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11 jobs found for Delivery Manager

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    • permanent
    • full-time
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    • permanent
    • full-time
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    • permanent
    • full-time
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920) .
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920) .
    • permanent
    • full-time
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    Exposure to both infrastructure and application support Engagement with various business stakeholdersAbout the companyOur Client is a market leader within the hospitality industry. They have a well-established presence of more than 100 years. With rapid expansion plans, they are now looking for an IT Service Manager / Infrastructure Service Delivery Manager to join their team.About the jobReporting to the Head of IT, your responsibility includes:Handling end to end service management across infrastructure and application to support business across Singapore. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across SingaporeBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalation Managing external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunities to improve services. This is done through proactively engaging on all high priority incidents, identifying under-reported issues and flag potential. This includes reviewing if closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 5 years of experience in IT Service Management. Experience in managing SLA for both applications and infrastructure will be highly preferred. Proven track record of engaging with C-level/senior stakeholders is required for this role. Candidates with professional certification such as ITIL or equivalent will be of added advantage.Whats on offerThis is an excellent opportunity to join a reputable company with exposure to service management for applications and infrastructure. To apply online please use the ‘apply’ function, alternatively you may contact Melissa Teoh at 65106320 or reach me at https://www.linkedin.com/in/teohchinying/ (EA: 94C3609/ R1981920)
    • permanent
    • full-time
    *High-value projects*Opportunity to work with technical and functional subject matter experts of the Financial Industry*Company focuses on technological transformation*Low turnover rate*Excellent salary package and benefits that is second to noneabout the companyMy client is a global market leader within the Banking and Financial Services industry. With rapid expansion plans, they are hiring a permanent position of a Business Analyst (Front Office). You will get the opportunity to work with some of the best technical and functional subject matter experts and this role will be an integral part of their expansion plans.. about the jobReporting to the Delivery Manager, your role involves:Working closely with the Delivery Manager to provide functional expertise, analyse client requirements, write functional specifications and participate in testing.Assisting in managing the engagement with the client or business to gather and analyse business requirements which is important for delivering the respective business solutions.Preparing and presenting functional aspects of changes to developers.Coordinating with other project managers/business analysts in preparation and development of tests strategy and plans.Being involved in different phases of testing - BA testing, functional testing to support user acceptance testing.Tracking status of project and coordinating with various stakeholders such as users, development team and support team to ensure that delivery is within schedule.Being involved in workshops with relevant stakeholders to draft functional specifications such as user stories/user story grooming for developers that are in line with the requirements.skills and experience requiredAs a successful candidate, you should have:At least 4 years of experience as a Business AnalystGood understanding in Front Office and Advisory functional knowledge and private banking.Good understanding and track record in writing use cases/user story, business requirements, functional specification documentation is necessary; knowledgeable on the software development lifecycleKnowledge of digital banking, Java, Cobol, APIs is good to have (not mandatory)Excellent communication and interpersonal skillsThis is an exciting opportunity to work with some of the best technical and functional subject matter experts. You will also get exposure to the latest technologies.To apply online please use the 'apply' function, alternatively you may contact Josh Lim at 6510 3660 or https://www.linkedin.com/in/joshlimzishuo (EA: 94C3609 / R1766249)
    *High-value projects*Opportunity to work with technical and functional subject matter experts of the Financial Industry*Company focuses on technological transformation*Low turnover rate*Excellent salary package and benefits that is second to noneabout the companyMy client is a global market leader within the Banking and Financial Services industry. With rapid expansion plans, they are hiring a permanent position of a Business Analyst (Front Office). You will get the opportunity to work with some of the best technical and functional subject matter experts and this role will be an integral part of their expansion plans.. about the jobReporting to the Delivery Manager, your role involves:Working closely with the Delivery Manager to provide functional expertise, analyse client requirements, write functional specifications and participate in testing.Assisting in managing the engagement with the client or business to gather and analyse business requirements which is important for delivering the respective business solutions.Preparing and presenting functional aspects of changes to developers.Coordinating