4 jobs found for Philippines

about the companyOur client is a prestigious bank, looking for a APAC Payroll Specialist (6 months contract) to join the APAC Payroll team. about the jobYou will be managing the payroll activities for Malaysia and Philippines counterparts. Your job scope includes but is not limited to:Processing monthly payroll from end-to-end (prepare instructions and data entry for all new joiner, leavers and employee life cycle changes, separate runs as necessary, such as withholding of taxes etc)Monthly reconciliation of payroll and GL reports for submission to relevant departmentsPayroll documentation, ensuring compliance and reviewing of processesManage payroll queries from stakeholdersPropose payroll process improvements This is a 6 months contract role, candidates who are immediately available or on short notice preferred; salary will commensurate with experience. skills and experience requiredIdeally 1-3 years of Payroll experience in bank/ financial services industryAdaptable, fast pace, independent, good team playerExcellent written and verbal communication skillsExperience in regional payroll would be advantageous To apply online please use the 'apply' function.EA: 94C3609 /R1987041

about the company. The company owns the largest power station in Singapore. This role is required to oversee the day to day performance of front of house and back of house operations of business operations outsourcing (BPO) and ensure the performance of the customer operation occurs in line with regulatory and contractual obligations. about the job You will be responsible for vendor management and ensure that the customer service provided is consistent and meets external and internal requirements, including regulatory compliance and customer expectations. You will regularly review customer service quality through various communication channels, gather feedback from stakeholders, and review and implement an improvement plan to achieve customer service excellence. In addition, you will have to handle high profile/complaints cases from various communication channels such as emails and phone calls. You will primarily be in charge of customer queries via social media and live chats. You will also lead or provide support in product/system enhancement or changes to achieve process improvement and customer experience. This includes suggesting system changes, conducting UAT and giving training to BPO. about the manager/team This role reports to the Senior General Manager. You will be an individual contributor in Singapore; however you will manage a remote team of 15 Call Centre Agents who are based in the Philippines. skills & requirements for the role You should be a Degree holder with more than 5 years of customer operations management experience. You should also be familiar with Microsoft CRM system, call centre/back office management, and demonstrable experience in managing complex services contracts with 3rd party vendors/suppliers. This role is well-suited for somebody with excellent analytical and problem-solving skills and able to manage multiple projects concurrently. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )

about the companyThe company owns the largest power station in Singapore. This role is required to oversee the day to day performance of front of house and back of house operations of business operations outsourcing (BPO) and ensure the performance of the customer operation occurs in line with regulatory and contractual obligations.. about the jobYou will be responsible for vendor management and ensure that the customer service provided is consistent and meets external and internal requirements, including regulatory compliance and customer expectations. You will regularly review customer service quality through various communication channels, gather feedback from stakeholders, and review and implement an improvement plan to achieve customer service excellence. In addition, you will have to handle high profile/complaints cases from various communication channels such as emails and phone calls. You will primarily be in charge of customer queries via social media and live chats. You will also lead or provide support in product/system enhancement or changes to achieve process improvement and customer experience. This includes suggesting system changes, conducting UAT and giving training to BPO.about the manager/teamThis role reports to the Senior General Manager. You will be an individual contributor in Singapore; however you will manage a remote team of 15 Call Centre Agents who are based in the Philippines.skills & requirements for the roleYou should be a Degree holder with more than 5 years of customer operations management experience. You should also be familiar with Microsoft CRM system, call centre/back office management, and demonstrable experience in managing complex services contracts with 3rd party vendors/suppliers. This role is well-suited for somebody with excellent analytical and problem-solving skills and able to manage multiple projects concurrently. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )

about the companyThe company is a European MNC that provides medical devices to fight cancer and other radio-therapies. Each device costs millions of dollars for hospitals and medical centres to purchase, and there is additional revenue earned when the devices require regular servicing. The role of the Service Operations Manager is to work with the sales team to ensure continued sales revenue generation through serving contracts, as well as to manage Field Service Engineers to ensure that their servicing work is of company standards.about the jobThe Service Operations Manager is responsible for strategically managing the treatment solutions business for ASEAN region. Key activities in the role include ensuring operational activities in the area of responsibility are effectively managed and delivered against service targets, and that customer satisfaction is continuously monitored and optimised. The role will work alongside the Sales and Order Fulfilment teams to ensure a cohesive and seamless service process delivered across the Business Unit. You will lead and develop the Service organisation to ensure that customer service and support is delivered efficiently across the BU’s, meeting customer service levels and exceeding customer expectations in service quality. In addition, you would need to liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environment and subsequently advising the regional service teams on the actions necessary to address issues or maximise opportunitiesabout the manager / teamYou would report to the Senior Service Director who is based in Hong Kong, and there is a team of 5 Field Service Engineers in Singapore reporting to you. This role would entail regional work in Indonesia, Vietnam, the Philippines and other ASEAN countries and there would be planned 10-30% business travel in future.skills & requirements for the roleYou do not need technical knowledge but a Degree in Engineering would be preferred so that you would be able to learn and understand the medical devices quickly. The ideal incumbent should possess regional experience with at least 5 years of field service operation experience. This role is well-suited for a capable leader with the ability to organise, train and supervise personnel, as well as capable of managing the operation, including personnel and standards of performance and work output to satisfy customer’s service needs. You must also possess executive presence with excellent communication skills (verbal and written), and be extremely customer-service focused.. To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua (EA: 94C3609/ R1109745 )