performance.・Assisting customer in resolving billing related issues.・Perform administrative tasks related to credit and collection.・Printing and handling high volume of paperwork for mailing.・Managing and filing of hardcopy documents and receipts.・Handle huge volume of shipments and invoice data using Excel Sheet.・Communicate with internal & external customers via email in formal Japanese.・Investigate and find solutions/alternatives to resolve Customer's inquiries regarding shipments, invoices, or billing.・Ad-hoc duties as per business requirements. Skills and Experience ・Japanese Language skills equivalent to JLPT N2 and above due to the Japan market they are working with and some them are native speakers only.・Fluent in written and spoken English and Japanese due to the targeted Japan market and some of them are native speakers only. ・A team player with good customer service skills and results driven.・Good planning, organizational, problem solving and communication skills are essential. To apply online, please click on the appropriate link. Alternatively, please contact Wai Ling on 6510 3635 EA: 94C3609 / R1110392.
    Located in the Kaki Bukit Paying up to $2800 1 year renewal contract About the company Based along the north line , our client is a well established MNC seeking a Customer Financial Service Representative to join their dynamic and stable culture. This is a 1 year renewal role and requires an individual that will bring a "can do" attitude to a hard working and supportive team.This is an excellent opportunity for an Customer service executive to join a unique, progressive and stable MNC firm in this exciting 1 year opportunity. You must be available to interview and start immediately. About the roleYour role supporting a vibrant office and working within a supportive team, your role would involve:・Perform Collection and improve AR performance of APAC customers.・Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that affects customer’s payment performance.・Assisting customer in resolving billing related issues.・Perform administrative tasks related to credit and collection.・Printing and handling high volume of paperwork for mailing.・Managing and filing of hardcopy documents and receipts.・Handle huge volume of shipments and invoice data using Excel Sheet.・Communicate with internal & external customers via email in formal Japanese.・Investigate and find solutions/alternatives to resolve Customer's inquiries regarding shipments, invoices, or billing.・Ad-hoc duties as per business requirements. Skills and Experience ・Japanese Language skills equivalent to JLPT N2 and above due to the Japan market they are working with and some them are native speakers only.・Fluent in written and spoken English and Japanese due to the targeted Japan market and some of them are native speakers only. ・A team player with good customer service skills and results driven.・Good planning, organizational, problem solving and communication skills are essential. To apply online, please click on the appropriate link. Alternatively, please contact Wai Ling on 6510 3635 EA: 94C3609 / R1110392.
    • permanent
    • S$3,500 - S$4,000 per month
    • full-time
    about the companyMy client is a global logistics and freight forwarding company headquartered in Hong Kong. With offices around the world, they specialize in global logistics between Asia and the United States and Europe and are committed to providing exceptional levels of customer service and dedicated to helping businesses manage shipment requirements with speed, accuracy and reliability.about the jobAs a Personal Assistant cum Office Manager, you will be expected to perform the full spectrum of secretariat and business support functions. This includes managing an extremely active calendar of appointments, coordinating meeting arrangements, minutes-taking, composing email correspondence and providing support in the maintenance of the office space.You will also be expected to provide a bridge for smooth communication between the Managing Director and internal departments and participate regularly in team meetings.about the manager/teamThis position reports directly to the Managing Director. You will be expected to work closely with various business/operation units to meet corporate needs.skills and experience requiredThe incumbent should be tertiary educated with at least 2 years of experience in providing secretarial and administrative support to business executives. To succeed in this role, you must possess high organisation skills and inductive reasoning aptitude to coordinate multiple stakeholders and drive initiatives. It is essential that you have great interpersonal and communication skills with a strong command in both english and mandarin to communicate with stakeholders of various nationalities. The ideal incumbent should also be meticulous, resourceful, independent with a demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.. (EA: 94C3609/ R2196577)
    about the companyMy client is a global logistics and freight forwarding company headquartered in Hong Kong. With offices around the world, they specialize in global logistics between Asia and the United States and Europe and are committed to providing exceptional levels of customer service and dedicated to helping businesses manage shipment requirements with speed, accuracy and reliability.about the jobAs a Personal Assistant cum Office Manager, you will be expected to perform the full spectrum of secretariat and business support functions. This includes managing an extremely active calendar of appointments, coordinating meeting arrangements, minutes-taking, composing email correspondence and providing support in the maintenance of the office space.You will also be expected to provide a bridge for smooth communication between the Managing Director and internal departments and participate regularly in team meetings.about the manager/teamThis position reports directly to the Managing Director. You will be expected to work closely with various business/operation units to meet corporate needs.skills and experience requiredThe incumbent should be tertiary educated with at least 2 years of experience in providing secretarial and administrative support to business executives. To succeed in this role, you must possess high organisation skills and inductive reasoning aptitude to coordinate multiple stakeholders and drive initiatives. It is essential that you have great interpersonal and communication skills with a strong command in both english and mandarin to communicate with stakeholders of various nationalities. The ideal incumbent should also be meticulous, resourceful, independent with a demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.. (EA: 94C3609/ R2196577)