with other project managers/business analysts in preparation and development of tests strategy and plans.Being involved in different phases of testing - BA testing, functional testing to support user acceptance testing.Tracking status of project and coordinating with various stakeholders such as users, development team and support team to ensure that delivery is within schedule.Being involved in workshops with relevant stakeholders to draft functional specifications such as user stories/user story grooming for developers that are in line with the requirements.skills and experience requiredAs a successful candidate, you should have:At least 4 years of experience as a Business AnalystGood understanding in Front Office and Advisory functional knowledge and private banking.Good understanding and track record in writing use cases/user story, business requirements, functional specification documentation is necessary; knowledgeable on the software development lifecycleKnowledge of digital banking, Java, Cobol, APIs is good to have (not mandatory)Excellent communication and interpersonal skillsThis is an exciting opportunity to work with some of the best technical and functional subject matter experts. You will also get exposure to the latest technologies.To apply online please use the 'apply' function, alternatively you may contact Josh Lim at 6510 3660 or https://www.linkedin.com/in/joshlimzishuo (EA: 94C3609 / R1766249)
    • permanent
    • full-time
    Opportunity to lead digital transformation for backend platform consolidation Engagement with senior stakeholders from different business entities About the companyOur Client is a market leader within the IT consulting industry which has established strong partnerships across all markets and has been aggressively diversifying its business to grow its international presence. As part of their global expansion efforts, there is now an exciting opportunity for an experienced Group Operation Director (Transformation) to join them.About the role Your role involves:Improving efficiency of the company’s operations to facilitate accelerating development and long-term successLiaising with key management stakeholders to make decisions for operational activities and set strategic goalsPlanning and monitoring the day-to-day running of business to ensure smooth progressManaging operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDeveloping and implementing policies and procedures to ensure that core operational functions achieve their business objectivesOverseeing internal customer support processes and organize them to enhance customer satisfactionReviewing financial information and make recommendations to promote profitabilityRevising and/or formulate policies and promote their implementationManaging relationships with internal stakeholders to ensure effective co-ordination of all company activities in support of corporate objectivesEvaluating overall performance by gathering, analyzing and interpreting data and metricSkills and experience requiredAs a successful applicant, you will have at least 10+ years of experience in operations management experience. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders. Exposure to IT industry / SI will be of added advantage. Experience in ERP / SAP application Delivery manager with end to end SDLC experience is highly preferred.Whats on offerThis is an excellent opportunity to join a leading company with an opportunity to lead transformation projects. . To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    Opportunity to lead digital transformation for backend platform consolidation Engagement with senior stakeholders from different business entities About the companyOur Client is a market leader within the IT consulting industry which has established strong partnerships across all markets and has been aggressively diversifying its business to grow its international presence. As part of their global expansion efforts, there is now an exciting opportunity for an experienced Group Operation Director (Transformation) to join them.About the role Your role involves:Improving efficiency of the company’s operations to facilitate accelerating development and long-term successLiaising with key management stakeholders to make decisions for operational activities and set strategic goalsPlanning and monitoring the day-to-day running of business to ensure smooth progressManaging operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDeveloping and implementing policies and procedures to ensure that core operational functions achieve their business objectivesOverseeing internal customer support processes and organize them to enhance customer satisfactionReviewing financial information and make recommendations to promote profitabilityRevising and/or formulate policies and promote their implementationManaging relationships with internal stakeholders to ensure effective co-ordination of all company activities in support of corporate objectivesEvaluating overall performance by gathering, analyzing and interpreting data and metricSkills and experience requiredAs a successful applicant, you will have at least 10+ years of experience in operations management experience. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders. Exposure to IT industry / SI will be of added advantage. Experience in ERP / SAP application Delivery manager with end to end SDLC experience is highly preferred.Whats on offerThis is an excellent opportunity to join a leading company with an opportunity to lead transformation projects. . To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    • permanent
    • full-time
