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7 jobs found for Customer service manager in Singapore

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    • permanent
    • S$100,000 - S$200,000 per year
    • full-time
    about the companyThe company is a leading global crypto finance service provider headquartered in Singapore and with global offices in US and Asia. The company has so far traded over $500 billion across 100+ electronic exchanges, with over $1.5 billion in assets under management. They have strong internal regulations to comply with the Monetary Authority of Singapore and this role comes as a result of a global expansion of their customer service footprint.about the jobIn this role you will scale up the customer service team and bring on more local talent to support and drive global expansion. You will effectively build and lead the CS team, motivating, supporting and coaching them. In addition, you will proactively look for ways to improve the existing service processes and system. You will also establish a standard policy and procedure to ensure customer complaints are managed through an effective and consistent process, as well as create and maintain open feedback loops, taking time to analyze, understand and present the data received to help optimize our products and services. You should also coordinate communications and facilitate collaborations with other departments.skills & requirements for the jobThe ideal incumbent must have a minimum 8 years of experience in customer service, with experience in managing a regional or global team. You should also possess good experience in formulating customer service policies, guidelines & standard procedure. This role is well-suited for somebody with good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels. Relevant working experience in financial technology/crypto is advantageous.. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the companyThe company is a leading global crypto finance service provider headquartered in Singapore and with global offices in US and Asia. The company has so far traded over $500 billion across 100+ electronic exchanges, with over $1.5 billion in assets under management. They have strong internal regulations to comply with the Monetary Authority of Singapore and this role comes as a result of a global expansion of their customer service footprint.about the jobIn this role you will scale up the customer service team and bring on more local talent to support and drive global expansion. You will effectively build and lead the CS team, motivating, supporting and coaching them. In addition, you will proactively look for ways to improve the existing service processes and system. You will also establish a standard policy and procedure to ensure customer complaints are managed through an effective and consistent process, as well as create and maintain open feedback loops, taking time to analyze, understand and present the data received to help optimize our products and services. You should also coordinate communications and facilitate collaborations with other departments.skills & requirements for the jobThe ideal incumbent must have a minimum 8 years of experience in customer service, with experience in managing a regional or global team. You should also possess good experience in formulating customer service policies, guidelines & standard procedure. This role is well-suited for somebody with good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels. Relevant working experience in financial technology/crypto is advantageous.. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$100,000 - S$200,000 per year
    • full-time
    about the company. The company is a leading global crypto finance service provider headquartered in Singapore and with global offices in US and Asia. The company has so far traded over $500 billion across 100+ electronic exchanges, with over $1.5 billion in assets under management. They have strong internal regulations to comply with the Monetary Authority of Singapore and this role comes as a result of a global expansion of their customer service footprint. about the job In this role you will scale up the customer service team and bring on more local talent to support and drive global expansion. You will effectively build and lead the CS team, motivating, supporting and coaching them. In addition, you will proactively look for ways to improve the existing service processes and system. You will also establish a standard policy and procedure to ensure customer complaints are managed through an effective and consistent process, as well as create and maintain open feedback loops, taking time to analyze, understand and present the data received to help optimize our products and services. You should also coordinate communications and facilitate collaborations with other departments. skills & requirements for the job The ideal incumbent must have a minimum 8 years of experience in customer service, with experience in managing a regional or global team. You should also possess good experience in formulating customer service policies, guidelines & standard procedure. This role is well-suited for somebody with good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels. Relevant working experience in financial technology/crypto is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the company. The company is a leading global crypto finance service provider headquartered in Singapore and with global offices in US and Asia. The company has so far traded over $500 billion across 100+ electronic exchanges, with over $1.5 billion in assets under management. They have strong internal regulations to comply with the Monetary Authority of Singapore and this role comes as a result of a global expansion of their customer service footprint. about the job In this role you will scale up the customer service team and bring on more local talent to support and drive global expansion. You will effectively build and lead the CS team, motivating, supporting and coaching them. In addition, you will proactively look for ways to improve the existing service processes and system. You will also establish a standard policy and procedure to ensure customer complaints are managed through an effective and consistent process, as well as create and maintain open feedback loops, taking time to analyze, understand and present the data received to help optimize our products and services. You should also coordinate communications and facilitate collaborations with other departments. skills & requirements for the job The ideal incumbent must have a minimum 8 years of experience in customer service, with experience in managing a regional or global team. You should also possess good experience in formulating customer service policies, guidelines & standard procedure. This role is well-suited for somebody with good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels. Relevant working experience in financial technology/crypto is advantageous. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$7,500 - S$9,500, per month, +AWS+VB
    • full-time
    about the companyMy client is in the FMCG sector dealing with consumer electronics.With more than 20 years history, this is a great brand to join at an exicting time in their development.about the jobProcess orders into management systemProcess invoices and credit notes as neededManage end to end order fulfillment processAnalyze customer data utilizing reports and systemsMaintain product and services prices within SAPMonitor and manage distributor discounts or commissionsOversee preparation of documents and bank submission for Letter of Credit shipmentsPerform customer account audits quarterly within SAPPerform quarterly revenue deferralManagement of seranagement, with equipment record data managementLiaise with forwarders on shipmentPerform Goods Receipt in the systemskills & experience requiredBachelors / Diploma qualificationMin 10 years of experience in Customer Service & order managementMin 5 years of experience in managingExtensive in order fulfillment managementWell versed with letter of creditKnowledge of warehouse processes, logistics and shippingKnowledge / experiene with of hazardous / dangerous good is a plusHands on with ERP systems (SAP)Global order management process knowledgeIf you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sgPlease include your availability, expected salary and reason for leaving current job.We regret that only shortlisted candidates will be contactedEA: 94C3609 / Reg: R1325913
    about the companyMy client is in the FMCG sector dealing with consumer electronics.With more than 20 years history, this is a great brand to join at an exicting time in their development.about the jobProcess orders into management systemProcess invoices and credit notes as neededManage end to end order fulfillment processAnalyze customer data utilizing reports and systemsMaintain product and services prices within SAPMonitor and manage distributor discounts or commissionsOversee preparation of documents and bank submission for Letter of Credit shipmentsPerform customer account audits quarterly within SAPPerform quarterly revenue deferralManagement of seranagement, with equipment record data managementLiaise with forwarders on shipmentPerform Goods Receipt in the systemskills & experience requiredBachelors / Diploma qualificationMin 10 years of experience in Customer Service & order managementMin 5 years of experience in managingExtensive in order fulfillment managementWell versed with letter of creditKnowledge of warehouse processes, logistics and shippingKnowledge / experiene with of hazardous / dangerous good is a plusHands on with ERP systems (SAP)Global order management process knowledgeIf you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sgPlease include your availability, expected salary and reason for leaving current job.We regret that only shortlisted candidates will be contactedEA: 94C3609 / Reg: R1325913
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Rebecca Koh (EA: 94C3609/ R2198637 )
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Rebecca Koh (EA: 94C3609/ R2198637 )
    • permanent
    • S$3,000 - S$3,500 per month
    • full-time
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )
    about the company. The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture. about the job In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers. about the manager / team You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the training program in the office, you will be toggling between work from home (50%) and working in the office (50%). The team will take turns to rotate on 2 different works shifts from Mondays to Fridays, with the shift timings being; 5.00am to 2.00pm AND 8.00am to 5.00pm. skills & requirement for the job You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )

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