    • permanent
    • S$2,800 - S$3,000, per month, commision, bonus
    • full-time
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position works cloesly with the Senior Sales Consultant and reports directly to the Centre Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,500 - S$4,000 per month
    • full-time
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Japanese language ability is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    about the company. The company is a US MNC and a worldwide famous global delivery firm. about the job In this role you will be responsible for account receivable (AR) management for customers from Japan. You will be working from the Financial Service Center based in Singapore. You will perform credit assessment for new and existing customers, do AR follow up with customers on overdue payment, as well as assist in channel customer invoice dispute or payment application to internal team for follow up. about the manager/team You will report to the Senior Manager of the Financial Service Centre and working alongside a big team of colleagues who are all Customer Finance Services Representatives of various language skills. skills & requirements for the role You should be an effective communicator able to interact with customers of different demographics. You should also possess the ability to interact with customers via emails and phone calls to achieve work responsibility and solve problems. In addition, you must know how to use Excel and be able to learn new systems well. Japanese language ability is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan (EA: 94C3609/ R2196577)
    • permanent
    • S$7,000 - S$11,000 per month
    • full-time
    about the companyThe company is a European MNC that provides medical devices to fight cancer and other radio-therapies. Each device costs millions of dollars for hospitals and medical centres to purchase, and there is additional revenue earned when the devices require regular servicing. The role of the Service Operations Manager is to work with the sales team to ensure continued sales revenue generation through serving contracts, as well as to manage Field Service Engineers to ensure that their servicing work is of company standards.about the jobThe Service Operations Manager is responsible for strategically managing the treatment solutions business for ASEAN region. Key activities in the role include ensuring operational activities in the area of responsibility are effectively managed and delivered against service targets, and that customer satisfaction is continuously monitored and optimised. The role will work alongside the Sales and Order Fulfilment teams to ensure a cohesive and seamless service process delivered across the Business Unit. You will lead and develop the Service organisation to ensure that customer service and support is delivered efficiently across the BU’s, meeting customer service levels and exceeding customer expectations in service quality. In addition, you would need to liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environment and subsequently advising the regional service teams on the actions necessary to address issues or maximise opportunitiesabout the manager / teamYou would report to the Senior Service Director who is based in Hong Kong, and there is a team of 5 Field Service Engineers in Singapore reporting to you. This role would entail regional work in Indonesia, Vietnam, the Philippines and other ASEAN countries and there would be planned 10-30% business travel in future.skills & requirements for the roleYou do not need technical knowledge but a Degree in Engineering would be preferred so that you would be able to learn and understand the medical devices quickly. The ideal incumbent should possess regional experience with at least 5 years of field service operation experience. This role is well-suited for a capable leader with the ability to organise, train and supervise personnel, as well as capable of managing the operation, including personnel and standards of performance and work output to satisfy customer’s service needs. You must also possess executive presence with excellent communication skills (verbal and written), and be extremely customer-service focused.. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the companyThe company is a European MNC that provides medical devices to fight cancer and other radio-therapies. Each device costs millions of dollars for hospitals and medical centres to purchase, and there is additional revenue earned when the devices require regular servicing. The role of the Service Operations Manager is to work with the sales team to ensure continued sales revenue generation through serving contracts, as well as to manage Field Service Engineers to ensure that their servicing work is of company standards.about the jobThe Service Operations Manager is responsible for strategically managing the treatment solutions business for ASEAN region. Key activities in the role include ensuring operational activities in the area of responsibility are effectively managed and delivered against service targets, and that customer satisfaction is continuously monitored and optimised. The role will work alongside the Sales and Order Fulfilment teams to ensure a cohesive and seamless service process delivered across the Business Unit. You will lead and develop the Service organisation to ensure that customer service and support is delivered efficiently across the BU’s, meeting customer service levels and exceeding customer expectations in service quality. In addition, you would need to liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environment and subsequently advising the regional service teams on the actions necessary to address issues or maximise opportunitiesabout the manager / teamYou would report to the Senior Service Director who is based in Hong Kong, and there is a team of 5 Field Service Engineers in Singapore reporting to you. This role would entail regional work in Indonesia, Vietnam, the Philippines and other ASEAN countries and there would be planned 10-30% business travel in future.skills & requirements for the roleYou do not need technical knowledge but a Degree in Engineering would be preferred so that you would be able to learn and understand the medical devices quickly. The ideal incumbent should possess regional experience with at least 5 years of field service operation experience. This role is well-suited for a capable leader with the ability to organise, train and supervise personnel, as well as capable of managing the operation, including personnel and standards of performance and work output to satisfy customer’s service needs. You must also possess executive presence with excellent communication skills (verbal and written), and be extremely customer-service focused.. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$3,000 - S$4,000 per month