    Extensive interaction with global IT HQ based out of Asia Regional role with exposure to latest technology (Cloud based applications)About the companyOur Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Manager (SAP) / IT Service Delivery Manager, APAC to join their team.. About the job Your responsibility includes:Handling end to end service management across Application (mainly SAP) to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across AsiaBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalationManaging external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 6 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be of added advantage. Proven track record in application / SAP will be highly preferred. Whats on offer This is an excellent opportunity to join a leading end user environment with exposure to service management for cloud based applications. To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    Extensive interaction with global IT HQ based out of Asia Regional role with exposure to latest technology (Cloud based applications)About the companyOur Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Manager (SAP) / IT Service Delivery Manager, APAC to join their team.. About the job Your responsibility includes:Handling end to end service management across Application (mainly SAP) to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across AsiaBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalationManaging external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 6 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be of added advantage. Proven track record in application / SAP will be highly preferred. Whats on offer This is an excellent opportunity to join a leading end user environment with exposure to service management for cloud based applications. To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    • permanent
    • full-time
    Extensive interaction with global IT HQ based out of Asia Regional role with exposure to latest technology (Cloud based applications)About the companyOur Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Manager (SAP) / IT Service Delivery Manager, APAC to join their team.. About the job Your responsibility includes:Handling end to end service management across Application (mainly SAP) to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across AsiaBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalationManaging external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 6 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be of added advantage. Proven track record in application / SAP will be highly preferred. Whats on offer This is an excellent opportunity to join a leading end user environment with exposure to service management for cloud based applications. To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    Extensive interaction with global IT HQ based out of Asia Regional role with exposure to latest technology (Cloud based applications)About the companyOur Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Manager (SAP) / IT Service Delivery Manager, APAC to join their team.. About the job Your responsibility includes:Handling end to end service management across Application (mainly SAP) to support business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement. Managing IT Incident, Problem, and change management processes across AsiaBeing the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalationImplementing and maintaining a process in place to link the right respective IT Service Tower to affected stakeholder in the event of incident escalationManaging external vendors, ensuring external SLA has been metWorking with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 6 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be of added advantage. Proven track record in application / SAP will be highly preferred. Whats on offer This is an excellent opportunity to join a leading end user environment with exposure to service management for cloud based applications. To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    • permanent
    • full-time
    Opportunity to lead digital transformation for backend platform consolidation Engagement with senior stakeholders from different business entities About the companyOur Client is a market leader within the IT consulting industry which has established strong partnerships across all markets and has been aggressively diversifying its business to grow its international presence. As part of their global expansion efforts, there is now an exciting opportunity for an experienced Group Operation Director (Transformation) to join them.About the role Your role involves:Improving efficiency of the company’s operations to facilitate accelerating development and long-term successLiaising with key management stakeholders to make decisions for operational activities and set strategic goalsPlanning and monitoring the day-to-day running of business to ensure smooth progressManaging operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDeveloping and implementing policies and procedures to ensure that core operational functions achieve their business objectivesOverseeing internal customer support processes and organize them to enhance customer satisfactionReviewing financial information and make recommendations to promote profitabilityRevising and/or formulate policies and promote their implementationManaging relationships with internal stakeholders to ensure effective co-ordination of all company activities in support of corporate objectivesEvaluating overall performance by gathering, analyzing and interpreting data and metricSkills and experience requiredAs a successful applicant, you will have at least 10+ years of experience in operations management experience. