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4 Permanent jobs found in Singapore

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    • permanent
    • full-time
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    • permanent
    • full-time
    about the role Support implementation of projects/ enhancements to Singapore and Overseas users including requirement gathering and acceptance testsProvide first level BAU support to users in system functionality and issues resolutionInvestigate and troubleshoot systems issues encountered and work with IT to resolve the issuesWork closely with the BUs in ensuring that the systems’ features and functionalities are utilized in an optimal and standardized manner, strengthening internal controls and improve overall operational efficiency skills and experience requiredDegree holder with minimum of 3 years business analyst experience in banking industry Possess good interpersonal & communication skills with the ability to communicate and work effectively with team members and system usersStrong analytical skills with ability to assimilate information quickly and gain consensus from multiple stakeholders when requiredPossess critical thinking and problem-solving skills To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    about the role Support implementation of projects/ enhancements to Singapore and Overseas users including requirement gathering and acceptance testsProvide first level BAU support to users in system functionality and issues resolutionInvestigate and troubleshoot systems issues encountered and work with IT to resolve the issuesWork closely with the BUs in ensuring that the systems’ features and functionalities are utilized in an optimal and standardized manner, strengthening internal controls and improve overall operational efficiency skills and experience requiredDegree holder with minimum of 3 years business analyst experience in banking industry Possess good interpersonal & communication skills with the ability to communicate and work effectively with team members and system usersStrong analytical skills with ability to assimilate information quickly and gain consensus from multiple stakeholders when requiredPossess critical thinking and problem-solving skills To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    • permanent
    • full-time
    about the role Support implementation of projects/ enhancements to Singapore and Overseas users including requirement gathering and acceptance testsProvide first level BAU support to users in system functionality and issues resolutionInvestigate and troubleshoot systems issues encountered and work with IT to resolve the issuesWork closely with the BUs in ensuring that the systems’ features and functionalities are utilized in an optimal and standardized manner, strengthening internal controls and improve overall operational efficiency skills and experience requiredDegree holder with minimum of 3 years business analyst experience in banking industry Possess good interpersonal & communication skills with the ability to communicate and work effectively with team members and system usersStrong analytical skills with ability to assimilate information quickly and gain consensus from multiple stakeholders when requiredPossess critical thinking and problem-solving skills To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    about the role Support implementation of projects/ enhancements to Singapore and Overseas users including requirement gathering and acceptance testsProvide first level BAU support to users in system functionality and issues resolutionInvestigate and troubleshoot systems issues encountered and work with IT to resolve the issuesWork closely with the BUs in ensuring that the systems’ features and functionalities are utilized in an optimal and standardized manner, strengthening internal controls and improve overall operational efficiency skills and experience requiredDegree holder with minimum of 3 years business analyst experience in banking industry Possess good interpersonal & communication skills with the ability to communicate and work effectively with team members and system usersStrong analytical skills with ability to assimilate information quickly and gain consensus from multiple stakeholders when requiredPossess critical thinking and problem-solving skills To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)
    • permanent
    • full-time
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)

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