    • full-time
    about the company. Headquartered in Switzerland with more than 7000 employees worldwide, my client is a global leader in the aesthetic dentistry department. As a comprehensive solution provider, my client takes a holistic approach, offering training, support and a wide range of services to dental practitioners, clinics and laboratories all over the world. If you seek to be a part of an organisation that stands for excellence, innovation and quality, apply now. about the job As a Customer Service Specialist, you will be expected to provide impeccable service support to the providers of the organisation. This role requires you to attend to inbound enquiries via phone, chat and email, manage invoicing/billing for the company’s products, work closely with providers and account representatives to handle any arising issues on the usage of the digital platform and provide insights to enhance service delivery, You will have to take part in company meetings and stay up to date on your knowledge of orthodontics and industry trends. Additionally,you are to work collaboratively across all departments to maintain a world class provider experience. about the manager/team This position operates within the Provider Services department. This department is the company’s front line when it comes to communicating and connecting with the providers. You will work diligently to provide excellent service and support to providers and account representatives regarding cases, IT issues, merchandise, billing and general enquiries. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be driven, proactive, able to work well in a fast paced environment and be well versed in SAP. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. Headquartered in Switzerland with more than 7000 employees worldwide, my client is a global leader in the aesthetic dentistry department. As a comprehensive solution provider, my client takes a holistic approach, offering training, support and a wide range of services to dental practitioners, clinics and laboratories all over the world. If you seek to be a part of an organisation that stands for excellence, innovation and quality, apply now. about the job As a Customer Service Specialist, you will be expected to provide impeccable service support to the providers of the organisation. This role requires you to attend to inbound enquiries via phone, chat and email, manage invoicing/billing for the company’s products, work closely with providers and account representatives to handle any arising issues on the usage of the digital platform and provide insights to enhance service delivery, You will have to take part in company meetings and stay up to date on your knowledge of orthodontics and industry trends. Additionally,you are to work collaboratively across all departments to maintain a world class provider experience. about the manager/team This position operates within the Provider Services department. This department is the company’s front line when it comes to communicating and connecting with the providers. You will work diligently to provide excellent service and support to providers and account representatives regarding cases, IT issues, merchandise, billing and general enquiries. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be driven, proactive, able to work well in a fast paced environment and be well versed in SAP. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,800 - S$3,000, per month, commision, bonus
    • full-time
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,200 - S$3,600 per month
    • full-time
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$100,000 - S$200,000 per year
    • full-time
    about the company. The company is a leading global crypto finance service provider headquartered in Singapore and with global offices in US and Asia. The company has so far traded over $500 billion across 100+ electronic exchanges, with over $1.5 billion in assets under management. They have strong internal regulations to comply with the Monetary Authority of Singapore and this role comes as a result of a global expansion of their customer service footprint. about the job In this role you will scale up the customer service team and bring on more local talent to support and drive global expansion. You will effectively build and lead the CS team, motivating, supporting and coaching them. In addition, you will proactively look for ways to improve the existing service processes and system. You will also establish a standard policy and procedure to ensure customer complaints are managed through an effective and consistent process, as well as create and maintain open feedback loops, taking time to analyze, understand and present the data received to help optimize our products and services. You should also coordinate communications and facilitate collaborations with other departments. skills & requirements for the job The ideal incumbent must have a minimum 8 years of experience in customer service, with experience in managing a regional or global team. You should also possess good experience in formulating customer service policies, guidelines & standard procedure. This role is well-suited for somebody with good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels. Relevant working experience in financial technology/crypto is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the company. The company is a leading global crypto finance service provider headquartered in Singapore and with global offices in US and Asia. The company has so far traded over $500 billion across 100+ electronic exchanges, with over $1.5 billion in assets under management. They have strong internal regulations to comply with the Monetary Authority of Singapore and this role comes as a result of a global expansion of their customer service footprint. about the job In this role you will scale up the customer service team and bring on more local talent to support and drive global expansion. You will effectively build and lead the CS team, motivating, supporting and coaching them. In addition, you will proactively look for ways to improve the existing service processes and system. You will also establish a standard policy and procedure to ensure customer complaints are managed through an effective and consistent process, as well as create and maintain open feedback loops, taking time to analyze, understand and present the data received to help optimize our products and services. You should also coordinate communications and facilitate collaborations with other departments. skills & requirements for the job The ideal incumbent must have a minimum 8 years of experience in customer service, with experience in managing a regional or global team. You should also possess good experience in formulating customer service policies, guidelines & standard procedure. This role is well-suited for somebody with good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels. Relevant working experience in financial technology/crypto is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Rebecca Koh (EA: 94C3609/ R2198637 )