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders. Exposure to IT industry / SI will be of added advantage. Experience in ERP / SAP application Delivery manager with end to end SDLC experience is highly preferred.Whats on offerThis is an excellent opportunity to join a leading company with an opportunity to lead transformation projects. . To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    Opportunity to lead digital transformation for backend platform consolidation Engagement with senior stakeholders from different business entities About the companyOur Client is a market leader within the IT consulting industry which has established strong partnerships across all markets and has been aggressively diversifying its business to grow its international presence. As part of their global expansion efforts, there is now an exciting opportunity for an experienced Group Operation Director (Transformation) to join them.About the role Your role involves:Improving efficiency of the company’s operations to facilitate accelerating development and long-term successLiaising with key management stakeholders to make decisions for operational activities and set strategic goalsPlanning and monitoring the day-to-day running of business to ensure smooth progressManaging operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDeveloping and implementing policies and procedures to ensure that core operational functions achieve their business objectivesOverseeing internal customer support processes and organize them to enhance customer satisfactionReviewing financial information and make recommendations to promote profitabilityRevising and/or formulate policies and promote their implementationManaging relationships with internal stakeholders to ensure effective co-ordination of all company activities in support of corporate objectivesEvaluating overall performance by gathering, analyzing and interpreting data and metricSkills and experience requiredAs a successful applicant, you will have at least 10+ years of experience in operations management experience. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders. Exposure to IT industry / SI will be of added advantage. Experience in ERP / SAP application Delivery manager with end to end SDLC experience is highly preferred.Whats on offerThis is an excellent opportunity to join a leading company with an opportunity to lead transformation projects. . To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    • permanent
    • full-time
    *High-value projects*Opportunity to work with technical and functional subject matter experts of the Financial Industry*Company focuses on technological transformation*Low turnover rate*Excellent salary package and benefits that is second to noneabout the companyMy client is a global market leader within the Banking and Financial Services industry. With rapid expansion plans, they are hiring a permanent position of a Business Analyst (Capital Markets). You will get the opportunity to work with some of the best technical and functional subject matter experts and this role will be an integral part of their expansion plans.. about the jobReporting to the Delivery Manager for Capital Markets, your role involves:Assisting in managing the engagement with the client or business to gather and analyse business requirements which is important for delivering the respective business solutions.Providing clarifications to the project team during the development phase of the project while working closely with the Technical Expert to ensure accountability of product specifications.Preparing and presenting functional aspects of changes to developers.Coordinating with other project managers/business analysts in preparation and development of tests strategy and plans.Being involved in different phases of testing - BA testing, functional testing to support user acceptance testing.Tracking status of project and coordinating with various stakeholders such as users, development team and support team to ensure that delivery is within schedule.Being involved in workshops with relevant stakeholders to draft functional specifications such as user stories/user story grooming for developers that are in line with the requirements.skills and experience requiredAs a successful candidate, you should have:At least 5 years of experience as a Business AnalystStrong understanding/experience in 1 or 2 of the following domains or related products: Ideally Private Banking & Wealth Management and/or Capital Markets and/or Asset & Investment managementGood understanding and track record in writing use cases/user story, business requirements, functional specification documentation is necessary; knowledgeable on the software development lifecycleKnowledge of digital banking, Java, Cobol, APIs is good to have (not mandatory)Excellent communication and interpersonal skillsThis is an exciting opportunity to work with some of the best technical and functional subject matter experts. You will also get exposure to the latest technologies.To apply online please use the 'apply' function, alternatively you may contact Josh Lim at 6510 3660 or https://www.linkedin.com/in/joshlimzishuo (EA: 94C3609 / R1766249)
    *High-value projects*Opportunity to work with technical and functional subject matter experts of the Financial Industry*Company focuses on technological transformation*Low turnover rate*Excellent salary package and benefits that is second to noneabout the companyMy client is a global market leader within the Banking and Financial Services industry. With rapid expansion plans, they are hiring a permanent position of a Business Analyst (Capital Markets). You will get the opportunity to work with some of the best technical and functional subject matter experts and this role will be an integral part of their expansion plans.. about the jobReporting to the Delivery Manager for Capital Markets, your role involves:Assisting in managing the engagement with the client or business to gather and analyse business requirements which is important for delivering the respective business solutions.Providing clarifications to the project team during the development phase of the project while working closely with the Technical Expert to ensure