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Rebecca Koh (EA: 94C3609/ R2198637 )
    • permanent
    • S$3,200 - S$3,600 per month
    • full-time
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    About the company. My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now. About the job As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary. About the manager/team This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts. Skills and experience required The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$3,000 - S$4,000 per month
    • full-time
    about the company. Headquartered in Switzerland with more than 7000 employees worldwide, my client is a global leader in the aesthetic dentistry department. As a comprehensive solution provider, my client takes a holistic approach, offering training, support and a wide range of services to dental practitioners, clinics and laboratories all over the world. If you seek to be a part of an organisation that stands for excellence, innovation and quality, apply now. about the job As a Customer Service Specialist, you will be expected to provide impeccable service support to the providers of the organisation. This role requires you to attend to inbound enquiries via phone, chat and email, manage invoicing/billing for the company’s products, work closely with providers and account representatives to handle any arising issues on the usage of the digital platform and provide insights to enhance service delivery, You will have to take part in company meetings and stay up to date on your knowledge of orthodontics and industry trends. Additionally,you are to work collaboratively across all departments to maintain a world class provider experience. about the manager/team This position operates within the Provider Services department. This department is the company’s front line when it comes to communicating and connecting with the providers. You will work diligently to provide excellent service and support to providers and account representatives regarding cases, IT issues, merchandise, billing and general enquiries. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be driven, proactive, able to work well in a fast paced environment and be well versed in SAP. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. Headquartered in Switzerland with more than 7000 employees worldwide, my client is a global leader in the aesthetic dentistry department. As a comprehensive solution provider, my client takes a holistic approach, offering training, support and a wide range of services to dental practitioners, clinics and laboratories all over the world. If you seek to be a part of an organisation that stands for excellence, innovation and quality, apply now. about the job As a Customer Service Specialist, you will be expected to provide impeccable service support to the providers of the organisation. This role requires you to attend to inbound enquiries via phone, chat and email, manage invoicing/billing for the company’s products, work closely with providers and account representatives to handle any arising issues on the usage of the digital platform and provide insights to enhance service delivery, You will have to take part in company meetings and stay up to date on your knowledge of orthodontics and industry trends. Additionally,you are to work collaboratively across all departments to maintain a world class provider experience. about the manager/team This position operates within the Provider Services department. This department is the company’s front line when it comes to communicating and connecting with the providers. You will work diligently to provide excellent service and support to providers and account representatives regarding cases, IT issues, merchandise, billing and general enquiries. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be driven, proactive, able to work well in a fast paced environment and be well versed in SAP. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    • permanent
    • S$2,800 - S$3,000, per month, commision, bonus
    • full-time
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
    about the company. My client is a health consultancy firm, providing medically tailored programmes designed to mitigate any health and ageing concerns aimed to keep individuals' physical and mental performances at its optimum. If you seek to be a part of an organisation that represents change, to innovate and reform the way age-related diseases are viewed and treated in the world, apply now. about the job They are in search of a result-oriented sales professional who is driven and motivated to be a part of the organisation. Your job responsibilities include generating sales lead by actively servicing existing accounts and promoting new account acquisition, attending to customer’s enquiries and providing excellent customer service, consolidating feedback to management team to enhance sales performance, and producing reports and presentation materials as required. You will also be expected to provide immaculate sales follow-up and after-sales service, handle customer disputes and ensure an organised record of sales activities in the CRM system . about the manager/team This position sits within the Sales and Marketing Department and reports directly to the General Manager. skills and experience required The incumbent should be tertiary educated and come with at least 2 years of relevant experience in a sales-focused environment. To succeed in this role, you must be adaptable and possess high levels of problem solving ability to identify and resolve arising issues in a timely and efficient manner. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be independent, resourceful, and possessing a willingness to learn and explore new skills. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 )
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