accountability of product specifications.Preparing and presenting functional aspects of changes to developers.Coordinating with other project managers/business analysts in preparation and development of tests strategy and plans.Being involved in different phases of testing - BA testing, functional testing to support user acceptance testing.Tracking status of project and coordinating with various stakeholders such as users, development team and support team to ensure that delivery is within schedule.Being involved in workshops with relevant stakeholders to draft functional specifications such as user stories/user story grooming for developers that are in line with the requirements.skills and experience requiredAs a successful candidate, you should have:At least 5 years of experience as a Business AnalystStrong understanding/experience in 1 or 2 of the following domains or related products: Ideally Private Banking & Wealth Management and/or Capital Markets and/or Asset & Investment managementGood understanding and track record in writing use cases/user story, business requirements, functional specification documentation is necessary; knowledgeable on the software development lifecycleKnowledge of digital banking, Java, Cobol, APIs is good to have (not mandatory)Excellent communication and interpersonal skillsThis is an exciting opportunity to work with some of the best technical and functional subject matter experts. You will also get exposure to the latest technologies.To apply online please use the 'apply' function, alternatively you may contact Josh Lim at 6510 3660 or https://www.linkedin.com/in/joshlimzishuo (EA: 94C3609 / R1766249)
    • permanent
    • full-time
    Opportunity to lead digital transformation for backend platform consolidation Engagement with senior stakeholders from different business entities About the companyOur Client is a market leader within the IT consulting industry which has established strong partnerships across all markets and has been aggressively diversifying its business to grow its international presence. As part of their global expansion efforts, there is now an exciting opportunity for an experienced Group Operation Director (Transformation) to join them.About the role Your role involves:Improving efficiency of the company’s operations to facilitate accelerating development and long-term successLiaising with key management stakeholders to make decisions for operational activities and set strategic goalsPlanning and monitoring the day-to-day running of business to ensure smooth progressManaging operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDeveloping and implementing policies and procedures to ensure that core operational functions achieve their business objectivesOverseeing internal customer support processes and organize them to enhance customer satisfactionReviewing financial information and make recommendations to promote profitabilityRevising and/or formulate policies and promote their implementationManaging relationships with internal stakeholders to ensure effective co-ordination of all company activities in support of corporate objectivesEvaluating overall performance by gathering, analyzing and interpreting data and metricSkills and experience requiredAs a successful applicant, you will have at least 10+ years of experience in operations management experience. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders. Exposure to IT industry / SI will be of added advantage. Experience in ERP / SAP application Delivery manager with end to end SDLC experience is highly preferred.Whats on offerThis is an excellent opportunity to join a leading company with an opportunity to lead transformation projects. . To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
    Opportunity to lead digital transformation for backend platform consolidation Engagement with senior stakeholders from different business entities About the companyOur Client is a market leader within the IT consulting industry which has established strong partnerships across all markets and has been aggressively diversifying its business to grow its international presence. As part of their global expansion efforts, there is now an exciting opportunity for an experienced Group Operation Director (Transformation) to join them.About the role Your role involves:Improving efficiency of the company’s operations to facilitate accelerating development and long-term successLiaising with key management stakeholders to make decisions for operational activities and set strategic goalsPlanning and monitoring the day-to-day running of business to ensure smooth progressManaging operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standardDeveloping and implementing policies and procedures to ensure that core operational functions achieve their business objectivesOverseeing internal customer support processes and organize them to enhance customer satisfactionReviewing financial information and make recommendations to promote profitabilityRevising and/or formulate policies and promote their implementationManaging relationships with internal stakeholders to ensure effective co-ordination of all company activities in support of corporate objectivesEvaluating overall performance by gathering, analyzing and interpreting data and metricSkills and experience requiredAs a successful applicant, you will have at least 10+ years of experience in operations management experience. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders. Exposure to IT industry / SI will be of added advantage. Experience in ERP / SAP application Delivery manager with end to end SDLC experience is highly preferred.Whats on offerThis is an excellent opportunity to join a leading company with an opportunity to lead transformation projects. . To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

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